Premium Content

  1. Legally Speaking: Autorenewal — Are The Days Numbered?
    4/1/2015

    I just concluded a matter which may indicate a trend that will change the nature of the industry. Most maintenance, support, processing, and lease agreements contain automatic renewal clauses.

  2. Video: Wyche Tells ScanSource Partners Teams Stay Together With The Right Teammates
    3/31/2015

    Sam Wyche was the keynote speaker at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18 in Greenville, SC. Wyche, former head coach of the NFL’s Cincinnati Bengals (1984-91) and Tampa Bay Buccaneers (1992-95).

  3. How To Quickly Integrate A New Salesperson Into Your IT Company, Part 1
    3/30/2015

    I was asked by one of our peer group members to provide some advice as it related to the hiring and onboarding of a new salesperson. The potential hire did not have an IT industry background.  So my advice to him was twofold, focusing around how to get the non-IT person up to speed and how to quickly integrate the new hire into their company.

  4. How To Quickly Integrate A New Salesperson Into Your IT Company, Part 2
    3/30/2015

    In the first part of this series, I shared some strategies around onboarding a salesperson into a new industry.  This article will focus on the second question of how to immerse a new hire in your company culture and expectations.

  5. 3 Misconceptions And Challenges In The Cloud-Based Phone Marketplace
    3/30/2015

    Channels are deeply complex and constantly changing, and in my experience I’ve found that there are several misconceptions and challenges in the marketplace. Market saturation, cost cutting measures, and automation are currently among the key threats to the channel, particularly in the cloud-based phone marketplace. 

  6. How IT Solutions Providers Can Strategically Plan A Benefits Package
    3/30/2015

    All IT companies are facing a shortage of qualified workers, and this is especially true for SMB owners.  It seems as though the “big boys” have the competitive edge when it comes to compensation packages, perks, and benefits. In addition, the changes brought about via the Affordable Care Act have frustrated many employers, forcing them to reevaluate their benefit packages by dropping some benefits, adding additional benefits, or modifying the plans themselves.

  7. How To Avoid The Multi-Portal Cloud Services Pitfall
    3/30/2015

    While it’s often necessary for IT solution providers to take small steps when adding cloud services to their line card, thoughtful planning around cloud management goes a long way to protecting future profitability

  8. 4 Things Every MSP And VAR Should Do On World Backup Day
    3/27/2015

    World Backup Day is upon us. On Tuesday, March 31, folks around the world pause (or at least we imagine them doing so!) to reflect on the importance of backup and recovery and what it means to their business. Are you looking to celebrate? If you haven’t in the past and don’t know how, no need to panic. Here’s a list of four things that every MSP (managed services provider) and VAR should do to commemorate World Backup Day. By doing so, you also set a great example for the SMBs you serve.

  9. 4 Signs It’s Time For A New RMM
    3/26/2015

    Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.

  10. Super Taco Super-Sizes Sales And Customer Engagement With Kiosk Solution
    3/26/2015

    Established in 1991, Super Taco Mexican Restaurants serves authentic, home-style Mexican food that has been recognized by local media as “the best in town.” In addition to preparing food from unique recipes and using only the freshest ingredients, the operator prides itself on valuing its customers and providing the highest caliber of services to patrons of its four locations in the Sacramento, California area.

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