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  1. SMBs Are Getting Their Feet Wet With Hybrid Cloud Storage Solutions
    4/1/2015

    I am likely preaching to the choir when I say, introducing small-to-medium sized business clients (SMB) to a new, highly innovative, many times expensive technology solution is no easy feat.  Actually, the introduction isn’t really the hard part — getting that PO signed-off is where it becomes tricky.

  2. 5 Effective Ways To Help Your IT Clients Manage Passwords
    4/1/2015

    Managing passwords can get overly complicated. Here are some tips to remember as an IT solutions provider along with how you can make the process easier for end users.

  3. The White House Is Jumping On The Chief Data Officer Trend, Will Enterprises Follow Suit?
    4/1/2015

    Government isn’t known for being on the cutting edge of innovation, because bureaucracy often interferes with decision making. It takes a lot of waiting and discussing before something actually gets done, especially when compared to the more nimble private sector.

  4. 3 Easy Ways For MSPs To Report Their Way To A Better Customer Relationship
    4/1/2015

    The best managed services relationships are built around trust. As celebrated business leader Steven Covey once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” For managed services providers (MSP), trust comes from showing continuous value to customers over time. A relationship founded on trust is a powerful way for an MSP to protect critical business relationships from competitors as well.

  5. How To Quickly Integrate A New Salesperson Into Your IT Company, Part 1
    3/30/2015

    I was asked by one of our peer group members to provide some advice as it related to the hiring and onboarding of a new salesperson. The potential hire did not have an IT industry background.  So my advice to him was twofold, focusing around how to get the non-IT person up to speed and how to quickly integrate the new hire into their company.

  6. How To Quickly Integrate A New Salesperson Into Your IT Company, Part 2
    3/30/2015

    In the first part of this series, I shared some strategies around onboarding a salesperson into a new industry.  This article will focus on the second question of how to immerse a new hire in your company culture and expectations.

  7. 3 Misconceptions And Challenges In The Cloud-Based Phone Marketplace
    3/30/2015

    Channels are deeply complex and constantly changing, and in my experience I’ve found that there are several misconceptions and challenges in the marketplace. Market saturation, cost cutting measures, and automation are currently among the key threats to the channel, particularly in the cloud-based phone marketplace. 

  8. How IT Solutions Providers Can Strategically Plan A Benefits Package
    3/30/2015

    All IT companies are facing a shortage of qualified workers, and this is especially true for SMB owners.  It seems as though the “big boys” have the competitive edge when it comes to compensation packages, perks, and benefits. In addition, the changes brought about via the Affordable Care Act have frustrated many employers, forcing them to reevaluate their benefit packages by dropping some benefits, adding additional benefits, or modifying the plans themselves.

  9. How To Avoid The Multi-Portal Cloud Services Pitfall
    3/30/2015

    While it’s often necessary for IT solution providers to take small steps when adding cloud services to their line card, thoughtful planning around cloud management goes a long way to protecting future profitability

  10. 4 Things Every MSP And VAR Should Do On World Backup Day
    3/27/2015

    World Backup Day is upon us. On Tuesday, March 31, folks around the world pause (or at least we imagine them doing so!) to reflect on the importance of backup and recovery and what it means to their business. Are you looking to celebrate? If you haven’t in the past and don’t know how, no need to panic. Here’s a list of four things that every MSP (managed services provider) and VAR should do to commemorate World Backup Day. By doing so, you also set a great example for the SMBs you serve.

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