Managed Services Magazine

  1. Sell Business Continuity — Not Backup

    An MSP sees a huge uptick in monthly billable hours with a large mortgage company after replacing the client’s image backup software with a business continuity solution.

  2. IoT Needs More Integration Specialists

    Just prior to 2016 I spoke with a bunch of experts in the field of data collection and learned that many felt the Internet of Things (IoT) was the most over-hyped trend of last year. Understand, this is coming mostly from vendors who always have high hopes that a trend is going to take off and become a boon for business.

  3. Take A “Show Me” Approach To Managed Security Services

    This MSP doesn’t just tell prospects that they need new IT solutions and managed services — it proves it.

  4. Best Channel Vendors 2016 – PSA & RMM

    Nothing new in this category as far as winners are concerned. Both Autotask and ConnectWise have been repeat winners since we launched this special report. The consistency shown from these two vendors, despite new automation tools popping up in 2014, is impressive.

  5. Best Channel Vendors 2016 – Managed Services Tools, Video Surveillance/Access Control, and VoIP

    We added a category of managed services tools to include other vendors and products that didn’t fit into the two previously mentioned categories. In this new category, RapidFire Tools (used for network assessments) and QuoteWerks (used for generating proposals and quotes) took home the honors.

  6. 3 Keys To The Best Year In Managed Services

    This MSP saw new sales grow 11.5 percent and profitability improve dramatically in 2014, after improving its operational efficiency.

  7. Do Your Endpoint Security Solutions Pass This Test?

    Here are the lessons learned as a managed IT security provider updated the antivirus software for a 130-endpoint customer.

  8. Build A Corporate Culture That Drives Revenue Growth

    This MSP saw staff performance, innovation, and revenue improve significantly after focusing on its corporate culture.

  9. Create A 3-In-1 Healthcare IT Advantage

    This healthcare IT solution provider won a $6 million managed services contract with a large clinic by combining managed services with EHR (electronic health record) workflow consulting and outsourced billing services.

  10. Take On Cloud Data Center Goliaths

    This cloud services provider is beating out huge competitors — and realizing double-digit revenue growth — by being a stickler on the basics.