Managed Services Magazine

  1. Best Channel Vendors 2016 – PSA & RMM
    1/1/2016

    Nothing new in this category as far as winners are concerned. Both Autotask and ConnectWise have been repeat winners since we launched this special report. The consistency shown from these two vendors, despite new automation tools popping up in 2014, is impressive.

  2. Best Channel Vendors 2016 – Managed Services Tools, Video Surveillance/Access Control, and VoIP
    1/1/2016

    We added a category of managed services tools to include other vendors and products that didn’t fit into the two previously mentioned categories. In this new category, RapidFire Tools (used for network assessments) and QuoteWerks (used for generating proposals and quotes) took home the honors.

  3. 3 Keys To The Best Year In Managed Services
    12/14/2015

    This MSP saw new sales grow 11.5 percent and profitability improve dramatically in 2014, after improving its operational efficiency.

  4. Do Your Endpoint Security Solutions Pass This Test?
    12/14/2015

    Here are the lessons learned as a managed IT security provider updated the antivirus software for a 130-endpoint customer.

  5. Build A Corporate Culture That Drives Revenue Growth
    11/12/2015

    This MSP saw staff performance, innovation, and revenue improve significantly after focusing on its corporate culture.

  6. Create A 3-In-1 Healthcare IT Advantage
    11/12/2015

    This healthcare IT solution provider won a $6 million managed services contract with a large clinic by combining managed services with EHR (electronic health record) workflow consulting and outsourced billing services.

  7. Take On Cloud Data Center Goliaths
    10/13/2015

    This cloud services provider is beating out huge competitors — and realizing double-digit revenue growth — by being a stickler on the basics.

  8. Find Your Managed Services Niche
    10/13/2015

    An MSP performs a $350,000 network infrastructure, virtualization, and off-site replication install for a media production company with high-availability and capacity needs.

  9. Double Your Telephony Margins With Cloud-Based VoIP
    10/13/2015

    This IT solution provider beats out premises-based IP telephony resellers by offering cloud-based VoIP (voice over Internet Protocol) solutions with all the same features and functions.

  10. 4 Benefits You Are Missing By Not Using A PSA
    10/13/2015

    If you’re looking to boost productivity, profitability, and customer experience a professional services automation (PSA) tool is a must-have.