Industry Insights
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Built To Sell - Make Your Company Worth Buying
5/10/2018
Even if you have no plans to sell your business, learn about the steps every business should have in place so you’re ready to go when you reach that point.
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How MSPs Benefit From Effective Public Speaking
5/1/2018
The thought of public speaking panics most people, due in large part due unfounded fears of bombing in front of large crowds. The reality is public speaking can be a very effective tool without being a chore or nightmare type task. Leveraging this tool doesn’t mean you must immediately jump into the deep end of a packed auditorium but, with proper preparation and a targeted audience, an impassioned presentation can bolster your reputation and grow your business organically by word of mouth.
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The Dangers Of Warning Your Clients About Price Increases
4/23/2018
Price increases: We all hate them but they’re a fact of life. We cringe when we notify clients about them because it’s never a comfortable situation. In fact, price increases always carry some risk so we have to be wise when we execute them. It’s critical when communicating price changes to do so with the end in mind. Let’s look at three dangers of warning your clients about price increases and what to do about them.
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The Benefits of Warning Your Clients About Price Increases
4/17/2018
It’s that time of year again; reviewing contracts and sweating over the fact of having to notify clients about pricing changes. Why do we get so concerned? Other industries have no issues with raising prices — think of the increases we have come to know on a yearly basis including electric, cable, water, and property taxes to name just a few. However, our increases usually come with improvement of our services yet we still worry about customer’s reactions. Luckily, I have some good news: It’s time to stop worrying because there are more benefits than downsides of warning our clients about price increases.
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How To Add Security To Your Offering
5/19/2017
One of the most dynamic components of our services offerings is security. Not only is it ever-changing, but there are countless variations and forms of protection we need to be aware of and be providing to our clients. When you then consider the number of software manufacturers in that security space, it can become overwhelming and confusing as to how to approach security for your clients.
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10 Reasons Why The Managed Services Market Is Flourishing
3/23/2017
In recent years, the managed services market has exploded to unprecedented proportions. Thanks to a changing security climate and increased focus on convenience and scalability, more people are using managed services today than ever before. Following are the top 10 reasons for this trend.
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4 Data Trends That Will Keep BDR Top Of Mind For Customers
1/23/2017
Data loss or theft is a fact of life for organizations of all sizes. We’ve come to expect hardware failure or human error and criminals targeting smaller organizations that spend less of IT security and disaster recovery. But recently, foreign hackers and criminals have upped the game, conducting serious cyber-attacks and wreaking havoc on organizations and governments. By Matthew Held, CEO and Co-Founder, Manawa Networks and ASCII Group Member Since 2015
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Membership Has Its Privileges
1/3/2017
Lynn Souza, President and CEO of Connect Computer, has been an ASCII member for six years. Ask her why and she’ll tell you it’s because ASCII is a caring group that wants to help the industry. Furthermore, ASCII members helping each other ultimately results in individuals learning to help themselves. How is this possible? Souza answered this question and more when she took time to speak with me at the ASCII Success Summit held in October in Providence, RI.
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Leadership Is Recognizing You Serve The People You Lead
12/20/2016
Alan Weinberger founded The ASCII Group, a community of technical companies that install IT networks and full IT solutions in the business, government, and educational verticals, in 1984. At the time, there were 40 members, but ASCII now claims members in every U.S. state and throughout Canada. You no doubt already know the story of ASCII’s rise to nearly 1,500 members over the past 32 years. What you may not know, as Paul Harvey would say, is the rest of the story.
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The Most Important KPIs For MSPs
12/16/2016
When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well...