White Papers & Case Studies

  1. 10 Best Practices For Transitioning To A Managed Services Model
    4/27/2016

    The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.

  2. Improving Security With Cloud-Based Antivirus And Antimalware
    4/27/2016

    Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

  3. Don’t Fall Prey To The Common Myths Of Transitioning
    4/18/2016

    IT solutions providers interested in adopting managed services should not fall prey to common myths about the transition.

  4. Does Your Endpoint Security Vendor Set You Up For Success?
    3/30/2016

    For Stuart Ebner, partner at Proactive Technology Group, the managed services model is all about simple economics and some basic truths. If you can retain a client longer, you’re better off. If you can stop a client from having a major IT issue, you’re building a stronger relationship. And, while you can look like a hero removing malware and saving important data from infected customer computers, it’s better for an infection to never happen. On all of these points, Ebner says, being a Webroot partner allows the MSP to succeed.

  5. Switching To Webroot Is One Key To This MSP’s Increased Profitability
    3/29/2016

    One characteristic of a successful MSP is the ability to be efficient in all operational aspects. There are many components to this, but one of the most critical is leveraging technology that can save you time. Antivirus and endpoint security solutions are important technologies to have as part of your solution set, and can contribute to your overall profitability as long as they perform well.

  6. Reactive Recovery Doesn’t Work: How ETC TechSolutions Prevents Cryptowall
    3/28/2016

    In this case study featuring ETC TechSolutions, you’ll learn how ETC circumvented Cryptowall with zero downtime and no lost data for a manufacturing firm and how StorageCraft made the whole process simple.

  7. Tanda Technologies Preserves Client Data And Security With BDR Solution
    3/28/2016

    Lawrence Reiber, co-founder and president of Tanda Technologies, describes how StorageCraft allowed Tanda Technologies to fully and quickly recover a client following a devastating fire and flood.

  8. Events Guide For MSPs And VARs
    3/28/2016

    Whether you want to conduct a webinar, tradeshow or open house, the Events Guide for MSPs and VARs ebook will show you how to profit from events large and small.

  9. Unified Communications System Solves Phantom Calling And Quality Issues At Small Pet Hospital
    3/23/2016

    Businesses with multiple locations, call centers, complex call requirements, and extensive feature customizations often require a more sophisticated and expensive business communications system. But what about the average, single-location small business with less than 10 employees and relatively simple call requirements? They also deserve the same access to advanced unified communications (UC) features, with the versatility and affordability of a leading-edge VoIP business solution.

  10. 3 Questions VMs Should Ask Their Vendors About The Last Inch Of Deliverability
    2/5/2016

    One of the biggest challenges vendor managers (VMs) face today is dealing with growth and change. The reality for many is that vendor relationships often take years to build and nurture. These relationships are established on a foundation of signed agreements, established SLAs, and trust. This collaboration is beneficial until you get to the point where your growth trajectory accelerates and you find yourself needing to scale operations at a rapid pace, thus placing the vendor in a position of being unable to meet your needs or perform at the required level.