Downloads

  1. Enhancing The Customer Experience Through The Channel Ecosystem
    2/3/2016

    For small to midsize businesses (SMBs), which represent more than 90 percent of companies in most countries, delivering a superior experience to customers around the world may seem like an impossible task. Fortunately, channel partners are there to help fill that void.

  2. Why Adopt The Hybrid (Break-Fix And Recurring Revenue) Business Model
    2/2/2016

    A solutions provider could certainly believe that in order to be successful at managed services, you must abandon break-fix entirely in order to enter the promised land of recurring revenue. This is not true.

  3. The Connected Home — Opportunities And Disruption
    2/2/2016

    The home has many large industries serving individual aspects of the entire journey, thus there are many opportunities for ISVs and VARs to engage on either the business or consumers side of the rapidly evolving connected home in the years to come.

  4. Best Practices For Hiring Technical Talent
    2/2/2016

    Advancing technologies, increasing service requirements, and a high demand for engineering talent are making it harder for managed services providers (MSPs) and IT solutions providers to fill open positions within their organizations. Regardless of how you go about hiring and attracting the right talent, MSPs and IT solutions providers should put a formal vetting process in place and ensure you are among the “best places” to work.

  5. Human SCADA: The Future Of Enterprise Mobility
    2/1/2016

    New data capture capabilities can create a complete view of the health and activity status of a field worker and, when coupled with a dispatch function, a chance to improve that field worker’s condition or a situation as a whole and to provide the foundation of a supervisory control and data acquisition (SCADA) system.

  6. Utilities: Winning With Mobile And Cloud Strategies
    2/1/2016

    One of the ways utilities are increasing their own competitiveness is by enhancing their service offerings (such as recommending smart meters), provide better customer service, become more responsive and, of course, optimize their operations to become more productive. Helping some of these business objectives become a reality are mobile and cloud strategies.

  7. IoT Solutions: Context Of Location Is Critical
    1/28/2016

    It’s no surprise that the Internet of Things will continue to shape our daily lives. However, it’s important to remember that location acts as a critical, binding principle in IoT.

  8. How Solutions Providers Can Help Eliminate Shadow IT
    1/28/2016

    Companies have recently begun turning to VARs to solve their shadow IT issues. As experts on a broad scope of solutions, ranging from data storage to network protection technology, VARs are positioned well to put together the perfect suite of products for combatting the use of shadow IT applications.

  9. Social Selling: How To Use Social Media For Lead Generation
    1/27/2016

    With about three-quarters of the U.S. population now on social media, social selling has become an important part of the mix for generating customer interest and turning that interest into a sale.

  10. 3 Trends Tomorrow’s BPOs Need To Know Today
    1/27/2016

    Robotic process automation, new access to dark data, and transactional processing moving to the cloud are three technology trends that will transform the business process outsourcing (BPO) industry in 2016.