Downloads

  1. 6 Tips For Managing Customer Relationships
    3/18/2015

    It can be tempting to focus most, if not all, of your energy on acquiring new business. But managing the relationships you’ve built with current customers is crucial. It’s a balancing act for sure, and it can grow tougher as the demands on your business increase. Customers, however, will not remain loyal if they feel the service you provide is sub-par.

  2. 4 Patch Management Practices To Keep Your Clients Secure
    3/18/2015

    As an IT professional, patching is both a mandate to secure systems with known vulnerabilities and a risk that can bring down those systems if you deploy a bad patch. In order to maintain the proper risk balance you should primarily patch to close vulnerabilities and, to a lesser degree, add new features to existing applications.

  3. How IT Solutions Providers Can Maintain A Quality Standard
    3/18/2015

    An intern working on a research project was asked by his professor to submit a report within a week. The intern did as directed but the report came back quickly with a question, “Is this the best you can do?” Knowing he could have been done better, he worked on it some more before submitting again. The professor returned the report with the same question. The intern amped up his efforts, started from the beginning, and worked on it feverishly.

  4. Top 5 Access Control Trends
    3/18/2015

    After decades serving as a steady and predictable segment in the physical security market, access control is becoming an adaptive and dynamic market in its own right.

  5. 5 Legal Requirements Every MSP Must Address
    3/18/2015

    Launching a managed services practice takes more than just knowing the technology and understanding the recurring revenue model. To stay successful, managed services providers (MSPs) must have an executable growth plan and a strong foundation that includes the right leadership, the right salespeople, the right services, and of course the right legal structures and documentation to build and protect the business.

  6. 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    3/18/2015

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  7. POS Solution Helps Habitat For Humanity ReStore Build A Stronger Business
    3/18/2015

    Lexington Habitat for Humanity ReStore Builds a Stronger Business with UnifyPOS and Progress OpenEdge. Habitat for Humanity International’s vision is a world in which everyone has a safe place to live. With more than 1,400 local affiliates in the United States, and more than 70 national organizations around the world, Habitat for Humanity has helped build or repair more than 800,000 houses and serve more than four million people worldwide.

  8. Don’t Let A Disaster Be Your First Backup Test
    3/17/2015

    This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.

  9. Why Digital Transformation Will Find New Value And Revenue In 2015
    3/17/2015

    In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.

  10. The ABCs Of Flipped Classrooms: What IT Solutions Providers Need To Know
    3/17/2015

    Over the last few years, the flipped classroom has rapidly gained popularity among teachers and school administrators. According to recent studies, one in three teachers are considering flipping their classrooms, with one in four school administrators interested in implementing this trend. This shift in pedagogy represents a huge market opportunity for IT solutions providers who will be called upon to help develop processes and implement the technologies that facilitate the flipped classroom for teachers, administrators and students.

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