White Papers & Case Studies

  1. Top 6 Project Breakdowns (And How To Fix Them)
    10/18/2013

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it’s something that drives you crazy.

  2. Managed Service Provider Attributes Growth To The ConnectWise Community
    10/18/2013

    Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers.

  3. Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch
    10/18/2013

    You’ve decided to embrace the as-a-service model, but do you still find yourself wondering, ‘How can I convince my clients to buy into this?’

  4. Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
    10/9/2013

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.

  5. Finding Success In The Cloud
    10/9/2013

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services.

  6. Switch To Continuum RMM Delivers User Experience Other Providers Only Promised
    10/8/2013

    Continuum’s prepackaged RMM solution enables Computer Consultants, Inc., to immediately handle more workload without increasing headcount.

  7. How To Deal With A Perfect Storm Of Disruption In The Managed Services Business
    9/16/2013

    A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change.

  8. Disaster Resistant Technology Saves The Day After Hurricane Sandy
    9/11/2013

    Since opening their business a few days before 9/11, this MSP have weathered several disasters—from terrorist attacks and economic recession to hurricanes, floods, and blizzards.

  9. Service Desk Solution Helps MSP Attract Larger Accounts
    8/29/2013

    Resolving customer problems can hit your bottom line in unforeseen ways. You probably know the immediate costs in time, labor and equipment. What about the impact when project demands exceed your expectations – or capabilities?

  10. Epic Technologies Achieves Phenomenal Managed Services Growth
    8/29/2013

    Epic Technologies had recently added IT managed services to their existing telecom business, but were experiencing efficiency and cost challenges in working with a number of vendors while trying to provide monitoring and support to clients on their own.