White Papers & Case Studies

  1. A Smarter Approach To School IT Management
    5/2/2013

    The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

  2. MSP Guide To Managed Services SLAs
    4/30/2013

    If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.

  3. MSP Increases Sales And Efficiency With RMM Platform
    4/24/2013

    As part of its professional services support, Ash Creek Enterprises is helping local schools and school boards manage technology transformations in the classroom. This includes IT infrastructure refresh programs backed by ongoing managed services support to ensure educators can take full advantage of new IT tools and resources.

  4. Help Desk Best Practices
    4/19/2013

    A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients’ IT systems remain operational and downtime is minimized.

  5. Service Desk Best Practices
    4/19/2013

    In order to provide the highest level of service to clients, IT service providers must utilize all of the appropriate tools, as well as have the appropriate resources in place. By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met.

  6. Managing Mobile Devices: The New MSP Opportunity
    4/12/2013

    Just as it’s hard to imagine banking without ATMs, computer users eventually will look back and wonder how they ever got by without smartphones or tablets. Network-connected smartphones, notebooks and tablets, according to analysts, will reach 15 billion worldwide by 2015 — more than double the planet’s projected population. Mobile phones in 2013 will surpass PCs in connecting to the Internet, analysts predict. As of 2012, the number of smartphones in use worldwide had passed 1 billion.

  7. Scaling Managed Services With A Third-Party NOC Partnership
    3/18/2013

    How MSPs can achieve faster returns on investment, raise overall service quality and reduce development costs.

  8. 3M – Making Sure Your Messages Are Delivered With The Highest Data Quality
    3/18/2013

    3M wanted to ensure they could deliver emergency notifications and provide important information to staff during crisis situations on the devices that their employees used. But with that many employees, and more than one way to communicate to each, it got complicated.

  9. IT Service Provider Client Advocacy And Benchmarking Study
    3/12/2013

    In February 2013, Client Heartbeat conducted a client advocacy study which included IT service providers in Australia, Europe and America. The study surveyed 3,500 small businesses within the client bases of these providers.

  10. BlueWave Computing Realizes $1 Million Productivity Gains With RMM Solution
    2/19/2013

    BlueWave Computing, an Atlanta-based N-able MSP Elite partner, saved $1million in engineering time and costs in 2012 thanks to the increased efficiencies and productivity gained from using N-central to automate time-consuming tasks.

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