Premium Content

  1. Growing MSP Increases Efficiency And Improves Operations With RMM Solution
    9/15/2014

    GCI has experienced consistent growth even in a challenging economy. This successful growth has been attained by focusing its managed services practice on helping organizations optimize IT operations to make the most of their IT spend.

  2. MSP Reboots RMM Automation With New Solution
    9/15/2014

    My IT is a top-tier managed services provider (MSP) that takes pride in meeting the IT needs of small to midsized businesses (SMBs) and enter- prises throughout the Gulf South area. Based in Metairie, La. and founded in 2000, its clients come from a broad range of industries including auto- motive, healthcare, construction, legal, accounting and manufacturing.

  3. MSP Builds A Winning Business With RMM And MSP Service Automation Platform
    9/15/2014

    Coming off one of its biggest years ever, ProBleu, Inc. is a managed services provider (MSP) on a mission to meet the needs of small to mid- size businesses (SMBs) in the Bloomington, Indiana. region. The roughly ten-person company is a hometown success story: the MSP generates 85 per cent of its revenue from customers located within 30 miles of its Bloomington headquarters. With more than 150 active clients across the region – from churches and dental practices, to car dealerships, law offices and manufacturers – the ProBleu team runs a busy and thriving practice.

  4. The Impact Of Apple Pay On The Retail IT Channel And POS Resellers
    9/12/2014

    By now, everyone in the reseller community should be aware of Apple Pay, Apple’s new mobile payment system. With Apple Pay, the actual credit and debit card numbers are not stored on the device nor on Apple servers. Instead, device account numbers, a new NFC (near field communication) antenna design, touch ID, a dedicated chip called the Secure Element, and dynamic security codes are utilized to keep transactions secure and protect account information.  Apple has also assembled a line-up of the major payment networks, gateway providers, and high profile retailers to support Apple Pay out of the gate. Apple is hoping that its scale and reputation will be the catalyst to reenergize mobile payment adoption, which to date has been quite disappointing.

  5. Retail VARs Face Big Questions — But Find Bigger Value — Switching To As-A-Service
    9/11/2014

    The transition to the as-a-Service business model is gaining momentum with IT solutions providers working in the retail vertical. The evolution of a break-fix businesses into one based on recurring revenue, however, requires overcoming challenges and looking for opportunities, some specific to this vertical market.

  6. SMB Cyber Security Stress Test Helps Assess Risks
    9/11/2014

    F-Secure has devised tool that can help SMBs assess their cyber security risk: The SMB Cyber Security Stress Test. 

  7. Top 5 Tips For Developing A Customer Satisfaction Survey
    9/10/2014

     “How satisfied are you with the service you received?" It’s an age old question companies ask their customers year after year. But, as a consumer, does it really mean anything to you? More importantly, does it make you feel like the company actually cares about you?

  8. How To Sell Against Consumer-Grade Technologies
    9/10/2014

    There’s no such thing as a free lunch, and the same goes for technology. You get what you pay for.

  9. 5 Reasons To Augment Video Surveillance With User Activity Monitoring
    9/10/2014

    In the last decade, companies have invested heavily in video surveillance solutions as a way to prevent unauthorized personnel from entering secure areas. While this approach has proven effective in the physical realm, it has done almost nothing to secure private property in the digital realm. Indeed, when the most valuable property of all isn’t the server room, but rather the server’s data, companies must find a way to augment their physical surveillance … before it’s too late.

  10. How To Defend Against Security Breaches In Healthcare
    9/10/2014

    As electronic health records and other forms of healthcare data become more prominent, data security for healthcare organizations grows more and more important.

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