POS Executive Commentary

  1. 3 Questions To Help Customer Relationships Thrive
    2/10/2015

    In the world of managed IT services, it never really seems to slow down. And when you’re constantly running at full speed, it’s easy to overlook certain risks and challenges that can put your success at risk. The good news is that these pitfalls both start and end with you — meaning you can avoid them if you know what to look for.

  2. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  3. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  4. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

  5. Why To Use The “New Math Of Sales Excellence”
    2/6/2015

    The purpose of this report is to explain why the typical sales organization that believes that sales is a numbers game is correct, but not accurate.  I know my words may be a little confusing, but bear with me for just a moment.  As always, sales is a numbers/activity game, but the numbers have changed.

  6. The Top 5 Traits To Look For In A Sales Rep For Your IT Solutions Provider
    2/5/2015

    Love ‘em or hate ‘em. Sales reps run the gamut between all-star and dead weight. What should you look for before you pull the trigger and hire one?

  7. EMV Countdown: It’s February. Are Your Clients Going To Make The Deadline?
    2/5/2015

    Unless you spent 2014 under a rock, you already know that, this coming October, all merchants will be required to comply with new Europay, Mastercard and Visa (EMV) standards. While Europe (and, well, the rest of the world) has been on this standard for decades, the U.S. has managed to limp by with our magnetic stripe cards for a long time, partially because our fraud detection and resolution systems are strong, and partially because we’re addicted to an aging payments infrastructure.

  8. 7 Must-Haves For Retail IP Video Solutions
    2/5/2015

    In today’s retail universe, fully one-third of employees are estimated to commit theft against their employers. As companies cut employee hours, loyalty seems to suffer, and 27 percent of retailers say they are seeing increased levels of employee theft. Amazingly, 37 percent of theft is attributed to managers.

  9. Left In The Lurch: Survey Shows Lack Of Vendor Support Dampens Partners’ Enthusiasm For Emerging Tech
    2/2/2015

    Despite a steady drumbeat of industry optimism over emerging tech such as Big Data, software-defined networking and the Internet of Things, solutions providers take a generally dim view of opportunities in the most hyped technologies.

  10. Security Concerns Will Dominate Payments Space In 2015
    1/27/2015

    Ingenico Group works closely with merchants of all sizes in the U.S., and one of the most frequent questions we get from reseller and managed services partners is, “What is the key concern among your merchant customers that we need to address?”

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