White Papers & Case Studies

  1. 2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy
    2/27/2015

    IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.

  2. Essential Guide To Selling Managed Cloud Services
    2/17/2015

    In this guide we will address what a good prospect looks like, where to spend your time selling managed cloud services and how to close the deal.

  3. Diversify Or Die: A Copier Dealer Moves Into Managed Services
    2/17/2015

    To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.

  4. Knight Office Solutions Successfully Shifts To Managed Services With RMM Solution
    2/17/2015

    Knight Office Solutions (KOS) got its start more than 25 years ago supplying and servicing HP ® printers for its customers in the San Antonio, Texas region. Established in 1989, the company saw early success as an HP reseller and service partner, later adding other copier manufacturers into the mix, and opening a second location in Austin.

  5. How One Australian Company Built Efficiencies Around Their All-Star Team
    2/11/2015

    When Australian-based IT solution provider, PowerNET, decided to undergo a massive business transformation, they knew they needed to become more efficient. By implementing ConnectWise and best practices shared throughout their community, PowerNET gained visibility into their operations and a platform for growth.

  6. How Fred IT Became One Of Australia’s Most Innovative Companies
    1/26/2015

    When business is booming, we often learn to deal with frustrations rather than spend time establishing new processes. But as Fred IT learned, process is the key to capitalizing on growth.

  7. 5 Tips To Reinvent Your Pricing Strategy
    1/13/2015

    Placing a value on your offerings as a technology service business can be difficult. But knowing whether the price is right shouldn’t be a guessing game.

  8. Understanding The ROI Of Managed Patching For Both MSPs And Their Customers
    12/9/2014

    As long as there are hackers willing to exploit software vulnerabilities and security breaches, patching will continue to be a critical element of the package offered by managed service providers (MSPs) to small-and medium-sized businesses (SMBs).

  9. So You Want To Become A Managed Service Provider?
    12/9/2014

    Four essential requirements for building and running a profitable managed services business.

  10. Evaluating RMM Solutions: Three Key Criteria For Growth-Oriented MSPs
    12/9/2014

    Scalability is essential to the profitable growth of any managed services business. To support hundreds customers and potentially thousands of devices leanly, efficiently and responsively, managed service providers (MSPs) need access to remote monitoring and management (RMM) capabilities such as task automation, remote controls, detailed activity reporting and more.

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