Supply Chain Executive Commentary

  1. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  2. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  3. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

  4. Why To Use The “New Math Of Sales Excellence”
    2/6/2015

    The purpose of this report is to explain why the typical sales organization that believes that sales is a numbers game is correct, but not accurate.  I know my words may be a little confusing, but bear with me for just a moment.  As always, sales is a numbers/activity game, but the numbers have changed.

  5. The Top 5 Traits To Look For In A Sales Rep For Your IT Solutions Provider
    2/5/2015

    Love ‘em or hate ‘em. Sales reps run the gamut between all-star and dead weight. What should you look for before you pull the trigger and hire one?

  6. Left In The Lurch: Survey Shows Lack Of Vendor Support Dampens Partners’ Enthusiasm For Emerging Tech
    2/2/2015

    Despite a steady drumbeat of industry optimism over emerging tech such as Big Data, software-defined networking and the Internet of Things, solutions providers take a generally dim view of opportunities in the most hyped technologies.

  7. Using Opportunities In Your PSA To Track Leads
    1/27/2015

    The most common business issue we hear in serving our HTG peer group members is far and away: “How do we generate more business?” The marketing and sales functions are viewed as a necessary evil to people who get more excited designing, building, and fixing technology solutions. We all know the lifeblood of a business is generating new opportunities from prospects as well as our existing clients. It is critical to the success of the business.

  8. 6 Rugged Mobile Device Features Field Service Technicians Are Asking For
    1/26/2015

    Service work out in the field can be rough. Equip technicians with mobile devices tough enough to get the job done without interruption.

  9. 5 Must-Have Mobile Computing Features For Manufacturing And Warehousing
    1/22/2015

    Mobility provides a number of advantages for manufacturing and warehousing applications, including everything from reduced manual errors to increased employee productivity to faster time to market. As warehouse and factory operators are increasingly realizing these benefits, they are turning to mobile solutions in growing numbers.

  10. How To Monetize IoT: Build Great App Experiences
    1/22/2015

    Like many phenomena, the Internet of Things (IoT) is sweeping across the planet like a polar vortex, leaving businesses scurrying to prepare. The buzz is not so much about the here and now, but in the boundless potential it represents — and how to best tap it. So how do you prepare for a concept?

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