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  1. Next Gen Dine Incorporates APG, Datacap Solutions In Flexible POS System

    When the Juice Bar at LVAC, a health foods eatery in Las Vegas, needed a new POS system that refl ected its light and modern corporate image, it turned to POS software provider Next Gen Dine.

  2. How One Australian Company Built Efficiencies Around Their All-Star Team

    When Australian-based IT solution provider, PowerNET, decided to undergo a massive business transformation, they knew they needed to become more efficient. By implementing ConnectWise and best practices shared throughout their community, PowerNET gained visibility into their operations and a platform for growth.

  3. How Resellers Can Excel In Today’s Service-Driven Economy

    From cloud-based computing to Anything-as-a-Service (XaaS) and the Internet of Things (IoT), new technology trends are bringing new opportunities to the value chain. While product sales will surge, the services associated with these trends are where the most profit and potential lies for manufacturers and their channel partners.

  4. It’s Time For IT Resellers To Get Their Heads In The Clouds

    The cloud as a computing concept is relatively new, though it has its roots in central database management, which has been around since “The Ed Sullivan Show” and “Leave it to Beaver” were must-see TV.

  5. 3 Questions To Help Customer Relationships Thrive

    In the world of managed IT services, it never really seems to slow down. And when you’re constantly running at full speed, it’s easy to overlook certain risks and challenges that can put your success at risk. The good news is that these pitfalls both start and end with you — meaning you can avoid them if you know what to look for.

  6. Don’t Leave Data Security To Chance — When Cloud-Based BDR Can Save The Day

    The MSPAlliance predicts, this year, security will be one of the top concerns for both technical and non-technical users. This is no surprise considering that high-profile data breaches at Target, Home Depot, Lowes, and other retailers are making consumers increasingly aware of how vulnerable they can be to cyberattacks.

  7. EMV Migration: Why Experience Matters

    With just more than a year until the U.S. reaches the Fraud Liability Shift deadline, the time is right for the U.S. to join more than 80 other nations in adopting the more secure EMV card. In fact, in its report on global card fraud, The Nilson Report noted that the U.S. is the only region where counterfeit fraud continues to grow consistently, accounting for 47.3% of global losses in 2012, while generating only 23.5% of the total transactions volume.

  8. An MSP Lists The Top 4 Features Of An RMM Solution

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  9. 6 Steps To Conquering The “Channel Evolution Challenge”

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  10. How To Apply The Principles Of Effective Metrics

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

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