Managed Services Magazine

  1. An MSP’s BDR Sales Fortitude Saves A CPA Firm From Disaster
    3/18/2015

    Discussing BDR (backup and disaster recovery) may not be easy, but as this MSP’s experience confirms, there’s too much at stake to avoid it.

  2. 3 Common Culprits For Missed SLAs Solved
    3/18/2015

    Making constant improvements to its sales, implementation, and customer service processes are key contributors to this MSP’s year-over-year double-digit growth.

  3. A Marriage Of POS & Managed Services
    2/12/2015

    This POS VAR is leveraging remote monitoring and management (RMM) tools to provide automated service to his retail and restaurant customers.

  4. The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”
    2/12/2015

    This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.

  5. Channel Consolidation: Big Trouble Or Business As Usual?
    2/11/2015

    We asked VARs, MSPs, and integrators to share their thoughts on how channel consolidation is affecting business.

  6. Sell Break-Fix Services With A Proactive Security Twist
    2/11/2015

    Paying attention to customer IT trends was the key to this VAR’s ability to land a network security implementation with a 35-employee home healthcare service company.

  7. Create A Win-Win Managed Services Model
    1/14/2015

    Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.

  8. Embracing The Burgeoning Digital Signage Market
    1/14/2015

    This AV, digital signage, and IT integrator’s commitment to becoming a total solutions provider is leading to year-over-year double-digit growth.

  9. How Good Is The Managed Services Business? Damn Good.
    1/14/2015

    The results of Business Solutions’ latest survey of its managed services readers are in — and the data is compelling.

  10. Avoid The 3 Deadly SLA Pitfalls
    1/14/2015

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.