Downloads

  1. 20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team
    4/14/2015

    Building a leadership team is an ongoing challenge. Yet it is one of the single most important tasks an owner/entrepreneur must do. Fortunately, there are many great books that can help make the task a little simpler.

  2. 4 Tips For Improving Financial Reporting
    4/14/2015

    Accurate and timely financial reporting can be a valuable tool in managing any size business. A leadership team equipped with accurate financial data is empowered to make quicker, more informed decisions and effectively keep up with changing market conditions.

  3. 3 PSA Pitfalls MSPs Should Avoid
    4/14/2015

    One of the most important aspects of running a successful managed services practice is being as efficient as possible. To address this need, many solutions providers rely on professional services automation (PSA) software. Selecting a PSA tool is a significant decision, since the software can and should become the heart of an managed service provider’s (MSP’s) operation.

  4. 4 Things To Consider When Protecting Apps And Data In The Cloud
    4/13/2015

    The debate about which cloud is the right for business — public, private or hybrid — has been ongoing and may never be completely resolved, but most will agree the choice depends on the business and its unique requirements.

  5. The Role Receipt Printers Play In A Solution That Enhances Customer Experience
    4/13/2015

    Generally, one would not expect a receipt printer to fulfill more than the obvious — print receipts. However, a closer look reveals that with some ingenuity, receipt printers can serve a number of roles to maximize a customer’s experience: deploying them at key locations to speed up customer throughput, ensuring accurate plus timely order processing, and keeping clients informed on current transactions or future deals.

  6. Retail And RFID: How Improved Inventory Visibility Is Redefining An Industry
    4/13/2015

    Inventory accuracy has become every retailer’s battle cry; a defining priority critical to achieving the omnichannel fulfillment promise. RFID makes it possible. RFID technology allows retailers to implement real-time inventory solutions that provide accurate and efficient inventory tracking, faster product replenishment and the SKU-level locationing required to deliver exceptional shopping experiences wherever they occur.

  7. 25 “Leadership Learnings” To Help You At The Helm Of Your IT Solutions Provider
    4/9/2015

    I am blessed to be able to spend a lot of time with leaders from all over the globe. Over the years, I’ve collected some observations about the disciplines and habits they live by. Here is a compilation of things I’ve observed and learned as I’ve watched these leaders do what they do.

  8. 5 Tips For Selling WebRTC Solutions
    4/9/2015

    WebRTC technology is proving to be the game changer it was intended to be. Its simplicity, intuitiveness, and growing availability across browser and mobile platforms are beginning to have a profound effect on the “look and feel” of countless business services, particularly those that are customer facing.

  9. How To Overcome The Disconnect Between Compliance And IT Security
    4/9/2015

    There is a huge disconnect between compliance and IT security, which I see every day while conducting compliance and security assessments.

  10. Ask Coach: How To Connect Better With People (In Particular Your IT Solutions Provider Staff)
    4/8/2015

    Q: How can I better connect with people (and in particular, my staff)? Coach: What do Maxwell Smart’s shoe phone and the movie My Big Fat Greek Wedding have in common? Both teach valuable lessons on effectively connecting with others.

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