Managed Services Magazine

  1. Avoid The 3 Deadly SLA Pitfalls
    1/14/2015

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  2. Making The Case For Managed BDR Services
    1/14/2015

    An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.

  3. Best Channel Vendors 2015
    1/5/2015

    How were the Best Channel Vendors survey and special report generated? For a seventh consecutive year, we relied on the wisdom and experience of Penn State University to help ensure the survey’s statistical accuracy. Back in 2009, Penn State agreed with our philosophy of conducting a Web-based survey (as opposed to a phone-solicitation survey) of our subscribers to capture significant data from our most active resellers. The technology categories were determined by the Business Solutions magazine (BSM) editorial staff.

  4. Throw Your B2B Marketing Strategy Out The Window
    12/12/2014

    Despite having no formal marketing program and no sales force, this managed services provider is projecting 54 percent revenue growth this year.

  5. Why Healthcare Practices Need Your BDR Expertise Now
    12/12/2014

    VARs and MSPs that understand the opportunities and challenges in healthcare can tap into a lucrative opportunity selling backup and disaster recovery (BDR) solutions and services.

  6. Say “No!” To Unprofitable Customers
    11/12/2014

    This $7 million MSP walked away from 90% of its prospects while still growing revenue 9%.

  7. Merging Break-Fix And Managed Services
    11/12/2014

    A successful MSP and VAR merger leads to a projected 100% revenue growth this year.

  8. Network Assessment Lands Client, Leads To Add-On Sales
    11/12/2014

    When an office furniture company began questioning its current MSP’s service, TechGuides was able to step in and take over.

  9. Create Stability, Profitability With Managed Services
    10/16/2014

    Focusing on recurring revenue opportunities and spinning off specialty IT companies were two keys to this MSP’s sevenfold profitability growth over a seven-year period.

  10. Why A PSA Solution Should Be A Part Of Every IT Provider’s Business
    10/16/2014

    Utilizing PSA solutions can help VARs save valuable hours while providing the tools to improve customer service and generate new revenue.

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