POS Executive Commentary

  1. Ask The Consultant: How To Have One-To-One Meetings That Matter To Your IT Solutions Provider Team

    In business, we often talk about mission, vision, and values to our teams and the importance of ongoing discussions and communications around those major themes. 

  2. The Changing Landscape Of Software And Payments

    Over the past 10 years we have seen the merging of two previously distinct businesses ‐‐‐ payment processing and retail software. Organizations such as Mercury Payments, Accelerated Payments and PayPros (now openedge), Braintree and Stripe have not only captured attention with major headlines but also massive financial valuations. Interestingly, much of the heavy lifting associated with the success of these organizations was performed by technology providers, software vendors and value added resellers (VARs).

  3. Features Of A Loyalty Program That Will Help Your Merchant IT Clients Enhance Customer Experience

    Loyalty programs have earned a place in the toolbox of merchants that depend on repeat purchases from their customers. Repeat business is great, but there is an even better reason why loyalty programs are important: they save money.

  4. Why Your Hospitality Clients Should Transition To EMV Now

    There’s no such thing as traveling light today. Hotel guests are carrying a heavy load of sensitive financial information on their credit cards when they check-in. Just as they expect their hotel rooms to be comfortable and clean, they also expect their data to remain secure before, during and after their stay.

  5. Disaster Strikes: 3 Critical Factors That Should Be A Part Of A Recovery Plan

    In the darkest days after a tornado in early May damaged 30 percent of Van, Texas, (a city outside of Dallas) residents were provided some relief when the Van High School “Vandals” baseball team beat North Lamar High School to go on to the state semifinals for the first time in program history.

  6. What To Consider When Planning Your Business Exit Strategy, Part I

    One of the areas I spend considerable time on is helping business owners prepare for and then complete an exit from the business they often founded and have worked in for decades. Let’s get one thing straight:  It is a big deal for an entrepreneurial owner to exit his or her business. In fact, it is a very big deal. The saddest call I receive comes from a small business owner that has worked in their company for decades. It was their creation, and they have poured sweat and blood into building it to where it is today.

  7. Reasons Your Merchant Clients Should Prepare To Accept Contactless Payments

    If current activity within the payment industry is any indication, contactless payment is gearing up to become the next most popular method of payment acceptance.

  8. Leadership Lessons Learned By A Systems Integrator On A 7,500-Mile Rally To Mongolia

    The most important leadership lessons come from the least likely scenarios. I’ve found this to be true throughout my career as an entrepreneur and executive, and it’s part of the reason I’ll spend a few weeks this summer driving thousands of miles across Europe in a tiny car I rescued from the scrap heap.

  9. 4 Traits SMBs Look For In An IT Solutions Provider

    In today’s tech-driven economy, businesses, regardless of their size, require IT support in some capacity. Even though the resources which are available for small and medium-sized businesses might be fewer than larger corporations, they often have similar, if not the very same, IT needs as enterprises.

  10. The Transition From Entrepreneur To Leader (Part 2): Multiply Influence by Maximizing Engagement

    In a previous blog post entitled “The Transition from Entrepreneur to Leader,” I wrote that without a doubt the biggest challenges most small businesses face revolve around people in the key areas of leadership (the people at the top) and employees (the people who do the work).  In this installment I want to write about people and what we as leaders need to do to ensure we maximize engagement for the people on our teams.