Premium Content

  1. Comprehending The True Opportunities In Engineering Applications Software
    3/26/2015

    The technical applications software market* — those covering industries such as architecture, utilities, and manufacturing utilizing software such as PLM (product lifecycle management), CAD/CAM (computer-aided design/computer-aided manufacturing) and GIS (geographical information system) for engineering design — is highly detailed.  Utilizing this software in a business environment means careful selection of the most useful of this software — and with a minimum of overlap.

  2. ScanSource Partner Conference: The Opportunity EMV Presents To VARs
    3/25/2015

    John Harrison, VP of sales, ScanSource POS & Barcode, U.S./Canada, tells attendees at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18 in Greenville, SC, “EMV is the single biggest opportunity in the point of sale space today.”

  3. Video: How ScanSource Has Evolved Over The Company’s History
    3/25/2015

    At the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18 in Greenville, SC, Paul Constantine, president of ScanSource POS & Barcode, U.S./Canada, explains how ScanSource has evolved over the years. Constantine shows three logos and brand statements the company has used at different times, and points out at each time in the company’s history, good tech support, inventory, and sales people have been vital.

  4. Stuck On Your IT Services Business Strategic Plan? How A Coach Can Help Jump Start Progress
    3/24/2015

    I heard Verne Harnish speak at a conference a few years ago.  He said many great things but the most impactful (to me at least) observation he shared was around coaching.  He shared how Tiger Woods, who at this point was at the pinnacle of his career, was impacted by a coach.

  5. IT Solutions Providers: Which Lake Are You In?
    3/24/2015

    When I was in college, I spent my summers working at a YMCA camp. I was responsible to keep all the trails, playing fields, and general areas mowed. I also did some general maintenance stuff around the camp as well. Occasionally, I would get to do some work down by the lake. It was here that I would witness hundreds of kids get in a canoe, many of them for the first time.

  6. 5 Steps To Building Profitable Customer Relationships
    3/24/2015

    If relationships were effortless, they wouldn’t be the stuff that countless films, songs, and self-help books are made of. Customer relationships are no exception. And knowing how to cultivate and manage those relationships is essential to growing your profitability.

  7. 7 Things To Know When Launching An IT Services Practice
    3/24/2015

    In the IT business today if all you do is sell product, you’re at a severe disadvantage. Customers would rather do business with a trusted advisor that can tailor IT services to their needs and help with strategic business decisions, not just a product supplier.

  8. 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  9. 10 Ways To Protect POS From Malware
    3/23/2015

    While point of sale (POS) threats have existed for years, 2014 has set a dubious record, as criminals placed the POS system in the spotlight with a number of well publicized attacks. Their severity proves that the risk of becoming the next cyberattack victim has soared. Why should they attack your clients?

  10. The IT Services Provider Is Critical To SMB Success
    3/23/2015

    It’s a pretty bold claim, but true. Small-business success is at the core of economic growth. If they fail, we all do — the entire channel.

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