Downloads

  1. Systems Integrator’s Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream
    9/15/2014

    As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.

  2. Systems Integrator Designs User-Friendly Smart Printing Solution
    9/15/2014

    Barcoding, Inc.’s client, a supply chain and logistics solutions provider, had to implement a bar code scanning system for a customer operating a return center. This customer wanted a system that would allow the user to scan the part number and serial number of received items, and then generate a new bar code label based on the scanned information. The user would then attach the bar code label to the box that contained the returned items. The client wanted two options — box label or case label.

  3. The PDF Paradigm: Should You Use PDF On The Web?
    9/15/2014

    It’s been 21 years since Adobe debuted the Adobe Acrobat suite and introduced the PDF (portable document format) file format. Adobe also launched a free PDF reader in order to make PDF ubiquitous. You only had to purchase the software if you wanted to actually create PDF documents.

  4. Tips To Identify And Leverage A Wedge To Break Into Managed Services
    9/15/2014

    A few years ago, one of my vendors held an online event with author Randy Schwantz as guest. Schwantz had written two books about using “The Wedge” to displace your competitor’s and win more clients. After an hour on the phone, I was hooked. The very next week I used some of these techniques in a prospect meeting to ultimately get my competition fired and land the client’s entire business — a client from which I am still making monthly recurring revenue. I have used these techniques ever since with great success.

  5. 5 Ways Great MSPs Automate Business
    9/15/2014

    When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.

  6. Top 10 Ways To Use Help Desk To Build Your MSP Business
    9/15/2014

    Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.

  7. Marketing Managed Cloud Services Without Saying "Cloud"
    9/15/2014

    Why successful MSPs keep the focus on the value of managed services when selling a managed cloud offering.

  8. Overcoming The Top Six Obstacles To Managed Services Success
    9/15/2014

    How to realize the full potential of managed services and dominate your market.

  9. Growing MSP Increases Efficiency And Improves Operations With RMM Solution
    9/15/2014

    GCI has experienced consistent growth even in a challenging economy. This successful growth has been attained by focusing its managed services practice on helping organizations optimize IT operations to make the most of their IT spend.

  10. MSP Reboots RMM Automation With New Solution
    9/15/2014

    My IT is a top-tier managed services provider (MSP) that takes pride in meeting the IT needs of small to midsized businesses (SMBs) and enter- prises throughout the Gulf South area. Based in Metairie, La. and founded in 2000, its clients come from a broad range of industries including auto- motive, healthcare, construction, legal, accounting and manufacturing.

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