White Papers & Case Studies

  1. Evolving Your IT Services Offering In A Modern Mobile World
    7/3/2013

    To stay competitive, IT solutions providers must evolve their IT services offering and embrace the modern needs of mobility through service oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they can protect their data in today's mobile world. In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.

  2. Managed Services: Why It's Good For Business
    7/3/2013

    As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of IT management off their clients’ back. This eBook provides an overview of managed services and outlines steps you can take to add managed services to your IT service offering.

  3. Create A Referral Program To Grow Your IT Business
    7/2/2013

    The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.

  4. 5 Reasons Not To Build Your Own: A Better BDR Revenue Model
    5/9/2013

    This white paper outlines the reasons why an MSP will benefit from partnering with the right BDR vendor vs. attempting to build their own.  The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5 reasons factors MSPs need to evaluate when considering a “do-it-yourself” BDR.

  5. A Smarter Approach To School IT Management
    5/2/2013

    The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

  6. MSP Guide To Managed Services SLAs
    4/30/2013

    If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.

  7. MSP Increases Sales And Efficiency With RMM Platform
    4/24/2013

    As part of its professional services support, Ash Creek Enterprises is helping local schools and school boards manage technology transformations in the classroom. This includes IT infrastructure refresh programs backed by ongoing managed services support to ensure educators can take full advantage of new IT tools and resources.

  8. Help Desk Best Practices
    4/19/2013

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized.

  9. Service Desk Best Practices
    4/19/2013

    In order to provide the highest level of service to clients, IT service providers must utilize all of the appropriate tools, as well as have the appropriate resources in place. By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met.

  10. 6 Key Criteria For SMB Data Protection
    4/16/2013

    This white paper reviews both the unique pain points faced by small businesses in regards to data protection, as well as the solution provided by Datto ALTO, the first BDR solution designed specifically for small business with the power of an enterprise BDR.  And at a small business price point.

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