Managed Services Magazine

  1. Avoid The 3 Deadly SLA Pitfalls

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  2. Making The Case For Managed BDR Services

    An MSP earns a BDR (backup and disaster recovery) sale and additional business after educating a law firm about managed backup and network monitoring services.

  3. Best Channel Vendors 2015

    How were the Best Channel Vendors survey and special report generated? For a seventh consecutive year, we relied on the wisdom and experience of Penn State University to help ensure the survey’s statistical accuracy. Back in 2009, Penn State agreed with our philosophy of conducting a Web-based survey (as opposed to a phone-solicitation survey) of our subscribers to capture significant data from our most active resellers. The technology categories were determined by the Business Solutions magazine (BSM) editorial staff.

  4. Throw Your B2B Marketing Strategy Out The Window

    Despite having no formal marketing program and no sales force, this managed services provider is projecting 54 percent revenue growth this year.

  5. Why Healthcare Practices Need Your BDR Expertise Now

    VARs and MSPs that understand the opportunities and challenges in healthcare can tap into a lucrative opportunity selling backup and disaster recovery (BDR) solutions and services.

  6. Say “No!” To Unprofitable Customers

    This $7 million MSP walked away from 90% of its prospects while still growing revenue 9%.

  7. Merging Break-Fix And Managed Services

    A successful MSP and VAR merger leads to a projected 100% revenue growth this year.

  8. Network Assessment Lands Client, Leads To Add-On Sales

    When an office furniture company began questioning its current MSP’s service, TechGuides was able to step in and take over.

  9. Win Over Retailers With A Cloud-Based POS Solution

    A retail POS VAR and MSP (managed services provider) wins a $30,000 subscription-based POS and managed services install with a specialty retailer that includes recurring revenue and upsell opportunities.

  10. Create Stability, Profitability With Managed Services

    Focusing on recurring revenue opportunities and spinning off specialty IT companies were two keys to this MSP’s sevenfold profitability growth over a seven-year period.