White Papers & Case Studies

  1. The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
    6/27/2014

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

  2. Using Managed Endpoint Security To Grow Your Managed Services Business
    6/11/2014

    Keeping your customer’s data and networks safe and secure is one of an MSPs top priorities. Using a managed endpoint security solution keeps data safe and networks secure and helps win business and retain customers.

  3. MSP Profit Watch: Master The Shift From Basic Monitoring To Optimize End-User Experiences
    6/9/2014

    At first glance, cloud computing and mobile devices – like smartphone and tablets – will squeeze traditional managed services provider (MSP) revenues and profits. But take a closer look and you’ll discover progressive MSPs thriving – not drowning –amid the cloud and mobility waves.

  4. Managed Or DIY Backup: Talk To Your Customers About Options
    6/9/2014

    Many businesses rely on partner companies to assist them with their technology needs. This relationship helps the business focus on what they do best and on what they understand, without the need to build an internal IT organization to support all of their tech- nical needs.

  5. The Help Desk And The NOC: What MSPs Need And Why
    6/9/2014

    Critical to the success of virtually every high growth managed service provider (MSP) are network opera- tions centers (NOCs) and help desks. MSPs with high performing NOCs and help desks can find these services are a vital underpinning to their successful operations. This whitepaper discusses NOCs and help desks, and what factors MSPs should consider when setting them up.

  6. Transitioning To Subscription-Based Business Models: What Solution Providers Need To Know
    5/22/2014

    Channel experts are urging solution providers to adopt subscription-based business models or risk losing ground to competitors. Gartner, for example, says that “to capture future growth and be positioned on the right side of the fast-shifting IT services marketplace, IT service providers of every type need to bridge their legacy offerings and new delivery paradigms.”

  7. MSP Averts Total Disaster At Customer Site Thanks To Early Warning From RMM Solution
    5/22/2014

    An early warning from AVG Managed Workplace made it possible for Coastal Solutions to react rapidly to flooding at a customer site, raising the alarm and averting total disaster.

  8. MSP Delivers More Responsive & Proactive IT Services With RMM Solution
    5/22/2014

    When Steve Cabrera set out to replace Computer 1 Products of America’s (C1P) existing remote monitoring and management (RMM) tool in late 2011, he wasn’t planning on deploying new Network Operations Center (NOC) and Help Desk Services.

  9. Marketing Measurement…Who Even Does That?
    5/7/2014

    Performance improvement and optimization are goals that many companies strive to achieve. As business owners, we want to build organizations that can practically manage themselves with staffs that are proactive and self-reliant when it comes to accomplishing tasks. The same goal should be practiced when it comes to approaching your marketing efforts.

  10. A New Way To Evaluate Your Sales Funnel
    5/7/2014

    Reverse engineering your funnel is key in knowing how many prospects you need to reach your revenue goals. Now, if you don't have a revenue goal or growth goal for 2014, you can stop reading right here and go back to completely winging it.

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