Premium Content

  1. It’s Astonishing How Smart We Are, And How Stupid!
    4/12/2016

    On the one hand, that’s a terribly arrogant sounding headline, isn’t it?

  2. Arlin's Suggested Reading List
    4/12/2016

    These are the ten books I recommend as the foundation of a strong business library. While the Bible may seem like a strange first choice, I find that spending time in that book of wisdom each morning grounds me in truth and helps focus me on the things that matter. The other nine are important books that provide a broad base from which to build a strong business mindset.

  3. Missed Opportunities: POS And Processing
    4/12/2016

    POS and processing companies know that they are operating in a market that is overwhelming saturated with literally thousands of very basic, cost-driven service providers. It’s probably one of the most competitive industries anywhere, which is why having added value can make or break your success. In most cases, once you mention the words 'credit card processing' or 'POS', the objections from restaurants rain down as you are escorted out the door!  Why not start the conversation with an easier solution focused more on profits and growing the business?  Online ordering is your ticket to more closed business, and it's a hot topic with most players in the fast casual space. 

  4. Is Big Data The New Gold Standard For Call Centers?
    4/12/2016

    It seems Big Data and analytics are stealing headlines day after day. Although they have become quite the buzzwords as of late, call centers around the world are finding Big Data and analytics to be somewhat elusive. Why? Because when a company adopts a new service, it usually requires an initial definition of what success or efficiency means. This definition becomes the gold standard of baseline metrics. The one factor that seems to hold call centers back from leveraging this useful business tool is quite simply — change.

  5. Your Feet Are Too Small
    4/12/2016

    No, this isn't an article about buying or selling shoes. Rather, the reference I make in the title is to the size of your marketing footprint. In today's very crowded, very competitive sales arena, the team that has the biggest and best marketing footprint is, more often than not, the team that gets the majority of new leads.

  6. Customer Experience Grabs The Spotlight At European Retail Tech Shows
    4/11/2016

    If there was a prevailing trend discussed at the EuroCIS and RBTE retail tech trade shows this year, it was about making customer interaction easier. Everywhere you turned during the events, someone was talking about checkout solutions and business analytics that can help improve the customer experience.

  7. 4 Reasons Your IT Sales Team Is Losing Customers
    4/11/2016

    In B2B markets, personal relationships are critical. Companies invest significant time and resources into their sales teams which should use that effort to turn daily users into loyal advocates. After all, sales teams are a driving force when it comes to company growth, retention, and most importantly, keeping clients happy. Yet even the most powerful IT sales functions are often blindsided when a client decides to move on.

  8. Top 5 Trends In Enterprise Labeling
    4/7/2016

    Third annual survey polled over 600+ supply chain and IT professionals from organizations across all major industries in 32 different countries across the globe.

  9. What’s Important To Merchants?
    4/7/2016

    Today’s merchants are a bit more astute than previous generations. They better know what they want, when they want it, and it better work as advertised. In this exclusive interview, Patrick Ward, VP of Channel Sales at NAB Velocity, explains what it is merchants are really looking for, as well as how to deliver.

  10. 4 Habits Of Successful Managed Security Service Providers
    4/7/2016

    Appropriate and effective security mechanisms continue to be a challenge for organizations of all sizes, leading many to look to Managed Security Service Providers (MSSPs) for a solution. The growth in demand for consistent and measurable security solutions is straining the resources of many MSSPs, who have been hampered by a focus on product features instead of customer outcomes. Compounding this is the significant, and growing, shortage of qualified cyber-security professionals.