White Papers & Case Studies

  1. How To Deal With A Perfect Storm Of Disruption In The Managed Services Business
    9/16/2013

    A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change.

  2. Disaster Resistant Technology Saves The Day After Hurricane Sandy
    9/11/2013

    Since opening their business a few days before 9/11, this MSP have weathered several disasters—from terrorist attacks and economic recession to hurricanes, floods, and blizzards.

  3. Service Desk Solution Helps MSP Attract Larger Accounts
    8/29/2013

    Resolving customer problems can hit your bottom line in unforeseen ways. You probably know the immediate costs in time, labor and equipment. What about the impact when project demands exceed your expectations – or capabilities?

  4. Epic Technologies Achieves Phenomenal Managed Services Growth
    8/29/2013

    Epic Technologies had recently added IT managed services to their existing telecom business, but were experiencing efficiency and cost challenges in working with a number of vendors while trying to provide monitoring and support to clients on their own.

  5. MSP Easily And Profitably Fulfills Role As The IT Service Department For SMBs
    8/29/2013

    Small business owners and managers frequently find they have to be a “jack of all trades” when it comes to getting through a day at work. But some tasks are easier to figure out (or bluff your way through) than others, and unless one has a knack for information technology, keeping a computer network functioning at an optimal level definitely falls on the more difficult end of the spectrum.

  6. Leverage Reporting Tools To Prove Value, Retain Customers
    8/13/2013

    Repeat customers are key to business success. For managed services providers, this translates to retaining clients at contract-renewal time.

  7. MSP Netsurit Moves 12,000 Devices To N-able
    8/6/2013

    Listed as one of the Global Top 100 managed service providers (MSPs) by MSP Mentor for three years running, Netsurit has experienced exceptional growth since its founding 15 years ago. With 150 employees and more than 160 clients across South Africa, the MSP uses remote monitoring and management (RMM) technology to make its business thrive.

  8. Danish MSP Makes Smooth Transition To Managed Services
    8/6/2013

    Based in Copenhagen, datacompagniet serves as the IT department for most of its small to midsize business (SMB) customers across Denmark. In this important role, the growing firm tackles the day-to-day technology challenges as well as the long-view IT decisions that will help these SMBs grow and thrive.

  9. From MDM To Automation, MSP Charts Course For Managed Services Success
    8/6/2013

    The MSP surveyed the market for RMM providers, looking at N-able, Level Platforms, Silverback and other providers. CPI ultimately selected N-able not only for its technology, but also for its investment and eagerness to work with the MSP.

  10. Finnish MSP Finds First-Rate Value In Automation Platform
    8/6/2013

    In northern Finland, CitiusNet has built a lasting IT services partnership with a wide range of small to midsize businesses (SMBs), from construction and accounting firms, to companies in the energy, healthcare, transportation and media industries.