White Papers & Case Studies

1. 5 Reasons Not To Build Your Own: A Better BDR Revenue Model
   5/9/2013

   This white paper outlines the reasons why an MSP will benefit from partnering with the right BDR vendor vs. attempting to build their own.  The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5 reasons factors MSPs need to evaluate when considering a “do-it-yourself” BDR.

2. A Smarter Approach To School IT Management
   5/2/2013

   The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

3. MSP Guide To Managed Services SLAs
   4/30/2013

   If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.

4. MSP Increases Sales And Efficiency With RMM Platform
   4/24/2013

   As part of its professional services support, Ash Creek Enterprises is helping local schools and school boards manage technology transformations in the classroom. This includes IT infrastructure refresh programs backed by ongoing managed services support to ensure educators can take full advantage of new IT tools and resources.

5. Help Desk Best Practices
   4/19/2013

   A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized.

6. Service Desk Best Practices
   4/19/2013

   In order to provide the highest level of service to clients, IT service providers must utilize all of the appropriate tools, as well as have the appropriate resources in place. By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met.

7. 6 Criteria For Small Business Data Protection: Datto Redefines BDR For Small Business
   4/16/2013

   This white paper reviews both the unique pain points faced by small businesses in regards to data protection, as well as the solution provided by Datto ALTO, the first BDR solution designed specifically for small business with the power of an enterprise BDR.  And at a small business price point.

8. Utilizing Next Generation MSP Automation To Gain A Competitive Advantage In The Managed Services Marketplace
   4/15/2013

   The demand for managed services is gaining momentum because of a confluence of macro-market trends. As a result of these trends, approximately 7 in 10 end-user organizations today contract with a MSP for some or all of their technology needs, according to a recent survey report published by CompTIA. These savings and other business benefits have driven 62% of the current users of MSPs to plan to increase the proportion of their IT operations managed by MSP over the next two years.

9. Managing Mobile Devices: The New MSP Opportunity
   4/12/2013

   Just as it’s hard to imagine banking without ATMs, computer users eventually will look back and wonder how they ever got by without smartphones or tablets. Network-connected smartphones, notebooks and tablets, according to analysts, will reach 15 billion worldwide by 2015 — more than double the planet’s projected population. Mobile phones in 2013 will surpass PCs in connecting to the Internet, analysts predict. As of 2012, the number of smartphones in use worldwide had passed 1 billion.

10. Scaling Managed Services With A Third-Party NOC Partnership
    3/18/2013

    How MSPs can achieve faster returns on investment, raise overall service quality and reduce development costs.