White Papers & Case Studies

  1. ASCII Completes The Big Picture

    A common thread that links business owners together is their focus on the ‘The Big Picture’ and how they can grow and improve their organization. But with clients becoming more sophisticated and technology more of a commodity, how do you set yourself apart from the pack?

  2. Using A Best Practice Approach To Efficiently Deliver Scalable, Competitive, And Profitable Managed Services

    The future of Managed Services has never been brighter. Traditional, pure play MSPs now find themselves rubbing shoulders with a new breed of MSP. VoIP, print management, audio visual, copier providers and many others have converged on the managed services sector as a way to diversify their revenue and add new value to established customers.

  3. MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

    Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

  4. 6 Key Requirements For A Profitable NOC + Help Desk Service

    How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.

  5. How MSPs Can Stay Relevant In The Era Of Cloud Computing

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

  6. Identity As A Service (IDaaS): Promising New Opportunity For MSPs

    Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.

  7. Online Security: Beyond Malware And Antivirus

    Security has always encompassed physical and logical components. But in the face of Bring Your Own Device (BYOD), an increasingly mobile and remote workforce, highlydistributed assets and sophisticated online threats, security has become too complex and multifaceted for many organizations to manage alone. At the same time, managed service providers (MSPs) are looking to explore new revenue streams in a changing market.

  8. 4 Signs It’s Time For A New RMM

    Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.

  9. Golden Rules To Develop A Winning Sales Strategy

    What sets your business apart from the competition may not be just having great products and a good technical team. They may have developed a sales strategy that has led to their success.

  10. Don’t Let A Disaster Be Your First Backup Test

    This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.