Premium Content

  1. Planning, Metrics, Monitoring Are Necessary To Enter A New Vertical
    3/9/2015

    The CompTIA article, “Moving Into Vertical Markets,”details ways VARs can move into vertical or niche markets. The benefits of serving a new market can be significant, including higher revenues and better margins.

  2. 4 Considerations For VARs Ready To Put Managed Network Security Services At Their Core
    3/6/2015

    VARs continue to be tasked with shifting their business models to keep up with the growing interest in “as-a-Service” solutions across the IT channel. The challenge today is developing the right strategy and identifying which specific managed services can increase business efficiencies and profits for the end user. VARs should keep their pulse on trends occurring around the Third Platform and the managed services opportunities that result from having billions of mobile devices deployed around the world, combined with the burgeoning amount of data being generated. Network security can be an attractive, if not imperative, starting point for VARs to offer managed services.

  3. Keys To Managing Customer Relationships
    3/6/2015

    The keys to managing customer relationships are the same as managing any personal relationship. It boils down to listening, being a good partner, having good rapport, building trust, being transparent, having integrity, and being there when someone needs you. A good customer-IT solutions provider relationship is like a successful marriage.

  4. Report Your Way To A Better Customer Relationship
    3/6/2015

    Running a successful managed services business is all about managing relationships. You need to constantly ensure that you are meeting your customers’ needs or they will take their IT business elsewhere.

  5. Advantages Of Simultaneous Bluetooth And Wi-Fi Connectivity In Mobile Printers
    3/6/2015

    ISVs and VARs should consider wireless printer selection as an integral part of the IT solution design and development process to ensure meeting varied connectivity requirements.

  6. How EMI And BI Drive Operational Performance For Your Manufacturing Clients
    3/6/2015

    To be able to leverage enterprise manufacturing intelligence (EMI) and business intelligence (BI), it is importance to understand what each brings to the table for a manufacturer. Do you know the differences between enterprise manufacturing intelligence (EMI) and business intelligence (BI)? Are they interchangeable? Complementary?

  7. How To Manage An Underperforming Salesperson: VARs Weigh In
    3/5/2015

    Acclaimed business author Chip Heath did more than just present a pre-planned speech at the RSPA INSPIRE 2015 Conference. He engaged the 100+ retail IT channel executive attendees in real-world problem solving within the framework of his presentations, including a mini-workshop that featured resellers sharing their biggest dilemmas.

  8. VAR Tells How Wine + Technology Can Enhance The Customer Experience
    3/5/2015

    One of the topics of Business Solutions’ Retail IT VAR Of The Future Conference, May 12-13, at Bally’s Las Vegas, is how retail VARs can enhance the customer experience their merchant clients provide.

  9. Sorting Through The Tablet POS OS Debate
    3/5/2015

    In an interview with Business Solutions, John Giles, president of Future POS, offers his insights into tablet POS (point of sale) for hospitality and retail — specifically the issue of the choice of operating system and what that means in terms of the devices that will run it and the cost.

  10. ScanSource’s Dixon: Where Mobility Fits In Retail And Hospitality
    3/5/2015

    Greg Dixon, CTO and technology evangelist at ScanSource explains the role of mobility in retail and hospitality, device features that support mobile applications, and advice for your retail and hospitality IT customers that can help them with their decision to deploy mobile solutions.

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