White Papers & Case Studies

  1. New Revenue And Profit Opportunities For VOIP Providers

    How to generate new recurring revenue from higher-value, higher-margin managed services in about 45 days.

  2. How To Make Sense Of Security Threats For Your SMB Customers

    Cyberwar, hacktivism, DDoS attacks. They’re are all over the news, but they only affect multinationals and governments - right?

  3. Selling Cloud Services To The Right Customers

    How to help more customers make the shift to a managed cloud offering and reach the maximum addressable market.

  4. Uncrowding The Crowd: A New Model Designed To Create Better Working Relationships

    When organizations first began crowdsourcing to identify talent for specific projects, the concept seemed to offer limitless potential.

  5. rbTech Raises The Operational Bar WIth RMM Solution

    “If you don’t evolve, you don’t succeed,” says Rubin Bennett, owner and founder of rb Technologies (rbTech), an IT services firm with customers throughout the New England region. With more than 16 years in the business, Bennett knows what it takes to grow and thrive even as new advances drive change in the fast-paced technology industry.

  6. LanDynamix's Business Takes Off With Proactive Support And Automated IT Services

    Established in 2006 by Managing Director Peter Clarke, LanDynamix is a frontrunner in the South African managed services market. With offices in Johannesburg and Cape Town, the firm has seen sales rise as a result of leaving the reactive IT services world behind and focusing instead on being 100 per cent proactive for the benefit of clients.

  7. Numa Networks' Pure-Play MSP Strategy Pays Off With Solarwinds N-able

    Numa Networks launched in 2009 as a pure-play managed services provider (MSP), taking a leap of faith to move beyond the traditional break-fi x IT services model and focus instead on addressing ongoing customer needs. The decision couldn’t have been more right, as the forward-looking fi rm has found success quickly, achieving a high rate of growth year after year.

  8. How To Objectively Evaluate Potential RMM Automation Solutions

    94 “must ask” questions for choosing a complete RMM Automation solution that meets the specific needs of your Managed Services business.

  9. The MSP Automation Breakthrough

    How to automate more tasks, increase productivity, improve customer satisfaction, and reduce risks (with the same technician headcount).

  10. The Case For Managed Endpoint Security

    How to achieve breakthrough growth for your managed services business.

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