Premium Content

  1. How One Coffee Shop Turned Gift Cards Into A Booming Loyalty Program
    3/31/2014

    Established in 2004, Durango Joe’s Coffee remains true to their mission, known as much for their “legendary” customer service as for their coffee. Led by founders Joe Lloyd and his wife LeAnna, the Durango, CO-based business has eight locations in Colorado and New Mexico. There is no shortage of coffee shops in the small Southwestern Colorado town of Durango, and Lloyd knew he had to do something different to edge out his competitors.

  2. The Social, Mobile, Loyal Consumer
    3/31/2014

    According to the Pew Internet and American Life Project, 61 percent of American adults own smart phones. Ownership is particularly high among 20 and 30 year olds (although a majority of Americans 44 to 54 years old have smartphones) as well as in households with relatively high levels of income and educational attainment.

  3. Small Businesses Hold The Key To Mobile Payment Adoption
    3/31/2014

    Smart phones are the biggest opportunity on Main Street because they are emblematic of a new era. Just as the cash era became the card era, the card era is evolving to the smart device era. Consumers are beginning to use devices for making payments in place of cash or cards.

  4. Bridging The Last Mile For Mobile Payments
    3/31/2014

    Mobile payments(1) show great promise, but nearly a decade after being introduced, consumers have displayed very little adoption and merchants have realized little profitability. According to mobile research and advisory firm Yankee Group, nearly 70 percent of consumers are interested in adopting mobile payments, but less than 14 percent have actually completed a mobile transaction in the past six months.

  5. Infographic: Payment Processing Ratings: Where Do You Want To Grow?
    3/31/2014

    This inforgraphic from Mercury takes a look at different payment processing ratings including customer satisfaction ratings and customer support ratings.

  6. PAR PixelPoint V12 - Tablet POS Overview
    3/31/2014

    For more than 30 years, PAR has developed hospitality solutions; restaurant point of sale, hotel management software, spa, retail POS and cruise ship point of sale.  We are committed to delivering innovative solutions that optimize the guest experience.   PAR's EverServ PixelPoint point of sale software is fully integrates, scalable software, back-office, and enterprise system.  Reliable, flexible and easy to use, PixelPoint will help you improve all aspects of customer satisfaction and service efficiency.

  7. 10 Ways Mobile POS Impacts Restaurant Revenue and Customer Experience
    3/28/2014

    Restaurants have led the way in adopting mobile tablet-based point of sale (POS) systems. Twenty eight percent of restaurants have gone mobile, and of those that have not made the switch, nearly 70 percent are making mobile their top priority. Restaurant owners understand mobile POS systems have tangible impacts on restaurant revenue and intangible, positive impacts on the customer experience. When owners are intimately familiar with restaurant profit margins being in the 3 to 4 percent —  and the intangibles are what  make or break a restaurant — it's no surprise experienced restaurateurs have a keen sense for anything that can positively impact revenue and customer experience. A mobile POS delivers both.

  8. To Win Big, The Sales Goals, Objectives Must Align With The Business
    3/27/2014

    When it comes to compensating the sales team, MSPs and solutions providers can take any number of approaches. There is no “universal standard” for setting quotas or defining how compensation and incentives are awarded. However, one of the most common mistakes that MSPs and solutions providers make when establishing compensation programs, is the failure to link the sales goals and objectives to what the business is working toward.

  9. Advising Your Cloud Customer: Public, Private, Or Hybrid
    3/27/2014

    Let’s face it, do your customers really know what the cloud is, let alone whether it’s public, private, or hybrid?

  10. Ways Mobile Cash Drawer Solutions — And The VARs Who Sell Them — Can Enhance Security
    3/25/2014

    Mobility and thin client applications are finding their way into the retail environment. APG’s Ethernet and Bluetooth interfaces promote these environments by allowing the drawer to be located in any convenient location with easy access from the mobile devices. These solutions present new opportunities to improve the purchasing experience by discretely relocating the cash drawer from the check-out line to the actual point of purchase.