White Papers & Case Studies

  1. Electronic Signatures, Essential For Paperless Processes
    10/27/2014

    Picture this: you have got enterprise content management (ECM) figured out. Your documents are stored electronically, you route them electronically and you have abandoned the world of paper. You have arrived! That is, until, BOOM, one of your electronically stored documents needs a signature.

  2. The Essential Guide To Managed Backup
    10/27/2014

    The cost for each day of downtime for an SMB is a staggering $12,500 1 . That is a price tag that few small business owners can afford to pay and is the reason that managed service providers need to make sure they have a strong backup offering for their customers. Even a couple of hours downtime could cause your customers to experience lost revenue, lost customers and the permanent loss of data.

  3. The Managed Network Services Business Case
    10/20/2014

    How MFP companies are building recurring revenue and increasing profits through managed network services

  4. Systems Integrator’s Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream
    9/15/2014

    As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.

  5. 5 Ways Great MSPs Automate Business
    9/15/2014

    When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.

  6. Top 10 Ways To Use Help Desk To Build Your MSP Business
    9/15/2014

    Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.

  7. Marketing Managed Cloud Services Without Saying "Cloud"
    9/15/2014

    Why successful MSPs keep the focus on the value of managed services when selling a managed cloud offering.

  8. Overcoming The Top Six Obstacles To Managed Services Success
    9/15/2014

    How to realize the full potential of managed services and dominate your market.

  9. Growing MSP Increases Efficiency And Improves Operations With RMM Solution
    9/15/2014

    GCI has experienced consistent growth even in a challenging economy. This successful growth has been attained by focusing its managed services practice on helping organizations optimize IT operations to make the most of their IT spend.

  10. MSP Reboots RMM Automation With New Solution
    9/15/2014

    My IT is a top-tier managed services provider (MSP) that takes pride in meeting the IT needs of small to midsized businesses (SMBs) and enter- prises throughout the Gulf South area. Based in Metairie, La. and founded in 2000, its clients come from a broad range of industries including auto- motive, healthcare, construction, legal, accounting and manufacturing.

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