Premium Content

  1. Top Disaster Recovery Strategies For Healthcare Organizations

    An insufficient disaster recovery plan is much like a lack of blood flow to the brain. If a disaster strikes, the damage to your organization can be difficult, if not impossible to overcome. Consider the cost you might incur if lightning struck and took down your primary business server. Would your patients’ medical records and other healthcare-related data be recoverable? How long would it take for your organization to be back up and running?

  2. Methods To Secure Payments In Terminals And Mobile

    Many called 2014 the Year of the Breach, but 2015 and 2016 have taken a run at that title with multiple multi-million-record breaches of its own. How can huge data breaches still be happening? Solutions that provide increased protection for cardholder data while maintaining the highest levels of performance — up to millions of transactions per day — were defined and developed after the highly publicized breaches in 2009. The Payment Card Industry (PCI) released solution requirements for point-to-point encryption to assist merchants in protecting cardholder data and reducing the scope of their environment for PCI DSS assessments. However, these approaches still seem to be a concept rather than common practice.

  3. Increased Revenue For Integrators: 6 Trends To Watch

    Working hand-in-hand with integration partners is the key to this business in many ways. Integrators have the advantage of knowing exactly what an end user needs, and are engaged with end users from day one when they are fostering a new relationship as partners. Not only that, integrators have the added advantage of knowing exactly what a manufacturer can do to address the needs of the end user — which is critical in planning, designing, and implementing a security solution that performs under pressure.

  4. It’s Astonishing How Smart We Are, And How Stupid!

    On the one hand, that’s a terribly arrogant sounding headline, isn’t it?

  5. Arlin's Suggested Reading List

    These are the ten books I recommend as the foundation of a strong business library. While the Bible may seem like a strange first choice, I find that spending time in that book of wisdom each morning grounds me in truth and helps focus me on the things that matter. The other nine are important books that provide a broad base from which to build a strong business mindset.

  6. Missed Opportunities: POS And Processing

    POS and processing companies know that they are operating in a market that is overwhelming saturated with literally thousands of very basic, cost-driven service providers. It’s probably one of the most competitive industries anywhere, which is why having added value can make or break your success. In most cases, once you mention the words 'credit card processing' or 'POS', the objections from restaurants rain down as you are escorted out the door!  Why not start the conversation with an easier solution focused more on profits and growing the business?  Online ordering is your ticket to more closed business, and it's a hot topic with most players in the fast casual space. 

  7. Is Big Data The New Gold Standard For Call Centers?

    It seems Big Data and analytics are stealing headlines day after day. Although they have become quite the buzzwords as of late, call centers around the world are finding Big Data and analytics to be somewhat elusive. Why? Because when a company adopts a new service, it usually requires an initial definition of what success or efficiency means. This definition becomes the gold standard of baseline metrics. The one factor that seems to hold call centers back from leveraging this useful business tool is quite simply — change.

  8. Your Feet Are Too Small

    No, this isn't an article about buying or selling shoes. Rather, the reference I make in the title is to the size of your marketing footprint. In today's very crowded, very competitive sales arena, the team that has the biggest and best marketing footprint is, more often than not, the team that gets the majority of new leads.

  9. Customer Experience Grabs The Spotlight At European Retail Tech Shows

    If there was a prevailing trend discussed at the EuroCIS and RBTE retail tech trade shows this year, it was about making customer interaction easier. Everywhere you turned during the events, someone was talking about checkout solutions and business analytics that can help improve the customer experience.

  10. 4 Reasons Your IT Sales Team Is Losing Customers

    In B2B markets, personal relationships are critical. Companies invest significant time and resources into their sales teams which should use that effort to turn daily users into loyal advocates. After all, sales teams are a driving force when it comes to company growth, retention, and most importantly, keeping clients happy. Yet even the most powerful IT sales functions are often blindsided when a client decides to move on.