White Papers & Case Studies

  1. Setting Your Company On The Path To Cloud-based Services

    As a business manager, you lead the fight every day for sustainable profitability. You spend much of your time devising ways to stay profitable on shrinking product margins and rising labor costs. You have one good project and then a bad one, and the cycle repeats. In the end, the blended gross margins on your installation work is likely to be somewhere between 20 and 30 percent. After making payroll, paying suppliers and normal business expenses your net profit can be 10 percent or less. Sound familiar? 

  2. RMM Helps MSP Transition From Break/Fix To Managed Services

    With AVG Managed Workplace, FPA Technology Services has transitioned from delivering break/fix IT services to managed services built on the foundation of service quality, visibility and revenue predictability.

  3. MSP Sees 400% Increase In Revenue With Switch To RMM Platform

    Alpine Business Systems switched to AVG Managed Workplace for its powerful features, ease of use, and renowned support—and saw their managed services revenue increase by 400% in just three years.

  4. MSP Adds New Customers While Improving And Expanding Service Delivery With RMM Platform

    In the first 18 months of using AVG Managed Workplace, Know Technology, LLC added 13 new customers—including two with over 100 seats— all while improving and expanding service delivery.

  5. 2013 State Of Cloud Backup: MSPs Missing The Mark

    Solution providers continue to miss a significant opportunity to protect their clients and boost their bottom lines with cloud-based backup and recovery services, according to the new State of Cloud Backup survey from channel consulting and research firm The 2112 Group and Business Solutions Magazine on behalf of cloud backup provider Intronis.

  6. The MSP Playbook

    The MSP Playbook provides the guidance and resources required to fully establish a Managed Services practice. This process guide is designed to help both existing Managed Service Providers, as well as new organizations establishing Managed Services as a new business unit.

  7. 5 Technology Trends You Need To Follow

    Mobile devices, social business apps, and business analytics are converging with the Cloud to create the most substantial changes in technology since the Internet revolution.

  8. Top 6 Project Breakdowns (And How To Fix Them)

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it’s something that drives you crazy.

  9. Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch

    You’ve decided to embrace the as-a-service model, but do you still find yourself wondering, ‘How can I convince my clients to buy into this?’

  10. Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.

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