White Papers & Case Studies

  1. MSP Sets The Stage For Growth And IT Automation With RMM Solution

    In Germany, where the managed service provider (MSP) market is just starting to take off, Oliver Kaspar, co-founder of Munich-based network and IT solutions provider Softbox, is ready to seize the opportunity. Founded in 1997 as an application development company, Softbox evolved to focus on IT in 2004, adding managed services into the mix a few years later.

  2. MSP Gains Global Reach From RMM Solutions

    Based in Hamburg, Germany, SeaFair IT is a unique IT services fi rm that supports more than 150 worldwide employees for its parent company, The SeaFair Group, an international logistics provider. The company also serves a growing number of external business customers throughout Germany and is eager to build on its success.

  3. MSP Partners With Solarwinds N-able To Fend Off Competition

    Precedent Technologies’ CEO Patrick Carley wanted to move his IT services business from good to great. Making the decision to become a managed services provider (MSP) was the first step. The second step was selecting the right remote monitoring and management (RMM) tools.

  4. MSP Powers Through Hurricane Sandy

    When Hurricane Sandy hit the East Coast shoreline on October 29, 2012, the devastation was immediate and widespread. More than 100 lives were lost and thousands of people were left homeless. The powerful storm wreaked havoc on 24 states, but did the most damage across New Jersey and New York, where Joe Ambrosole, president of Staten Island-based NetConnect and its sister company VISN IT, serves over 100 small to midsize business (SMB) customers.

  5. MSP Perfects RMM Automation With Solarwinds N-able

    In 2004, Daniel Butt made an early entrance into the emerging managed services market when he founded Danet Technology, a solutions provider focused on serving the IT needs of small-and midsize-sized businesses (SMB) throughout Sydney, Australia. With a customer-centric approach to service delivery, Danet Technology quickly secured clients in accounting, building, legal, medical and real estate industries, as well as a handful of nonprofits.

  6. Doing More With Fewer Hands: Printing Solutions Provider Dahill Taps Solarwinds N-able To Extend Reach

    Dahill Business Solutions’ philosophy boils down to a simple motto: “You manage your business, we manage your technology.” It’s an approach that has served the company well since its founding in 1988 as a supplier of copiers, printers and other office equipment. Today Dahill, a wholly owned subsidiary of Xerox Corporation based in San Antonio, Texas, is a full-fledged provider of document management solutions and IT managed services.

  7. CyanIT Sees Managed Services Success With Solarwinds N-able

    Established more than 15 years ago as an IT services company, CyanIT transformed its business to become a managed services provider (MSP) in 2012. The decision to leave the break-fix world behind was significant, but its relationship with SolarWinds N-able® , a global leader in remote monitoring and management (RMM) and service automation software, has proven to be game-changing for CyanIT.

  8. Cohn Consulting Puts The Power Of N-central To Work For Small-To-Midsize Businesses

    When Daniel Cohn’s previous employer shifted direction and shelved a small business initiative they had put in motion, Cohn leveraged the knowledge base he had built to form his own IT services firm, Cohn Consulting Corp. But instead of serving a small business clientele as he had anticipated, Cohn landed a mix of large companies as his first customers.

  9. Elite MSP centrexIT Is At The Top Of Its Game With Solarwinds N-able

    The fact centrexIT is headquartered in one of the biggest bio-tech hotspots in the U.S. is no accident. This San Diego-based pure-play managed services provider (MSP) has been focused on the life science and healthcare sectors since its early days and sees an even brighter future with the advent of cloud and other advanced and emerging technologies.

  10. Moving Business Forward With ASCII

    The concept of ASCII is simple. What sets The ASCII Group apart is that it is a community open to all independent IT practices – ranging in size and scope from a single person operation to large companies with many employees.