White Papers & Case Studies

  1. How One Australian Company Built Efficiencies Around Their All-Star Team

    When Australian-based IT solution provider, PowerNET, decided to undergo a massive business transformation, they knew they needed to become more efficient. By implementing ConnectWise and best practices shared throughout their community, PowerNET gained visibility into their operations and a platform for growth.

  2. How Fred IT Became One Of Australia’s Most Innovative Companies

    When business is booming, we often learn to deal with frustrations rather than spend time establishing new processes. But as Fred IT learned, process is the key to capitalizing on growth.

  3. 5 Tips To Reinvent Your Pricing Strategy

    Placing a value on your offerings as a technology service business can be difficult. But knowing whether the price is right shouldn’t be a guessing game.

  4. Understanding The ROI Of Managed Patching For Both MSPs And Their Customers

    As long as there are hackers willing to exploit software vulnerabilities and security breaches, patching will continue to be a critical element of the package offered by managed service providers (MSPs) to small-and medium-sized businesses (SMBs).

  5. So You Want To Become A Managed Service Provider?

    Four essential requirements for building and running a profitable managed services business.

  6. Evaluating RMM Solutions: Three Key Criteria For Growth-Oriented MSPs

    Scalability is essential to the profitable growth of any managed services business. To support hundreds customers and potentially thousands of devices leanly, efficiently and responsively, managed service providers (MSPs) need access to remote monitoring and management (RMM) capabilities such as task automation, remote controls, detailed activity reporting and more.

  7. Top 10 Ways To Use Help Desk To Build Your MSP Business

    Having a great help desk gives you more than just a way to provide support to your customers. Read our E-book “ Ten ways to use Help Desk to Build your MSP Business” and learn how a Help Desk can help you build your business – everything from making a great first impression to how to spot trends and use that information to your advantage.

  8. The Perfect Prescription: Backup & Recovery In Health Care IT

    Of all the vertical industries of interest to the channel, few hold more broad promise and greater opportunity than health care. Thanks to new targeted products, evolving standards of care and an increase in federal government incentives, the health care IT market is witnessing substantial spending growth.

  9. The Essential Guide To Selling Managed Endpoint Protection

    An MSP's handbook for building recurring revenue through managed endpoint protection.

  10. Developing The Right Price For Your Services

    These days there’s a lot of pressure to get your price points perfect. Ask too much, and you’ll limit your customer base. Ask too little, and you’ll hurt your profitability or client perception. Learn the factors that really matter when developing your prices.