Managed Services Videos

  1. Overcome Managed Services Obstacles Easily. Here’s How. 1/28/2013

    There are nearly 6 million SMBs that aren’t ready for fixed-fee managed services, but need more than a traditional break-fix IT support program has to offer. David Weeks, senior partner development specialist at N-able Technologies, presents VARs and MSPs with a plan to bridge the gap between break-fix and managed services and to put together an attractive offering that meets customers’ needs and helps develop clients into managed services customers over time.

  2. Why This Blueprint Is A Managed Services Must-Have 1/28/2013

    In part two of this two-part educational webcast, David Weeks, senior partner development specialist at N-able Technologies, identifies common challenges to selling managed services.

  3. Avoid Culture Shock: Transitioning From Break/Fix To Managed Services 1/22/2013

    Making the move from break/fix to managed services requires not only a commitment from your clients, but a commitment from your business and staff as well.

  4. How Managed Devices Vs. Time Reporting Improves Your Profitability 12/10/2012

    In this 2 minute, 30 second video, N-able Technologies Product Manager Patrick Albert shows how having the capability to compare your managed devices with the time spent each month servicing those end points is a crucial step for an MSP to improve its profitability.

  5. RSPA Highlights Member Services, Education At Channel Transitions 2013 10/23/2012

    Stephen Gift, RSPA member services supervisor, and Amber Murdock, RSPA education and certification manager, shared the benefits of their organization with attendees at Business Solutions magazine’s Channel Transitions VAR/MSP Executive Conference.

  6. How To Turn Your Cloud Fears Into New Revenue Streams 10/18/2012

    Intel Director of North American Sales Bret Costelow shares the latest industry research on cloud computing, which reveals that an unprecedented number of SMB companies are planning to take their IT infrastructures to the cloud over the next few years.

  7. Save Money And Time With Automated Payment Processing 4/20/2012

    In this 20-minute multimedia presentation, Brady Nash, CEO of BNG Holdings, discusses how automated payment processing can save your business time and money. BNG Holdings has been in the payment processing business for the past seven years, and they're registered with First Data, Global Payments, and going through the process with TSYS.

  8. Your PSA's Role In Improving Your CRM 4/20/2012

    In this 2-minute video testimonial, Rick Kroll, operations manager at InvisiMax, talks about how his PSA solution not only gives his MSP business CRM functionality, but also how it has helped his company prioritize multiple simultaneous customer service requests.

  9. How PSA Software Increases Your Profitability 4/20/2012

    Scott Hobbs, president of MSP company ComTech Systems, talks about how his business has been using PSA (professional services automation) software since 1989, and he explains how it helps his company account for every billable hour his employees service customers, thus improving his profitability.

  10. See How Easily You Can Offer MSP Services 3/15/2012
    Brendan Howe, managing director, TDCNet, details his experiences as he transitioned from delivering "break/fix" IT services to managed services with recurring revenues. By Level Platforms