White Papers & Case Studies

  1. Food Handling Safety: It’s Time To Get Serious About Foodborne Illnesses
    6/6/2016

    Food safety is an important issue that can make or break your restaurant business. The problems plaguing Chipotle Mexican Grill and its 2,010 locations across the United States underscore just how critical responsible food handling and carefully constructed supply chains are to ensuring that the delicious dishes that define your brand are safe and healthy choices for your customers.

  2. Avoiding And Overcoming EMV Pitfalls
    6/6/2016

    As merchants are deploying EMV technology, consumers are receiving and beginning to use their EMV cards, and as with any new technology, there is a learning curve. This e-book presents some common hurdles you may encounter and offers tips for how you can help your staff and your customers overcome them.

  3. Why EMV Payment Integrations Aren’t Easy
    5/23/2016

    Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

  4. Fully Stocked Show Displays Let Lord & Taylor Capture More Sales
    5/3/2016

    Lord & Taylor faced an all-too-common retail problem: you can’t sell what you don’t show. In the fast-changing, high-turnover arena of fashion, hot items fly off the shelves – and unless the display floor is quickly and properly stocked, the next potential sales opportunity can fly away, too.

  5. Four Trends Shaping The Future Of Retail
    5/3/2016

    Wireless networks are enhancing the shopper experience.

  6. POS Solutions Provider Reduces Costs And Improves Efficiency For Restaurant Clients
    4/28/2016

    Casey Lozano spent years honing his POS expertise as a senior installer of Micros systems in Arizona working for a regional dealer. In 2014, Lozano embarked on his own, and was intent on starting a business focused on what he had been doing — installing POS systems. It was during a conversation with a Harbortouch representative that Lozano was presented with a more attractive, life-changing offer.

  7. EMV Solution Helps Win Market Share For VAR
    3/31/2016

    Adoption of EMV within the United States has met many challenges. One of which is in the restaurant industry, where the pre-authorization and tip process conflicts with the way EMV chip cards are processed. However, OSS Data, a VAR servicing the Miami region has been moving its restaurant customers over to EMV with little problem.

  8. A Successful Fusion Of Flavor And POS Technology
    2/18/2016

    In 2015, to assist in driving culinary excellence and 9021PHO’s multi- location growth, CEO, Co-Owner and serial entrepreneur, Alfred De Carolis, surrounded himself with a newly hired, but proven team in the kitchen with Asian Fusion Master Chef Kimmy Tang and Chef Kevin Hee as Executive Chef - formerly Executive Chef at Gordon Ramsay’s Steakhouse and a food judge for “Masterchef” on Fox.

  9. Embracing New POS technology Expands ISVs' Marketing Opportunities
    2/17/2016

    As a new, lighter POS approach emerges, Point of Sale (POS) solutions no longer have to depend on PCs to operate. Depending on a system’s configuration, the new POS model can leverage thin clients such as tablets and handhelds, giving the cashier the freedom to transact business at the point of decision.

  10. Minutes Matter: Mobile Payment Technology Reduces Order Time And Increases Sales For Busy Gastropub
    1/4/2016

    The ability to get customers in and out in fifteen minutes – as opposed to 30 minutes or longer – has tremendously increased a gastropub's business and cinched more repeat business.