White Papers & Case Studies

  1. Understanding The ROI Of Managed Patching For Both MSPs And Their Customers
    12/9/2014

    As long as there are hackers willing to exploit software vulnerabilities and security breaches, patching will continue to be a critical element of the package offered by managed service providers (MSPs) to small-and medium-sized businesses (SMBs).

  2. So You Want To Become A Managed Service Provider?
    12/9/2014

    Four essential requirements for building and running a profitable managed services business.

  3. Evaluating RMM Solutions: Three Key Criteria For Growth-Oriented MSPs
    12/9/2014

    Scalability is essential to the profitable growth of any managed services business. To support hundreds customers and potentially thousands of devices leanly, efficiently and responsively, managed service providers (MSPs) need access to remote monitoring and management (RMM) capabilities such as task automation, remote controls, detailed activity reporting and more.

  4. Top 10 Ways To Use Help Desk To Build Your MSP Business
    11/30/2014

    Having a great help desk gives you more than just a way to provide support to your customers. Read our E-book “ Ten ways to use Help Desk to Build your MSP Business” and learn how a Help Desk can help you build your business – everything from making a great first impression to how to spot trends and use that information to your advantage.

  5. The Perfect Prescription: Backup & Recovery In Health Care IT
    11/26/2014

    Of all the vertical industries of interest to the channel, few hold more broad promise and greater opportunity than health care. Thanks to new targeted products, evolving standards of care and an increase in federal government incentives, the health care IT market is witnessing substantial spending growth.

  6. The Essential Guide To Selling Managed Endpoint Protection
    11/25/2014

    An MSP's handbook for building recurring revenue through managed endpoint protection.

  7. Developing The Right Price For Your Services
    11/24/2014

    These days there’s a lot of pressure to get your price points perfect. Ask too much, and you’ll limit your customer base. Ask too little, and you’ll hurt your profitability or client perception. Learn the factors that really matter when developing your prices.

  8. How One MSP Leaned On A Community Of Peers To Transform Their Business
    11/20/2014

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged ConnectWise and their engaged community to transform their business from break-fix to managed services.

  9. How To Succeed In Every Stage Of Growth
    11/20/2014

    It’s often said that the path to success is not linear. Growing a business is a journey, with setbacks and new challenges presenting themselves at every stage. This eBook explores the common stages of growth - from startup to legacy planning – and how to succeed at every stage.

  10. How To Sell Clients On Co-Managed IT Services
    11/20/2014

    Offering co-managed IT can be profitable, but is often difficult to sell clients on. The business owner is weary of adding IT costs and the IT Manager is worried about his job being outsourced. Learn how to educate each of them on your value and overcome these roadblocks in the sales process.

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