Premium Content

  1. Video: SATO CLNX Series Printers

    The new CLNX Series printers offer a vast array of standard features that are unequaled by its competition. Printer setups, operation and maintenance are supremely easy and intuitive.

  2. 3 Trends For 2016: How To Equip Your Field Service IT Clients For The Future

    For businesses deploying workers in the field — regardless of their size — operational process disruptions and disconnects that negatively impact revenue, costs, and customer satisfaction remain key targets for increasing efficiency and productivity through new technologies.

  3. Customer Retention Reimagined

    It is easier and far more profitable to retain an existing customer versus trying to convert a new one. Yet the majority of customer related digital marketing dollars are spent on conversion (i.e. sales). Ad-based search revenues have long been the foundation of Googles $450+ billion market cap and Facebook’s mobile ad revenues represent nearly three quarters of total sales and over 90 percent of revenue growth. Whether it’s Trip Advisor, Yelp or Twitter, the underlying business model combines advertising spending from businesses trying to convert prospects with a useful consumer function.  

  4. 4 Things That Have Changed Since The Oct. 1 EMV Liability Shift

    EMV (Europay, Mastercard and Visa), a global standard for chip card technology, has been at the heart of payments news over the past few months. The October 1 liability shift date signified that merchants nationwide will assume liability for fraud if they lack point-of-sale tools that can accept the new chip cards. While there is still a long way to go before EMV becomes America’s new normal, the process of merchant conversion is well under way. Consumers and merchants alike are adapting to the EMV learning curve as the rollout continues.

  5. 4 Essentials For MSPs To Deliver True DR-As-A-Service

    The fear of how an unexpected event may impact employee productivity, customer responsiveness, and revenue generation has many enterprises — small and large — looking for simple, cost effective solutions to protect their data in the event of a disaster. In any industry where downtime means the loss of money, disaster recovery (DR) is a critical need.

  6. 3 Video Trends Integrators Need To Watch In 2016

    Whether you are a small business owner or a security professional working for a large corporation, your options for leveraging video surveillance solutions will increase in many ways in 2016, but in some others, it will actually decrease. Hopefully you will fall into both categories as each one will provide measureable return on investment, while moving video surveillance from a reactive technology into one that proactively mitigates risks as they unfold. 

  7. Access Control Trends For 2016

    The industry is abuzz with talk about access control and what’s next. Yet most discussions leave you wondering what does the future really hold for the access control industry? Here’s a list of some the top trends in access control for 2016.  

  8. 9 Ways The CEO Screws Up Sales

    In many of the consulting engagements that I’ve had over the past 39 years, the real sales productivity obstacle is the CEO. Now, I don’t pretend for a minute to say that CEOs and/or business owners are deliberately sabotaging themselves. But, nonetheless, their actions contribute to persistent underperformance of the salesforce.

  9. Microsoft’s EOL Plans And New OS Spell Big Opportunity For Channel Partners

    Microsoft pulled the plug on Windows Server 2003 support in July, which means the vendor is no longer issuing updates and patches for the product. Several weeks back they started the “free upgrade” to Windows 10. From a solutions provider perspective, these moves help create a host of migration and upgrade opportunities for the channel.

  10. 8 Field Service Trends To Look Out For In 2016

    In 2015, field service saw the expansion of the Internet of Things (IoT) and the boom of Big Data. The growth of new companies and technologies have made it easier for service businesses to offer customers strong service programs and deliver more uptime for equipment end users.