Downloads

  1. Women In The Channel: Can Women Make It To The Top?
    12/8/2016

    Like most women who have been in the channel for many years, Theresa Caragol, Principal at TCC Consulting & AchieveUnite, began her career at the first link of the channel food chain and worked her way up. Her story is a familiar one for numerous women in the channel. This is the second of a four-part series; click here for part one.

  2. The Definitive Office 365 Sales Guide
    12/7/2016

    What differentiates a good sales person from a bad one is often the ability to ask good questions and really listen to the answers. In fact, almost 50% of your sales effort should be put in understanding the business needs of your potential clients. Once you understand the business reality as well as the processes, problems, challenges, and goals, the sales part is quite easy.

  3. How To Profit From Selling Office 365
    12/7/2016

    The IT landscape has shifted a lot in recent years. No one would argue that Office 365 is one of the hottest products to hit the cloud market in a long time. There is definitely a great opportunity for Managed Service Providers to teach SMBs about the potential of Office 365 and the new benefits it has to offer.

  4. To Become A Successful VAR, Do These 3 Things
    12/7/2016

    To ensure they are getting both what they want and need when purchasing POS systems, merchants often turn to VARs for assistance as a VAR brings superior experience and expertise, as well-being as a single point of contact for questions, assistance, and maintenance. Because, let’s face it: a merchant is never looking to just purchase a POS system. Businesses require an entire sales system — equipment, processing, and a gateway — as well as what can be multiple integrations to make them all work together.

  5. SIP Trunking Goes Mainstream
    12/6/2016

    Recently, I read an article on Forbes, Adapt or Die: The Dangers of Hanging Onto Legacy Technologies. By Darren DeMartino, co-founder and managing partner, Advanced Technology Consulting

  6. 4 Cloud-Based Services Every MSP Should Offer
    12/5/2016

    It's no secret cloud-based services are in abundance right now. As an MSP, there are certain services that you must have in your arsenal to offer to your clients. By Stanley Louissaint, president, Fluid Designs Inc. and ASCII Group member since 2014

  7. Tape Has Died Many Deaths, Now It Lives In The Cloud
    12/2/2016

    It is easy to understand why tape has been occasionally challenged as a key technology for data retention and why it has stubbornly remained indispensable to industries with a great deal data. By Mark Pastor, director of archive and technical workflow solutions, Quantum

  8. 5 Ransomware Prevention Tactics Your Customers Need To Know
    12/1/2016

    As your customers begin to wind up 2016 and plan ahead, one variable we know will continue into the New Year is the increasing frequency of ransomware attacks. An industry statistic from the Herjavec Group estimates ransomware costs will reach a startling $1 billion for 2016.

  9. What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction
    11/30/2016

    When you want to focus on the customer and improve customer satisfaction, it is important to correctly measure customer satisfaction. This grants insight into the customer’s wishes and points on which you can improve your services. By Nancy Van Elsacker, president, TOPdesk US

  10. Clearing The Fog: A Vision Of Security For Hybrid Clouds
    11/29/2016

    How organizations can ensure visibility, protection, and control for critical data and assets across on premise, private, and public cloud environments By Check Point