White Papers & Case Studies
Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch
You’ve decided to embrace the as-a-service model, but do you still find yourself wondering, ‘How can I convince my clients to buy into this?’
Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.
Finding Success In The Cloud
Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services.
Switch To Continuum RMM Delivers User Experience Other Providers Only Promised
Continuum’s prepackaged RMM solution enables Computer Consultants, Inc., to immediately handle more workload without increasing headcount.
5 Closes To A Managed Services Sale
In the Managed Services environment, you most often don’t close a client on one conversation or in one chance meeting. Instead, there are 5 closes that pull a prospect all the way through the sales funnel...
Lead Generation: How-To
There is a constant battle between Sales and Marketing. Many feel they are one in the same thing, while others understand the difference between them. So, what is the difference, you ask? The sole purpose of marketing is to bring leads into the sales funnel.
How To Deal With A Perfect Storm Of Disruption In The Managed Services Business
A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change.
Disaster Resistant Technology Saves The Day After Hurricane Sandy
Since opening their business a few days before 9/11, this MSP have weathered several disasters—from terrorist attacks and economic recession to hurricanes, floods, and blizzards.
Service Desk Solution Helps MSP Attract Larger Accounts
Resolving customer problems can hit your bottom line in unforeseen ways. You probably know the immediate costs in time, labor and equipment. What about the impact when project demands exceed your expectations – or capabilities?
Epic Technologies Achieves Phenomenal Managed Services Growth
Epic Technologies had recently added IT managed services to their existing telecom business, but were experiencing efficiency and cost challenges in working with a number of vendors while trying to provide monitoring and support to clients on their own.