White Papers & Case Studies

  1. Don't Let Automation Pass You By
    8/6/2013

    Needless to say, down time can be expensive. The MSP might have to pay their customers for the interruption in service and may also ultimately end up losing some customers in the long run. As such, it's prudent for MSPs to take steps to avoid outages.

  2. How to Show Your IT Value…And Become A Trusted Advisor
    8/6/2013

    How top MSPs and IT service providers are using standardized reports to demonstrate breakthrough value, retain more customers, and become a trusted advisor to their SMB customers.

  3. MSP Sees Steady Revenue Growth With Help From RMM Software
    7/30/2013

    When Tim Martin established Neoscope Technology Solutions in February 2006, he had two customers and a desire to find the best remote monitoring and management (RMM) tool available. He demoed one customer with Continuum and the other on a different RMM. Before long, the winner was clear.

  4. Cloud Services Provider Delivers Reliability With Cisco And KEMP
    7/17/2013

    Peak 10 leverages LoadMaster Software on Cisco UCS to maximize availability and performance of unified data center environment.

  5. Cloud-Based BDR Solution Helps MSP Win And Retain Clients
    7/12/2013

    Waypoint. was looking for a proven, cloud-based BDR solution that would be affordable for their small- to-midsize business (SMB) clients, and easy for their technicians to set up and maintain.

  6. Metrics That Matter: An Intelligent Approach For IT Service Providers
    7/9/2013

    A recent survey indicates that successful IT service providers are increasingly realizing that their business data is the most powerful tool in their toolbox. Specifically, businesses with a better grasp on core metrics and key performance indicators (KPIs) find themselves able to make accurate, fact-based decisions, meet realistic staff utilization goals, and recognize trends and market opportunities.

  7. Recruiting 101: Establish A Process To Hire Right The First Time
    7/3/2013

    Recruiting is an essential process to build the infrastructure of your business - both in employee numbers and by building your organizational culture through the people you hire.  By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around. In this eBook, you’ll learn how to plan, interview, and make hiring decisions with confidence.

  8. INTEGRA Healthcare Equipment Streamlines Backup Process With Agentless Solution
    7/3/2013

    INTEGRA Healthcare Equipment provides comprehensive state of the art equipment and services for healthcare needs. INTEGRA delivers products to both homecare patients and healthcare providers with services designed specifically to complement their inventory. INTEGRA’s warm staff provides immediate patient care with clinical excellence and guarantees same day delivery of all products and services. INTEGRA has various locations across Michigan and Illinois.

  9. Putting Dispatch In The Driver’s Seat
    7/3/2013

    Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can’t afford to break.

  10. Business Plan Blueprint: Turn Your Dreams Into Actionable Goals
    7/3/2013

    Having a solid business plan is one of the best predictors of the future success of your company, but few business owners take time to sit down and actually create a business plan. Some believe their businesses are too small to need a plan; others believe they don’t have time for planning, but it’s the most proven practice to get you toward your end goal.  This eBook and planning worksheet will walk your through the steps to creating a winning business plan and change the way you look at your business immediately!