Premium Content

  1. What’s Apple Up To In Payments?
    7/2/2014

    The POS (point of sale) and payments communities were hoping that Apple would provide some visibility into its strategy for mobile payments at its annual Worldwide Developers Conference (WWDC) held in early June in San Francisco.  However, Tim Cook’s and Craig Federighi’s keynotes made no direct mention to how Apple would pursue “payments” —  not even a reference to NFC technology.

  2. How Automated Scanning Can Improve The Customer Experience In High Volume Retailing
    6/30/2014

    If you are a fan of almost any sports team you have experienced periods where “your” team performed below expectations. Despite state-of-the-art training, new facilities, the best coaching, recruitment of top level talent, even new uniforms, the team makes rookie mistakes, doesn’t work together, and loses games they should be winning. In almost every case you can expect the coach to respond by saying something along the theme of, “We need to get back to fundamentals and do the little things that made us successful in the past.”

  3. Securing Stored Cardholder Data — Another Layer To The EMV Puzzle
    6/30/2014

    While recent data breaches in the U.S. have put the spotlight on EMV transactions and the how the U.S. is behind the rest of the world in payments security, there is a “second tier” of security that can be taken on top of implementing EMV. EMV is a viable and necessary weapon in the battle to protect consumers’ data — but there are other layers of security that can further protect consumers’ card information that should serve to mitigate the fallout from future breaches.

  4. 4 Ways To Keep Your Customers Safe From A Cyber Attack
    6/30/2014

    The threat landscape has seldom been more risky for small businesses than it is today. Cyber criminals have figured out that most small businesses are holding extremely valuable customer and financial data. They also know that most small businesses are less well equipped to deal with attacks than larger enterprises.

  5. 5 Keys To Increasing MSP Sales Part 1: Don’t Sell Technology
    6/30/2014

    By Gary Pica, President and Founder of TruMethods LLC

    Recurring revenue is the Holy Grail for managed services providers. Unfortunately it is the area of the business that most MSP’s struggle with. They either can’t sell enough new clients or they don’t attract the right types of clients or they can’t command the right price. I have devoted the last 20 years of my life to understanding, mastering, and teaching others the keys to growing recurring revenue.

  6. Connecting Customer Relationships And Loyalty Programs
    6/27/2014

    Although statistics vary, one fact is clear: It costs at least six times more to acquire a new customer than it does to keep an existing customer. Fortunately, loyalty programs that link to a robust retail point of sale system are continuing to boost customer retention efforts. Banks, airlines, technology firms, manufacturers, and retailers use loyalty programs to not only attract new customers, but to retain the support of customers who have previously made a purchase with them. When it comes to retaining loyal customers, experts consider these programs a must.

  7. How Resellers Can Become The Trusted Advisors On Security Issues
    6/27/2014

    Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.

  8. The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
    6/27/2014

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

  9. The 3 Biggest Mistakes New MSPs Make
    6/27/2014

    When Business Solutions interviewed Len DiCostanzo, senior vice president of community and business development for Autotask, for the article “Making The Case For Managed Services,” he also listed the three biggest mistakes new managed services providers (MSPs) make.

  10. Creating Fully Accessible Web Content: The Industrial Approach
    6/26/2014

    How are your clients — or you — dealing with the challenge of accessibility? Chances are, you are doing a fine job in terms of accessible facilities and architecture, perhaps with your internal hiring policies and maybe even with your website. It’s a lot less certain whether you and your clients are doing as good — and legally compliant — a job around the content on your websites.

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