White Papers & Case Studies

  1. Selling Cloud Services To The Right Customers
    4/23/2014

    How to help more customers make the shift to a managed cloud offering and reach the maximum addressable market.

  2. Uncrowding The Crowd: A New Model Designed To Create Better Working Relationships
    4/22/2014

    When organizations first began crowdsourcing to identify talent for specific projects, the concept seemed to offer limitless potential.

  3. rbTech Raises The Operational Bar WIth RMM Solution
    4/21/2014

    “If you don’t evolve, you don’t succeed,” says Rubin Bennett, owner and founder of rb Technologies (rbTech), an IT services firm with customers throughout the New England region. With more than 16 years in the business, Bennett knows what it takes to grow and thrive even as new advances drive change in the fast-paced technology industry.

  4. LanDynamix's Business Takes Off With Proactive Support And Automated IT Services
    4/21/2014

    Established in 2006 by Managing Director Peter Clarke, LanDynamix is a frontrunner in the South African managed services market. With offices in Johannesburg and Cape Town, the firm has seen sales rise as a result of leaving the reactive IT services world behind and focusing instead on being 100 per cent proactive for the benefit of clients.

  5. Numa Networks' Pure-Play MSP Strategy Pays Off With N-Able By SolarWinds
    4/15/2014

    When Numa Networks launched in 2009 as a pure-play MSP, they moved from a traditional break-fix IT services model to a proactive approach that addresses on-going customer needs to build their business. Key to their success has been the integration of N-able’s remote monitoring and management (RMM) technology.

  6. How To Objectively Evaluate Potential RMM Automation Solutions
    4/7/2014

    94 “must ask” questions for choosing a complete RMM Automation solution that meets the specific needs of your Managed Services business.

  7. The MSP Automation Breakthrough
    4/7/2014

    How to automate more tasks, increase productivity, improve customer satisfaction, and reduce risks (with the same technician headcount).

  8. The Case For Managed Endpoint Security
    4/7/2014

    How to achieve breakthrough growth for your managed services business.

  9. The Ultimate Guide To As-A-Service
    3/14/2014

    The transition to an as-a-service model is probably the biggest change your business has ever faced. It’s a huge undertaking and it can be daunting. Don’t try to go it alone.

  10. How To Generate New Recurring Revenues From Higher-Value, Higher-Margin Managed Services
    3/7/2014

    Margins for most service providers are razor thin. Many are asking: how can we add new, breakthrough value to customers? What new sources of revenue can we tap? Many are turning to Managed Services. In doing so, they are generating new, recurring revenue from services that complement their core business and add significant value to customers. It’s a win-win strategy.