POS Executive Commentary

  1. IT Solutions Providers: Which Lake Are You In?
    3/24/2015

    When I was in college, I spent my summers working at a YMCA camp. I was responsible to keep all the trails, playing fields, and general areas mowed. I also did some general maintenance stuff around the camp as well. Occasionally, I would get to do some work down by the lake. It was here that I would witness hundreds of kids get in a canoe, many of them for the first time.

  2. 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  3. 10 Ways To Protect POS From Malware
    3/23/2015

    While point of sale (POS) threats have existed for years, 2014 has set a dubious record, as criminals placed the POS system in the spotlight with a number of well publicized attacks. Their severity proves that the risk of becoming the next cyberattack victim has soared. Why should they attack your clients?

  4. Which Characteristics Do You Look For In An Employee?
    3/19/2015

    There are many reasons for hiring a new employee. Maybe your business is growing and you need addition resources to help with the increasing workload. Maybe you had someone leave your team or company and you are backfilling the vacant position. Or maybe you have the misfortune of having to let an employee go for whatever reason and now you are filling the position.

  5. How IT Solutions Providers Can Maintain A Quality Standard
    3/18/2015

    An intern working on a research project was asked by his professor to submit a report within a week. The intern did as directed but the report came back quickly with a question, “Is this the best you can do?” Knowing he could have been done better, he worked on it some more before submitting again. The professor returned the report with the same question. The intern amped up his efforts, started from the beginning, and worked on it feverishly.

  6. 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    3/18/2015

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  7. Why Digital Transformation Will Find New Value And Revenue In 2015
    3/17/2015

    In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.

  8. Ask Coach: What Sharing A Bathroom With 4 Women Taught Me About Family Strategic Planning
    3/16/2015

    Q: How do I do strategic planning with my family? Coach: Have you ever shared one bathroom with four women? I have. It makes for an interesting study in human relations and tests communication and mutual respect like no other situation I know.

  9. ISVs And VARs: Challenges And Solutions When Certifying POS Solutions For EMV
    3/16/2015

    As Business Solutions editor-in-chief Mike Monocello noted in February’s “Why Now is the Right Time to Sell EMV,” value-added resellers (VARs) and independent software vendors (ISVs) should be enthusiastically offering Europay, MasterCard and Visa (EMV) solutions to their customers.

  10. 5 Reasons Why Rebranding Is Necessary
    3/9/2015

    In every company there comes the day when the shiny luster has worn off its branding and a company starts to wonder if the brand is doing more harm than good. Even industry giants rethink their brand: Pepsi has rebranded 11 times, Apple has done it three, and Starbucks, four.

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