White Papers & Case Studies

  1. 5 Tips To Increase The Efficiency Of Your Service Team
    7/31/2014

    This eBooks identifies 5 tips for getting control over the chaos in your service department and creating processes to make it more streamlined and manageable.

  2. 5 Steps To Creating A Winning Sales Machine
    7/31/2014

    This eBook helps software resellers implement processes to create a well-oiled sales machine, add more clients than ever and keep your current customers in a recurring sales cycle.

  3. PSA Solution Helps Axcell Technologies Grow 50% In One Year
    7/21/2014

    Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

  4. How Resellers Can Become The Trusted Advisors On Security Issues
    6/27/2014

    Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.

  5. The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
    6/27/2014

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

  6. Using Managed Endpoint Security To Grow Your Managed Services Business
    6/11/2014

    Keeping your customer’s data and networks safe and secure is one of an MSPs top priorities. Using a managed endpoint security solution keeps data safe and networks secure and helps win business and retain customers.

  7. MSP Profit Watch: Master The Shift From Basic Monitoring To Optimize End-User Experiences
    6/9/2014

    At first glance, cloud computing and mobile devices – like smartphone and tablets – will squeeze traditional managed services provider (MSP) revenues and profits. But take a closer look and you’ll discover progressive MSPs thriving – not drowning –amid the cloud and mobility waves.

  8. Managed Or DIY Backup: Talk To Your Customers About Options
    6/9/2014

    Many businesses rely on partner companies to assist them with their technology needs. This relationship helps the business focus on what they do best and on what they understand, without the need to build an internal IT organization to support all of their tech- nical needs.

  9. The Help Desk And The NOC: What MSPs Need And Why
    6/9/2014

    Critical to the success of virtually every high growth managed service provider (MSP) are network opera- tions centers (NOCs) and help desks. MSPs with high performing NOCs and help desks can find these services are a vital underpinning to their successful operations. This whitepaper discusses NOCs and help desks, and what factors MSPs should consider when setting them up.

  10. Transitioning To Subscription-Based Business Models: What Solution Providers Need To Know
    5/22/2014

    Channel experts are urging solution providers to adopt subscription-based business models or risk losing ground to competitors. Gartner, for example, says that “to capture future growth and be positioned on the right side of the fast-shifting IT services marketplace, IT service providers of every type need to bridge their legacy offerings and new delivery paradigms.”

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