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  1. MSP Builds A Winning Business With RMM And MSP Service Automation Platform
    9/15/2014

    Coming off one of its biggest years ever, ProBleu, Inc. is a managed services provider (MSP) on a mission to meet the needs of small to mid- size businesses (SMBs) in the Bloomington, Indiana. region. The roughly ten-person company is a hometown success story: the MSP generates 85 per cent of its revenue from customers located within 30 miles of its Bloomington headquarters. With more than 150 active clients across the region – from churches and dental practices, to car dealerships, law offices and manufacturers – the ProBleu team runs a busy and thriving practice.

  2. The Impact Of Apple Pay On The Retail IT Channel And POS Resellers
    9/12/2014

    By now, everyone in the reseller community should be aware of Apple Pay, Apple’s new mobile payment system. With Apple Pay, the actual credit and debit card numbers are not stored on the device nor on Apple servers. Instead, device account numbers, a new NFC (near field communication) antenna design, touch ID, a dedicated chip called the Secure Element, and dynamic security codes are utilized to keep transactions secure and protect account information.  Apple has also assembled a line-up of the major payment networks, gateway providers, and high profile retailers to support Apple Pay out of the gate. Apple is hoping that its scale and reputation will be the catalyst to reenergize mobile payment adoption, which to date has been quite disappointing.

  3. Top 5 Tips For Developing A Customer Satisfaction Survey
    9/10/2014

     “How satisfied are you with the service you received?" It’s an age old question companies ask their customers year after year. But, as a consumer, does it really mean anything to you? More importantly, does it make you feel like the company actually cares about you?

  4. How To Sell Against Consumer-Grade Technologies
    9/10/2014

    There’s no such thing as a free lunch, and the same goes for technology. You get what you pay for.

  5. 5 Reasons To Augment Video Surveillance With User Activity Monitoring
    9/10/2014

    In the last decade, companies have invested heavily in video surveillance solutions as a way to prevent unauthorized personnel from entering secure areas. While this approach has proven effective in the physical realm, it has done almost nothing to secure private property in the digital realm. Indeed, when the most valuable property of all isn’t the server room, but rather the server’s data, companies must find a way to augment their physical surveillance … before it’s too late.

  6. How To Defend Against Security Breaches In Healthcare
    9/10/2014

    As electronic health records and other forms of healthcare data become more prominent, data security for healthcare organizations grows more and more important.

  7. How To Identify An Ideal Channel Program
    9/10/2014

    As most businesses develop and expand, their lists of partnerships and alliances expand as well. This is not a coincidence. Part of a business’ growth potential comes in its ability to profit from successful channel partner relationships. However, a key component of this strategy is the symbiotic nature of these arrangements. A vendor’s business only benefits if its channel partner does, and the channel partner will benefit the most from the relationship if the vendor puts the time into making it a competitive reseller. So, it’s in everyone’s best interest to prepare the partners to maximize their potential. As a channel partner, how can you spot these programs? It all comes down which vendors offer the proper training.

  8. 3 Best Practices For Preventing Online Fraud
    9/10/2014

    Managing online fraud continues to be a significant and growing cost for businesses of all sizes. According to the 2014 Identity Fraud Study released by Javelin Strategy & Research, there was a reported increase of more than 500,000 fraud victims to 13.1 million people in 2013, the second highest number since the study began over a decade ago. Also from Javelin, in 2013, one in three people who received a notification letter from a data breach later became an identity fraud victim.

  9. 3 Reasons Why The Android Operating System Is Ready For The Enterprise
    9/9/2014

    Do you remember the days before cable television? Similar to the evolution of television, mobile computer operating systems (OS) are undergoing a revolution. Microsoft maintains a strong position with enterprise-class device deployments and will remain a viable contender — unlike analog TV.

  10. Tips For Building Scalable And Profitable NOC Relationships
    9/9/2014

    The relationship that a solutions provider or MSP (managed services provider) has with its NOC (network operations center) provider is critical to its success in IT operations management. Fact is, most solutions providers and MSPs want an experienced IT operations provider, a true partner who can deliver high-value services to both SMB and enterprise accounts.

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