Premium Content

  1. IP Video: How To Keep Your Customer From Buying From A Big Box Store
    4/7/2014

    The first major difference is the quality of the equipment and the warranty behind it. When you buy a video surveillance solution from a systems integrator, you are generally purchasing professional-grade equipment that is designed to operate 24/7/365. The video systems sold in big box stores have a much shorter life expectancy because of lower-quality components. The chips, circuitry, hard drives, and other components within these products are not professional grade. Most often they carry a one-year warranty.

  2. How To Objectively Evaluate Potential RMM Automation Solutions
    4/7/2014

    94 “must ask” questions for choosing a complete RMM Automation solution that meets the specific needs of your Managed Services business.

  3. The MSP Automation Breakthrough
    4/7/2014

    How to automate more tasks, increase productivity, improve customer satisfaction, and reduce risks (with the same technician headcount).

  4. The Case For Managed Endpoint Security
    4/7/2014

    How to achieve breakthrough growth for your managed services business.

  5. MSPs Changing Roles: Managing Devices To Managing User Experience
    4/4/2014

    Alistair Forbes, general manager at GFI MAX, shares insights on how managed services providers (MSPs) can help their customers leverage cloud services while continuing to engage with those customers and solidifying their role as trusted business advisors.

  6. 4 Things You Have To Know About Encryption For Backup
    4/4/2014

    Encryption is becoming a more significant topic as many companies struggle to meet compliance requirements and keep their data secure. It is in demand more than you might expect, including for various website security functions and backups — which are another important area to consider using encryption on. To completely protect data and backup, you should consider encrypting both the data in motion and at rest. Here are a few facts about encryption that will help you understand the landscape.

  7. Video In Contact Centers: How WebRTC Can Help
    4/3/2014

    There isn’t much love lost between consumers and the average call center. Customers complain that they either listen to unending Muzak while waiting for live representatives, or they’re sent through a maze of unhelpful, automated prompts. Web-based customer service, either of the self-help or live chat variety, has offered a reprieve for consumers who want better service and companies that want greater efficiency without sacrificing customer experience. That option is about to get even more attractive as the Web real time communications (WebRTC) protocol gains ground.

  8. 9 Ways To Improve Your Sales: Convert More Traffic
    4/3/2014

    In the last installment, I talked about ways in which you can increase the amount of traffic that you and your team work with. Please recall that I define traffic as individuals who come to your website seeking information and/or a solution. Traffic can also be defined as people that attend your webinars, lunch-and-learns, tradeshow booths, et cetera. In other words, anyone and everyone who is even remotely qualified to do business with you are considered “traffic.”

  9. Opportunity In Disguise: Two Statements That Spell Disaster For Mobility ISVs
    4/2/2014

    Running a mobile supply chain solutions company requires continually watching for changes and opportunities. So far this year, during meetings with customers and prospects, two statements have been etched in my mind.

  10. Lessons Learned From The Latest Data Breaches
    4/2/2014

    The recent highly publicized data breaches at prominent retailers, smack in the midst of the holiday shopping season, teaches the lesson that building a cyber moat around the enterprise is not enough. The data itself needs to be secured, adding a potent layer of security that will defeat most attempts to monetize stolen data.