Downloads
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Identity Is The New Perimeter – How The Channel Can Seize The Opportunity
6/13/2022
IT security has seen a huge overhaul in recent years. Where strategies had previously been focused on creating a secure perimeter to keep threats out of the network, this model has become increasingly irrelevant. Between accelerated cloud migration and remote working trends, most organizations now operate with a more porous perimeter in which critical assets and users are spread far and wide beyond the old boundaries.
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Healthcare Is Vulnerable To Cybercrime — Consider This Data Protection Solution For Your Clients
6/6/2022
All industries must worry about threats to their sensitive business and customer data. But one industry that’s particularly vulnerable to cyberattacks is healthcare. Healthcare is a high-risk industry with highly sensitive data that is also subject to stringent regulations such as HIPAA.
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2022 BrightCloud Threat Report
5/25/2022
As expected, last year was marked by innovation from both cybercriminals and security professionals.
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RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
5/24/2022
In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.
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2022 RSPA Retail IT Channel KPI Study
5/24/2022
For the sixth annual Retail IT Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s ever-changing ecosystem.
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RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel
5/24/2022
In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.
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RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel
5/24/2022
In Episode 69 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Mike Monocello, the co-founder of DevPro Journal and XaaS Journal, about his perspective on the ever-changing retail technology channel – both the past 15 years and what’s ahead. Monocello and Roddy also break down an RSPA-exclusive chart analyzing current and emerging business models in the retail IT channel including VARs, ISVs, ISOs, PayFacs, and DISDs (Direct Independent Software Developers).
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RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent
5/24/2022
In Episode 70 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Tracey Lande, Vice President of Strategy and Growth/Business Development Lead at VAULT, about her unconventional – and highly successful – employee recruiting strategies. Lande shares how her personal journey back to the retail IT channel is influencing her hiring plans at VAULT, the importance of personalizing open positions and creating outcome-based job descriptions, and how to leverage your network and social media to build a strong team fast.
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Prioritize Technology Integration To Guide Robust Customer Experience
5/23/2022
Customer experience has become a critical differentiator for virtually all businesses today, and technology is playing a large role in making that experience superior. In the past, companies may have been willing to change some business processes to accommodate a new technology system that would improve the customer experience. Now, however, your customers are looking for integrated solutions that support their existing operational approach and customer experience.
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Why Single-Suite POS Providers Are An Essential Part Of Technology Trends
5/16/2022
Since the onset of the COVID-19 pandemic in March 2020, the restaurant and retail industries have gone through a technology renaissance, changing and updating their point of sale (POS) solutions to meet new consumer demands. But after two years of rapid upgrading, the technology trends are shifting focus again, moving from simply replacing outdated technology to getting ahead of the curve and futureproofing one’s business.