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  1. Podcast From ScanSource Partner Conference: Customer Experience, EMV, As-A-Service Are All Opportunities For VARs
    4/8/2015

    Paul Constantine, president of ScanSource POS and Barcode North America, and Jim Roddy, president of Business Solutions discussed topics including enhancing the customer experience, the opportunity EMV presents to VARs, and transitioning to managed services at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18.

  2. ScanSource Services Group Goal: "Total Solutions Provider" Support
    4/8/2015

    Mike Burns, president of ScanSource Services Group, met with Business Solutions president Jim Roddy at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18, to explain how the group works with ScanSource partners to complement their businesses.

  3. Podcast: Retail IT VARs Adapt To Changes In Payments, Security, And Business Models
    4/6/2015

    At ScanSource’s Worldwide Partner Conference for POS and Barcoding, Greg Dixon, ScanSource’s CTO and technology evangelist, spoke to Business Solutions president Jim Roddy about changes in the retail IT landscape.

  4. 8 Top Traits To Look For In An Employee
    4/6/2015

    I am asked this question from time to time, and the quick answer reads a little bit like the Boy Scout credo: honest, thrifty reverent, etc. The full answer is a lot more complicated because the “perfect employee” is someone who fits into your organization and stays around for a long time as well. There is a great deal riding on your hiring, and companies that hire well typically thrive. 

  5. Top 10 Pieces Of Advice For A Growing MSP (If I Only Knew Then…)
    4/6/2015

    Building a managed services practice is a tedious and never ending process. I first got involved in building a managed service practice at HTS (Heartland Technology Solutions), back in 2005 when the topic became a focus for our HTG group. I sold HTS in 2012, but I still vividly recall the meeting in Madison, Wisconsin, when the group debated the idea of managed services — this concept of providing flat fee services for a monthly rate.

  6. Podcast: Addressing The Challenges Of EMV
    4/6/2015

    With an EMV liability shift quickly approaching, those in the retail ecosystem have differing opinions as to the urgency, need, and value of EMV upgrades. In this podcast, Business Solutions Editor-in-Chief Mike Monocello and Bill Lodes, director of developer partnerships at TSYS Acquiring Solutions talk about how VARs and ISVs should be viewing EMV.

  7. How MSPs Can Stay Relevant In The Era Of Cloud Computing
    4/2/2015

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

  8. Identity As A Service (IDaaS): Promising New Opportunity For MSPs
    4/2/2015

    Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.

  9. Online Security: Beyond Malware And Antivirus
    4/2/2015

    Security has always encompassed physical and logical components. But in the face of Bring Your Own Device (BYOD), an increasingly mobile and remote workforce, highlydistributed assets and sophisticated online threats, security has become too complex and multifaceted for many organizations to manage alone. At the same time, managed service providers (MSPs) are looking to explore new revenue streams in a changing market.

  10. Track/Trace Solutions For the Logistics Supply Chain
    4/2/2015

    Consumer satisfaction with the quality of your products is clearly important, but the service you provide before and after the sale is equally important to any business, but often overlooked as benefiting the bottom line. However, providing efficient tracking and tracing of shipped products enhances customer loyalty and your company image. Obviously, satisfied customers are a company’s greatest asset.

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