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  1. Keys To Managing Customer Relationships
    3/6/2015

    The keys to managing customer relationships are the same as managing any personal relationship. It boils down to listening, being a good partner, having good rapport, building trust, being transparent, having integrity, and being there when someone needs you. A good customer-IT solutions provider relationship is like a successful marriage.

  2. Report Your Way To A Better Customer Relationship
    3/6/2015

    Running a successful managed services business is all about managing relationships. You need to constantly ensure that you are meeting your customers’ needs or they will take their IT business elsewhere.

  3. Advantages Of Simultaneous Bluetooth And Wi-Fi Connectivity In Mobile Printers
    3/6/2015

    ISVs and VARs should consider wireless printer selection as an integral part of the IT solution design and development process to ensure meeting varied connectivity requirements.

  4. How EMI And BI Drive Operational Performance For Your Manufacturing Clients
    3/6/2015

    To be able to leverage enterprise manufacturing intelligence (EMI) and business intelligence (BI), it is importance to understand what each brings to the table for a manufacturer. Do you know the differences between enterprise manufacturing intelligence (EMI) and business intelligence (BI)? Are they interchangeable? Complementary?

  5. 5 Reasons Your IT Clients Should Adopt A Business Rules Management System
    3/4/2015

    Today’s enterprise is working harder than ever for increased effectiveness and agility in business operations. The management of business decisions is a critical means to achieving these goals, and operations and IT teams should be able to quickly modify the business rules that affect decisions.

  6. Not All Of Your IT Clients Want The Cloud
    3/4/2015

    Cloud computing is the hot thing in IT and your clients might be hearing it’s inevitable. Marketers will try to convince your clients that their data should be in the cloud, sooner or later. Maybe. Maybe not.

  7. Ask Coach: How Do I Develop A True Leadership Team? Part 2
    3/3/2015

    Q: How do I develop a true leadership team? Coach: In our previous discussion on leadership teams, we examined how a diverse team enhances your ability to come up with innovative ideas or to solve complex problems. Just to recap, issues generally have three dimensions: tactical (task), relational (people) and systemic (big picture).

  8. The Transition From Entrepreneur To Leader
    3/3/2015

    Without a doubt the biggest challenges most small businesses face revolve around people.

  9. 2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy
    2/27/2015

    IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.

  10. Selling To The Millennial Customer
    2/27/2015

    Many of us have owned our businesses for numerous years and come from the Boomer Generation. Boomers are frugal for the most part, and were raised with dial telephones, three-channel television, and in a single-income family.  We saved our leftovers, ate everything on our plates, and the stores were closed on Sundays. We grew up with a mindset of budgets, and when we got out of college it was the ‘70s. We listened to vinyl records, FM radio, and drove an American-made car.

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