White Papers & Case Studies

  1. Systems Integrator’s Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream
    9/15/2014

    As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.

  2. 5 Ways Great MSPs Automate Business
    9/15/2014

    When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.

  3. Top 10 Ways To Use Help Desk To Build Your MSP Business
    9/15/2014

    Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.

  4. Marketing Managed Cloud Services Without Saying "Cloud"
    9/15/2014

    Why successful MSPs keep the focus on the value of managed services when selling a managed cloud offering.

  5. Overcoming The Top Six Obstacles To Managed Services Success
    9/15/2014

    How to realize the full potential of managed services and dominate your market.

  6. Growing MSP Increases Efficiency And Improves Operations With RMM Solution
    9/15/2014

    GCI has experienced consistent growth even in a challenging economy. This successful growth has been attained by focusing its managed services practice on helping organizations optimize IT operations to make the most of their IT spend.

  7. MSP Reboots RMM Automation With New Solution
    9/15/2014

    My IT is a top-tier managed services provider (MSP) that takes pride in meeting the IT needs of small to midsized businesses (SMBs) and enter- prises throughout the Gulf South area. Based in Metairie, La. and founded in 2000, its clients come from a broad range of industries including auto- motive, healthcare, construction, legal, accounting and manufacturing.

  8. MSP Builds A Winning Business With RMM And MSP Service Automation Platform
    9/15/2014

    Coming off one of its biggest years ever, ProBleu, Inc. is a managed services provider (MSP) on a mission to meet the needs of small to mid- size businesses (SMBs) in the Bloomington, Indiana. region. The roughly ten-person company is a hometown success story: the MSP generates 85 per cent of its revenue from customers located within 30 miles of its Bloomington headquarters. With more than 150 active clients across the region – from churches and dental practices, to car dealerships, law offices and manufacturers – the ProBleu team runs a busy and thriving practice.

  9. The Key To Scalability: Automating The MSP Environment
    9/4/2014

    The acceleration and efficiency gained from automation can give managed service providers an operational edge. Tightly integrated with N-central, Automation Manager from N-able Technologies provides a streamlined, customizable, user-friendly platform for automating virtually any process. Its drag-and-drop script builders make it easy to create and maintain thousands of scripts at a time — supporting the optimal use of resources, enabling business growth while providing an exceptional customer service experience.

  10. How To Beat A Cloud Skeptic
    8/27/2014

    IT professionals looking to embrace the cloud inevitably encounter skeptics who resist the move. This white paper details four key steps to dispelling the skeptic’s fears so that your organization can begin to take advantage of the many benefits of the cloud.

Newsletter Signup
Get the latest channel trends, news, and insights