White Papers & Case Studies
How To Generate New Recurring Revenues From Higher-Value, Higher-Margin Managed Services
Margins for most service providers are razor thin. Many are asking: how can we add new, breakthrough value to customers? What new sources of revenue can we tap? Many are turning to Managed Services. In doing so, they are generating new, recurring revenue from services that complement their core business and add significant value to customers. It’s a win-win strategy.
Hermetic Networks Saves Time And Headaches With N-Able
Founded in 2004 by Mike Bailey, Hermetic Networks has seen vast changes take place across its organization since aligning in mid- 2013 with N-able by SolarWinds®, a global leader in remote monitoring and management (RMM) and service automation software. Located in Richmond, Va., the managed service provider’s (MSP) business has kicked into high gear with the power of N-able’s N-central ® MSP service automation platform behind it.
7 Key Consideration To Help Get Your MSP Service Desk Up And Running - FAST!
As a Managed Service Provider (MSP) the quality of your service delivery can be vital for the growth and success of your business.
So, You Think You Can Sell Managed Services?
You’ve worked in the IT industry for X number of years and during that time, you probably think that you’ve seen it all.
Critical Success Factors For In-House NOC And Help Desk Operations
Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers (MSPs). Surprisingly few get this part of their business right. The inevitable outcome is low- er customer satisfaction, higher customer churn rates, and reduced revenues. It also means you’re constantly looking for new customers in an increasingly competitive marketplace.
5 Tips For Better Maintenance Contract Management
VAR’s, MSP’s, and ISV’s live off of their Recurring Revenue stream. They are born from the maintenance and support contracts won from closed deals. They soon become the main source of Cash Flow for all of these businesses.
Setting Your Company On The Path To Cloud-based Services
As a business manager, you lead the fight every day for sustainable profitability. You spend much of your time devising ways to stay profitable on shrinking product margins and rising labor costs. You have one good project and then a bad one, and the cycle repeats. In the end, the blended gross margins on your installation work is likely to be somewhere between 20 and 30 percent. After making payroll, paying suppliers and normal business expenses your net profit can be 10 percent or less. Sound familiar?
RMM Helps MSP Transition From Break/Fix To Managed Services
With AVG Managed Workplace, FPA Technology Services has transitioned from delivering break/fix IT services to managed services built on the foundation of service quality, visibility and revenue predictability.
MSP Sees 400% Increase In Revenue With Switch To RMM Platform
Alpine Business Systems switched to AVG Managed Workplace for its powerful features, ease of use, and renowned support—and saw their managed services revenue increase by 400% in just three years.
MSP Adds New Customers While Improving And Expanding Service Delivery With RMM Platform
In the first 18 months of using AVG Managed Workplace, Know Technology, LLC added 13 new customers—including two with over 100 seats— all while improving and expanding service delivery.