POS Executive Commentary

  1. Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 5)
    10/21/2014

    It’s not love at first sight. It is all about the relationship between the vendor and the partner if a channel sales partnership is to be successful.  A better understanding of what a vendor expects from a partner helps the solution provider make well informed and prudent business decisions that have a positive and profitable impact on their organization.

  2. Four Keys To Managing Customer Relationships
    10/17/2014

    By 2020, customer experience will overtake price and product as the key brand differentiator. You could be offering the best product or service on the market, but if you don’t treat your customers properly before, during, and after a sale, you will never be able to build a mutually-beneficial partnership that keeps them coming back. Undoubtedly, loyal customers are your most valuable business asset.

  3. 5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
    10/16/2014

    My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.

  4. What Apple Pay Means For The Channel
    10/15/2014

    Apple Pay has been a long time coming. Now that it’s here (or almost here), you’re probably wondering what it means for you as a reseller. We’ve been studying the technology and the wider payments climate carefully, and have a few tips and insights to help you navigate the ways this will change things for you and your merchant customers.

  5. The Best Way To Grow Your Business
    10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  6. The Needle Is In The Haystack … Find It!
    10/7/2014

    I think the headline of this article accurately reflects the hope of most prospecting efforts. Regardless of what you and your team sell, if you’re engaged in prospecting as it has been taught for decades, then you are directing your team to find the proverbial needle in a haystack.

  7. 5 Ways To Turn Data Analytics Into Revenue
    10/6/2014

    Business intelligence is a great thing — but having piles of data doesn’t do anyone any good if they don’t know how to leverage that data into actionable objectives — or, more importantly, into revenue. Too many businesses have made the mistake of investing in top of the line, costly technology to collect customer and transaction data, forgetting that they also need a way to interpret that data. The bridge between data and revenue is a long one — but it doesn’t have to be difficult to cross if you have the know-how.

  8. Top Features Of An All-In-One POS System
    10/2/2014

    All-in-one point of sale (POS) systems can provide support in all aspects of business, while offering the ability to engage with customers in new ways. Within all-in-ones, there are features including form factor, reliability, serviceability, and software solutions which act as the foundation of a well-rounded system.

  9. Transformation Of A Traditional POS VAR
    9/22/2014

    For the first 25 years of  my career I sold POS systems for someone else, starting with mechanical cash registers, moving through all the evolutions of systems to the sophisticated PC-based systems we now see in most restaurants.

  10. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 2)
    9/22/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

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