Supply Chain Executive Commentary

  1. Team Building At Its Sticky Best
    10/20/2014

    We talk a lot about building a team.  There are plenty of fun, engaging group activities you can use to build your team. The Marshmallow Challenge is one of the best. This TED activity is simple. 

  2. Why Still Do That By Hand? 3 SMB Processes To Automate
    10/20/2014

    As a business grows, you should leave Excel spreadsheets and pen and paper tracking behind. Continuing to use an outdated, manual process to manage a growing business will cost more money in the long run than investing in an automated process. Here are three processes your SMB customers will find benefits in automating.

  3. How To Future-Proof A Business: Discovering The Internet Of Things
    10/20/2014

    In this scientific era, each and every vertical in business is focusing towards the Internet of Things (IoT) to optimize its business strategies by facilitating easiness and comfort. Globalization and advancements in the fields of machine communication with wireless information technology has driven companies to focus more on the Internet for effectively managing their businesses and potential marketing for their products.

  4. Four Keys To Managing Customer Relationships
    10/17/2014

    By 2020, customer experience will overtake price and product as the key brand differentiator. You could be offering the best product or service on the market, but if you don’t treat your customers properly before, during, and after a sale, you will never be able to build a mutually-beneficial partnership that keeps them coming back. Undoubtedly, loyal customers are your most valuable business asset.

  5. 5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
    10/16/2014

    My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.

  6. 3 Key Trends In Mobile Enterprise Technology
    10/10/2014

    To remain competitive in the fast-moving mobile enterprise market, VARs, ISVs, distributors and other channel partners who resell and support IT solutions for business need to stay ahead of the curve on how mobile business and applications are evolving.  Following are three emerging trends that will likely affect how mobility-based businesses and government agencies evaluate, purchase, and deploy mobile systems and components.

  7. The Best Way To Grow Your Business
    10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  8. The Needle Is In The Haystack … Find It!
    10/7/2014

    I think the headline of this article accurately reflects the hope of most prospecting efforts. Regardless of what you and your team sell, if you’re engaged in prospecting as it has been taught for decades, then you are directing your team to find the proverbial needle in a haystack.

  9. Your Small Business Is Compliant, Right? Probably Not.
    10/6/2014

    I can hear you saying, “Why yes, of course it is!  We’ve crossed all our T’s, dotted all our I’s, paid a lot of money to get it right, WE’VE GOT THIS!”  And I’m sure you do...when it comes to the IRS, OSHA, and whatever other agency we can think of with regard to your operational structure.  But what about your HR processes?  Can you honestly say you’ve got this?  I’m betting you can’t. 

  10. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2)
    10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

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