Downloads

  1. Help Desk Manager - Award-Winning Help Desk And Ticket Tracking For MSPs
    6/24/2014

    Power Up Your Offerings with a Powerful Ticketing System.

  2. Brochure: Patch Manager - Built With Technicians In Mind
    6/24/2014

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  3. Patch Manager - Built With Technicians In Mind
    6/24/2014

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  4. Brochure: Report Manager - An Easy And Fast Way To QUANTIFY The Value of Your Managed Services
    6/24/2014

    Report Manager is an essential tool to quickly and easily quantify the value of managed services, drive the right IT discussions, and build a Trusted Advisor relationship with customers.

  5. Report Manager - An Easy And Fast Way To QUANTIFY The Value of Your Managed Services
    6/24/2014

    Report Manager is an essential tool to quickly and easily quantify the value of managed services, drive the right IT discussions, and build a Trusted Advisor relationship with customers.

  6. Brochure: N-central® - Award-Winning RMM & MSP Service Automation Platform
    6/24/2014

    N-central® is a #1 rated MSP Service Automation Platform. N-central is both flexible and powerful. Deliver best-of-breed services across multiple networks and sites - all from a single pane of glass.

  7. N-central® - Award-Winning RMM & MSP Service Automation Platform
    6/24/2014

    N-central® is a #1 rated MSP Service Automation Platform. N-central is both flexible and powerful. Deliver best-of-breed services across multiple networks and sites - all from a single pane of glass.

  8. How To Establish Recurring Revenue Streams Through Printing Solutions
    6/23/2014

    In any business, it’s important to establish a recurring revenue stream. In the office equipment industry, a recurring revenue stream can come from not only selling the hardware (printers or copiers), but also selling the software solutions that are most appropriate for a customer’s business needs. For example, selling multifunction devices bundled with a compatible and/or complementary software solution can boost not only the initial sale but will also help to establish a recurring revenue stream with these three key segments: installation, peripherals, and maintenance.

  9. Help For Your Help Desk: Five Tips For MSPs
    6/23/2014

    Whether your customer is facing a business-critical IT issue or is just in need of a little TLC, providing great service with help desk is essential if you want your MSP (managed service provider) practice to thrive. It requires having the right people, technologies, and practices in place — the perfect combination of resources that will allow your team to work fast and get the job done right.

     

  10. Changes In The Air For Channel Incentive Programs; Resellers Stand To Gain
    6/20/2014

    Last month, I hosted a webinar during which I talked about parago’s recent survey of channel marketers. One thing our research pointed out was their desire to grow beyond pure sales incentives, and start including the behaviors that support sales. But they also told us they’re having difficulty figuring out exactly how to do that.

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