Managed Services Magazine

  1. Product Review: PSA (Professional Services Automation)
    6/19/2013

    Three MSPs discuss the strengths and weaknesses of their Autotask, ConnectWise, and Tigerpaw Software PSA solutions.

  2. PSA (Professional Services Automation) Software Solutions Product Review
    6/19/2013

    If you’re an IT solutions provider that’s considering selling managed services, it won’t be long before you’re ready to trade in your Excel tracking and ticketing system for something more robust. Many of the PSA offerings on the market today include modules for project management, resource management, CRM (customer relationship management), and knowledge management. Most MSPs will agree that the time and project management savings from a PSA alone are worth several times the cost of the software.

  3. Win More Cloud BDR Sales With A Network Assessment
    6/18/2013

    An MSP earns a 1 TB Amazon Web Services (AWS) cloud backup project with PlanetShoes.com and beats out a competitor twice its size — without cutting its price.

  4. 3 Ways To Uncover New Cloud Sales Opportunities
    6/18/2013

    A renewed focus on selling managed services is helping this MSP develop more profitable customers and a second year of double-digit revenue growth.

  5. Who Else Wants To Increase Profitability?
    6/18/2013

    Whew! What a month it’s been. Since I last wrote this column, I’ve done a bit of traveling, written a fair amount, had tons of phone calls, and done a lot of reading. Despite the variety of tasks, there was a common theme that presented itself. One that is directly related to you.

  6. Services 101: Automation Tools For Retail VARs
    6/14/2013

    It’s time to understand the roles RMM (remote monitoring and management) and PSA (professional services automation) tools play in your success and how they differ from other tools out there.

  7. 4 'As A Service' Sales Pitfalls Retail VARs Must Avoid
    6/14/2013

    Higher profit margins and steadier income are real possibilities for companies selling recurring revenue solutions and services. To achieve this goal, you’ll need to plan ahead for business process changes.

  8. The Road To Survival Is Challenging, But Profitable
    5/20/2013

    I’ve been writing for a while now about taking the important and necessary action of expanding your line card beyond the core technologies you currently sell. Never has there been a time when this was more important. Evaporating margins are one thing, while increased competition is another. In either case, many reading this article need to change their businesses to survive.

  9. Why MDM Is A Mobile Solution Must-Have
    5/20/2013

    By uncovering a customer’s mobile computing pain points, this VAR won a 55-unit mobile computing install, plus an MDM (mobile device management) upsell.

  10. Why Selling Hybrid Storage Is The Better Decision
    5/20/2013

    By making a few subtle changes to your sales approach, you can start selling hybrid backup solutions that are better for you and your customers.