White Papers & Case Studies

  1. Unified Communications System Solves Phantom Calling And Quality Issues At Small Pet Hospital
    3/23/2016

    Businesses with multiple locations, call centers, complex call requirements, and extensive feature customizations often require a more sophisticated and expensive business communications system. But what about the average, single-location small business with less than 10 employees and relatively simple call requirements? They also deserve the same access to advanced unified communications (UC) features, with the versatility and affordability of a leading-edge VoIP business solution.

  2. 3 Questions VMs Should Ask Their Vendors About The Last Inch Of Deliverability
    2/5/2016

    One of the biggest challenges vendor managers (VMs) face today is dealing with growth and change. The reality for many is that vendor relationships often take years to build and nurture. These relationships are established on a foundation of signed agreements, established SLAs, and trust. This collaboration is beneficial until you get to the point where your growth trajectory accelerates and you find yourself needing to scale operations at a rapid pace, thus placing the vendor in a position of being unable to meet your needs or perform at the required level.

  3. 2015 SMB Threat Report
    1/15/2016

    Are organizations completely ready to stop cyberattacks? A research survey details the security perspective of IT decision makers in the U.S., UK, and Australia on resourcing, preparedness, and management effort expended on cybersecurity by small and mid-sized businesses.

  4. Self-Healing Features And Automation Reduce Cost And Improve Margins At Texas Systems Group
    1/15/2016

    IT security has become a high-stakes game that stretches the resources and skills of many organizations. Firms struggle to keep up with an ever-changing threat landscape as the pool of available security professionals continues to shrink. The SMB customer is particularly vulnerable, competing for talent against larger firms with greater resources and a broader ability to recruit and retain the best people.

  5. Trailblazing MSP SLPowers Boosts Client Protection And Controls Costs
    1/15/2016

    SLPowers is a leading provider of cost-effective technology solutions that make companies more agile, flexible, and productive by strategically aligning IT with business objectives. Expert builders of technology solutions, they specialize in storage, secure infrastructure, and virtualization. This case study explains how and why the firm chose its cybersecurity product.

  6. Transitioning To Managed Services
    1/15/2016

    Managed services providers (MSPs) should not underestimate the importance — and core business worth — of establishing an ongoing service relationship with clients. The consistent, long-term revenue stream these relationships enable MSPs to significantly boost the valuation of their businesses. The business-critical nature and customization of the services MSPs can offer their clients combine to reduce churn, maximize customer retention, and boost MSP profits.

  7. MSP Moves Medical Billing Company From 26 Servers To Cloud, Virtualization
    12/11/2015

    A managed services provider (MSP) works with a medical billing company to upgrade from servers to a private cloud and virtualization.  

  8. 5 Aspects Of File Sync Solutions That Make Them Business-Grade
    11/16/2015

    eFolder has found that, despite the clear demarcation between the needs of “casual” users and working professionals, especially in security and collaboration, many businesspeople still select consumer-grade file sync services because they don’t understand the key differences between consumer-grade and business-grade file sync solutions.

  9. Value-Added Provider Interstate Communications Delivers Smart Business Capabilities To Parker Ag’s Agribusiness Operations
    9/1/2015

    Parker Ag Innovations, a seed and chemical distributor located in Emerson, Iowa, was looking to improve oversight of its warehouse operations with the addition of surveillance cameras.

  10. Webroot 2015 Threat Brief - Insights From Collective Threat Intelligence
    8/31/2015

    The Webroot® 2015 Threat Brief provides an overview of the threats against a wide range of organizations and individuals during 2014. It is based on analysis of threat intelligence metrics automatically captured, analyzed and correlated across threat vectors by BrightCloud, a Big Data security engine that acts as the backbone for all Webroot endpoint solutions and threat intelligence services.