White Papers & Case Studies

  1. Leverage Reporting Tools To Prove Value, Retain Customers
    8/13/2013

    Repeat customers are key to business success. For managed services providers, this translates to retaining clients at contract-renewal time.

  2. MSP Netsurit Moves 12,000 Devices To N-able
    8/6/2013

    Listed as one of the Global Top 100 managed service providers (MSPs) by MSP Mentor for three years running, Netsurit has experienced exceptional growth since its founding 15 years ago. With 150 employees and more than 160 clients across South Africa, the MSP uses remote monitoring and management (RMM) technology to make its business thrive.

  3. Danish MSP Makes Smooth Transition To Managed Services
    8/6/2013

    Based in Copenhagen, datacompagniet serves as the IT department for most of its small to midsize business (SMB) customers across Denmark. In this important role, the growing firm tackles the day-to-day technology challenges as well as the long-view IT decisions that will help these SMBs grow and thrive.

  4. From MDM To Automation, MSP Charts Course For Managed Services Success
    8/6/2013

    The MSP surveyed the market for RMM providers, looking at N-able, Level Platforms, Silverback and other providers. CPI ultimately selected N-able not only for its technology, but also for its investment and eagerness to work with the MSP.

  5. Finnish MSP Finds First-Rate Value In Automation Platform
    8/6/2013

    In northern Finland, CitiusNet has built a lasting IT services partnership with a wide range of small to midsize businesses (SMBs), from construction and accounting firms, to companies in the energy, healthcare, transportation and media industries.

  6. CIT Builds A Strong Managed Services Foundation With Automation Platform
    8/6/2013

    Computer Integration Technologies (CIT) is a comprehensive IT services firm with an impressive portfolio of offerings – from application training, to hardware products and services, to software development and more. Nearly 10 years ago, it added managed services into the mix, recognizing the growing market opportunity for supporting its SMB (small to midsize business) customers around the clock under a monthly fee arrangement.

  7. CDS Office Technologies Goes For Managed Services Growth With RMM Automation
    8/6/2013

    CDS specializes in the latest networking, communications, video surveillance and printer/copier technologies – keeping a keen eye on what its customers need and how to serve them best.

  8. CyanIT Sees Managed Services Success With Help From Automation Platform
    8/6/2013

    Established more than 15 years ago as an IT services company, CyanIT transformed its business to become a managed services provider (MSP) in 2012.

  9. Key Strategies For Beating The Commoditization Curve
    8/6/2013

    We’ve all seen it many times. Margins on profitable products and services erode as they become commoditized. And now, the same process is starting to happen to the IT services market.

  10. Don't Let Automation Pass You By
    8/6/2013

    Needless to say, down time can be expensive. The MSP might have to pay their customers for the interruption in service and may also ultimately end up losing some customers in the long run. As such, it's prudent for MSPs to take steps to avoid outages.

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