Managed Services Magazine

  1. Automation Helps MSP Manage Client Services

    A professional services automation (PSA) tool has helped this MSP improve visibility into client services and assets.

  2. Product Comparison Update: PSA (Professional Services Automation)

    If managed services are a part of your business model — or will be soon — you need a PSA tool. Here’s the latest on the leading options.

  3. Find Your Cloud Services Niche

    This MSP’s client communication skills and intentional focus on cloud services are important keys to its projected 25 percent revenue growth this year.

  4. 3 Lies Break-Fix VARs Tell Themselves About Managed Services

    Despite the growing number of managed services success stories, many VARs are reluctant to make the switch, and here’s why.

  5. A Small MSP’s Secret To Landing International Cloud Deals

    This MSP’s hosted Exchange win with an international engineering firm illustrates how consultative selling evens out the competitive landscape.

  6. Take Financial Services To The Cloud

    This $213-million company’s record fiscal year is a result of overcoming customers’ cloud fears and expanding its managed services practice.

  7. Defeating Goliath In The Cloud BDR Arena

    An MSP’s consultative sales approach helps it unseat a multibillion-dollar competitor to win a cloud BDR (backup and disaster recovery) project worth $8,000 per month.

  8. How Using Video-as-a-Service Can Strengthen Customer Relationships

    This security integrator is realizing the advantages of a recurring revenue model.

  9. Jump-Start Your As-a-Service Transition

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

  10. Refine Your Managed Services Blueprint

    This MSP finally started experiencing year-over-year double-digit profits in managed services after making a few changes to its processes.