Premium Content

  1. Voice Authentication: Customer Satisfaction Meets Increased ROI

    All your customer wanted was a simple, efficient interaction with your call center. But instead he finds himself jumping through hoops to prove he is who he says he is. By Jessica Foreman

  2. Shared Service Management Required In The Era Of “The Google Effect”

    Supporting departments within organizations have traditionally focused on managing and continually improving their own services. By Nancy Van Elsacker, president, TOPdesk USA

  3. Avoiding A Hatton Garden-Style Data Center Heist

    In April 2015, one of the world’s biggest jewelry heists occurred at the Hatton Garden Safe Deposit Company in London. Posing as workmen, criminals entered the building through a lift shaft and cut through a 50-cm thick concrete wall with an industrial power drill. Donald Meyer, Head of Product Marketing, Data Center at Check Point Software

  4. 8 Questions To Ask Before Choosing A Terminal

    New merchants looking to get set up with credit card processing tend to find the experience overwhelming. Aside from the toll of starting a new business, they now have to choose their processor and equipment. Specifically, when it comes to credit card terminals there are hundreds of options.  Merchants require guidance from their VARs and ISVs on which terminal is best suited to their business.

  5. The New Reality Of Prospecting

    During the course of my sales and sales coaching careers, I've seen traditional prospecting strategies — canvassing, networking, cold-calling, et cetera — become increasingly less effective. As a matter of fact, most salespeople do their best to avoid prospecting because they know, based on their experience, it does not produce the desired effect: more first meetings. By Gil Cargill, Sales Acceleration Coach

  6. How To Use Ransomware To Drive BDR Sales

    The concept of ransomware is not new — it has been a part of the cyber threat landscape for more than 20 years. But, what makes it important to today’s cyber-security conversation is the emergence of “crypto” ransomware, i.e. CryptoLocker, CryptoWall, Locky, TeslaCrypt, and more recently Cerber. By Neal Bradbury, Senior Director of Business Development, Intronis MSP Solutions by Barracuda

  7. 6 Ways To Drive Greater Return On Your Process Improvement Investment

    Improving processes isn’t just about creating new flowcharts and Word documents; it’s about improving the consistency and quality of execution, increasing efficiency, and facilitating innovation within your organization. These are the guidelines and workflows that, when managed effectively, can define and improve how your company operates from the C-Suite to the server room.

  8. Drive Sales With Third-Party Online Ordering For Restaurants

    Online ordering for restaurants is a trend that can’t be ignored. It’s growing faster than dine-in purchases, and it’s popular with the large millennial demographic. This makes working with third-party online ordering and restaurant aggregator sites a viable option.

  9. Kitchen Display System: A Necessary Ingredient For Restaurant Success

    Successful restaurant operators look for the best ingredients so they can serve great menu items. A restaurants’ potential for success, however, also depends on the right technology “ingredients” that make operations efficient and contribute to a healthy bottom line. A kitchen display system falls into that category because of the benefits it provides.

  10. The Importance Of POS-Agnostic, Data-Driven Decisions

    It’s no secret that consumers are becoming increasingly selective, gravitating more than ever toward stores and restaurants where they have the best customer experiences. Coupled with increasingly demanding customers is growing competition, creating an environment that compels merchants to exercise greater care when formulating business strategies.