1. 4 Ways To Keep Your Business Safe From The Rising Threat Of Ransomware

    A recent, high-profile incident in which a Hollywood-based hospital suffered through a ransomware lockdown is just the latest in a long string of public attacks that threaten the way we do business today. By Farokh Karani, Director, North America — Sales & Channels, Quick Heal Technologies

  2. How To Add Security To Your Offering

    We can’t help but get numb to the number of security attacks in the news over the past few months with Large Enterprises making for a particularly attractive target. However, you’re just as vulnerable and more likely to get hit when you’re a small business. By Mauricio Bayon, president, Bayon Technologies Group and ASCII Group Member Since 2016

  3. Voice Authentication: Customer Satisfaction Meets Increased ROI

    All your customer wanted was a simple, efficient interaction with your call center. But instead he finds himself jumping through hoops to prove he is who he says he is. By Jessica Foreman

  4. Shared Service Management Required In The Era Of “The Google Effect”

    Supporting departments within organizations have traditionally focused on managing and continually improving their own services. By Nancy Van Elsacker, president, TOPdesk USA

  5. Avoiding A Hatton Garden-Style Data Center Heist

    In April 2015, one of the world’s biggest jewelry heists occurred at the Hatton Garden Safe Deposit Company in London. Posing as workmen, criminals entered the building through a lift shaft and cut through a 50-cm thick concrete wall with an industrial power drill. Donald Meyer, Head of Product Marketing, Data Center at Check Point Software

  6. The New Reality Of Prospecting

    During the course of my sales and sales coaching careers, I've seen traditional prospecting strategies — canvassing, networking, cold-calling, et cetera — become increasingly less effective. As a matter of fact, most salespeople do their best to avoid prospecting because they know, based on their experience, it does not produce the desired effect: more first meetings. By Gil Cargill, Sales Acceleration Coach

  7. How To Use Ransomware To Drive BDR Sales

    The concept of ransomware is not new — it has been a part of the cyber threat landscape for more than 20 years. But, what makes it important to today’s cyber-security conversation is the emergence of “crypto” ransomware, i.e. CryptoLocker, CryptoWall, Locky, TeslaCrypt, and more recently Cerber. By Neal Bradbury, Senior Director of Business Development, Intronis MSP Solutions by Barracuda

  8. 6 Ways To Drive Greater Return On Your Process Improvement Investment

    Improving processes isn’t just about creating new flowcharts and Word documents; it’s about improving the consistency and quality of execution, increasing efficiency, and facilitating innovation within your organization. These are the guidelines and workflows that, when managed effectively, can define and improve how your company operates from the C-Suite to the server room.

  9. Partner Onboarding: How To Set The Stage For A Successful Rapport

    To a vendor, this question is the bread and butter to a productive and healthy channel network; an indirect sales funnel that is tried and tested to produce results, infiltrate diverse marketplaces and contribute to long-term b2b partnerships. But long before the program is designed and incentives are offered, vendors need to recruit companies with the competence, determination, and resources to earn your reward.

  10. How To Hire Your First Sales Rep … Profitably!

    At some point in the growth of all MSPs, IT consultants, VARs, and/or software salesforces, the need to hire the first salesperson becomes apparent. Typically, this is stimulated by one of several factors. By Gil Cargill, Sales Acceleration Coach