1. Leadership Is Recognizing You Serve The People You Lead

    Alan Weinberger founded The ASCII Group, a community of technical companies that install IT networks and full IT solutions in the business, government, and educational verticals, in 1984. At the time, there were 40 members, but ASCII now claims members in every U.S. state and throughout Canada. You no doubt already know the story of ASCII’s rise to nearly 1,500 members over the past 32 years. What you may not know, as Paul Harvey would say, is the rest of the story.

  2. Warning: Headache-Inducing Hiring Advice Ahead

    When an article is headlined 5 Interview Questions Every Recruiter Should Ask, it’s pretty much a guarantee I’m setting aside the next several minutes to read it. But before you click on this link to read the article I’m referencing, I implore you to not ask these five questions. Do not accept this article as a best practice — unless you want candidates to recreate the scene in the photo that accompanied the article. The candidate looks like she’s thinking, “Are you people kidding me?”

  3. The Process Bulldog

    The Process Bulldog is a lynchpin role at the heart of a healthy process culture. This role is the connection layer of your process governance structure —linking the vision of the leadership team with the creativity of the process owners and participants, the people who are involved in process challenges every day. Every organization needs one.

  4. Employee Training: The Best Investment Your Company Can Make

    Everyone knows more knowledgeable, engaged employees should translate into more success. So why don’t more companies invest in their people? I’ve asked myself that question for years.

  5. Strategies Bosses Use To Avoid Apologizing

    Where in the world is the school where managers study apology avoidance. It always surprises me when perpetrator-like managers have already built an impressive array of personal apology avoidance habits and language. They don’t get this from their mothers, I know that. I also know those who ignore their mom’s advice deserve what they get.

  6. VAR’s Customer Service Secret: “You Can’t Train Nice”

    A common mistake made by business managers, including solutions providers, is hiring a tech based solely on the candidate’s résumé. This is probably why you’ve crossed paths with so many high-skilled technicians who offend customers with their gruff demeanor.

  7. Finding A Better Way

    You’re an IT Pro and your client is a small to medium-sized business, or a large corporation, or a government installation, or a retail conglomerate, or a call center, or a restaurant chain, or a university, or a hospital. Your clients are anywhere there is a computer on someone’s desk: at a POS station or in a digital sign. You get the idea — your responsibilities, “your” computers, are everywhere and do everything.

  8. Best Practices For Hiring Technical Talent

    Advancing technologies, increasing service requirements, and a high demand for engineering talent are making it harder for managed services providers (MSPs) and IT solutions providers to fill open positions within their organizations. Regardless of how you go about hiring and attracting the right talent, MSPs and IT solutions providers should put a formal vetting process in place and ensure you are among the “best places” to work.

  9. IT Solutions Providers Techs: To Certify Or Not To Certify? That Is The Question.

    The decision to obtain IT certification can be a controversial topic, begging the question “Why even become certified?” A blog post from Global Knowledge says, the better question is, “Can I afford not to be certified?”

  10. Talent Retention Challenge Will Be An Emerging Channel Threat In 2016

    As technology becomes increasingly complex, there will be stiffer competition to attract and retain skilled cybersecurity and IT talent in the workplace. Channelnomics has identified talent retention as one of the top emerging threats for 2016, with cybercrime as a key driver.