White Papers & Case Studies

  1. Managed Or DIY Backup: Talk To Your Customers About Options
    6/9/2014

    Many businesses rely on partner companies to assist them with their technology needs. This relationship helps the business focus on what they do best and on what they understand, without the need to build an internal IT organization to support all of their tech- nical needs.

  2. The Help Desk And The NOC: What MSPs Need And Why
    6/9/2014

    Critical to the success of virtually every high growth managed service provider (MSP) are network opera- tions centers (NOCs) and help desks. MSPs with high performing NOCs and help desks can find these services are a vital underpinning to their successful operations. This whitepaper discusses NOCs and help desks, and what factors MSPs should consider when setting them up.

  3. Transitioning To Subscription-Based Business Models: What Solution Providers Need To Know
    5/22/2014

    Channel experts are urging solution providers to adopt subscription-based business models or risk losing ground to competitors. Gartner, for example, says that “to capture future growth and be positioned on the right side of the fast-shifting IT services marketplace, IT service providers of every type need to bridge their legacy offerings and new delivery paradigms.”

  4. MSP Averts Total Disaster At Customer Site Thanks To Early Warning From RMM Solution
    5/22/2014

    An early warning from AVG Managed Workplace made it possible for Coastal Solutions to react rapidly to flooding at a customer site, raising the alarm and averting total disaster.

  5. MSP Delivers More Responsive & Proactive IT Services With RMM Solution
    5/22/2014

    When Steve Cabrera set out to replace Computer 1 Products of America’s (C1P) existing remote monitoring and management (RMM) tool in late 2011, he wasn’t planning on deploying new Network Operations Center (NOC) and Help Desk Services.

  6. Marketing Measurement…Who Even Does That?
    5/7/2014

    Performance improvement and optimization are goals that many companies strive to achieve. As business owners, we want to build organizations that can practically manage themselves with staffs that are proactive and self-reliant when it comes to accomplishing tasks. The same goal should be practiced when it comes to approaching your marketing efforts.

  7. A New Way To Evaluate Your Sales Funnel
    5/7/2014

    Reverse engineering your funnel is key in knowing how many prospects you need to reach your revenue goals. Now, if you don't have a revenue goal or growth goal for 2014, you can stop reading right here and go back to completely winging it.

  8. The Four T’s Of Marketing
    5/7/2014

    There are so many elements to modern day marketing. From direct mailers and blogs to newsletters and emails, the modern day marketeer has a lot of things to consider when developing a marketing strategy. While there’s no magic 8 ball with all of the answers to your marketing questions, there are ways to make the whole process easier.

  9. The Top 10 Myths About Sales
    5/7/2014

    No matter what point that you look back to in history, you can always find a notable deal, trade, or sale that shaped our world to what it is today. Even with its notoriety, sales is an industry that mystifies most of the general public. Is it about relationship building? Closing no matter what? Tricking someone into doing what you want?

  10. New Revenue And Profit Opportunities For VOIP Providers
    5/1/2014

    How to generate new recurring revenue from higher-value, higher-margin managed services in about 45 days.

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