Downloads

  1. Selling Cloud Services To The Right Customers
    4/23/2014

    How to help more customers make the shift to a managed cloud offering and reach the maximum addressable market.

  2. 5 Elements Of A Partner Program That Will Help You Achieve Your Goals
    4/23/2014

    Selecting the right partners is critical as resellers look to strengthen and grow their businesses. And while you may find that all partner programs have some similar elements, you’ll also quickly learn that each program is very different.

  3. Uncrowding The Crowd: A New Model Designed To Create Better Working Relationships
    4/22/2014

    When organizations first began crowdsourcing to identify talent for specific projects, the concept seemed to offer limitless potential.

  4. Five Things an MSP Needs To Know About Nonprofits
    4/22/2014

    The 1.5 million registered nonprofits in the US can be a rewarding vertical for MSPs to explore in their market. With some research and planning, nonprofits can be a satisfying and profitable addition to your client roster. Working with nonprofits devoted to solving today’s substantial issues can engage the hearts of your employees, boost your reputation with current clients and elevate your standing within your community.

  5. Your CRM And You: 4 Tests To Determine If It’s Time To Break Up
    4/22/2014

    Remember when you first got your CRM? Everything seemed so promising — a single oracle of truth you could turn to for updates on everything going on with your client accounts. For many, though, CRMs stopped being a helpful friend and instead became a burden requiring constant updates and double entry and giving precious little back in return.

  6. rbTech Raises The Operational Bar WIth RMM Solution
    4/21/2014

    “If you don’t evolve, you don’t succeed,” says Rubin Bennett, owner and founder of rb Technologies (rbTech), an IT services firm with customers throughout the New England region. With more than 16 years in the business, Bennett knows what it takes to grow and thrive even as new advances drive change in the fast-paced technology industry.

  7. LanDynamix's Business Takes Off With Proactive Support And Automated IT Services
    4/21/2014

    Established in 2006 by Managing Director Peter Clarke, LanDynamix is a frontrunner in the South African managed services market. With offices in Johannesburg and Cape Town, the firm has seen sales rise as a result of leaving the reactive IT services world behind and focusing instead on being 100 per cent proactive for the benefit of clients.

  8. 4 Ways Windows XP Support End Of Life Means Opportunity For VARs
    4/21/2014

    After 12 long years, Microsoft has pulled the plug on Windows XP, and it is huge news in the payment industry. When more than 30 percent of POS systems and 95 percent of ATM machines still run on Windows XP, the discovery of a new security flaw in the system will be disastrous for merchants and banks alike. And since new cyberattacks are reported almost monthly now, it is only a matter of time. It isn’t that Microsoft has forsaken the payments industry. In fact, their reallocation of efforts towards developing better software is in everyone’s best interest, as cyber criminals get increasingly craftier. Nevertheless, Microsoft’s decision and its effects are indicative of a real need within the payments industry: the move to better, safer technology. Luckily for all, innovation in payment tech is alive and well, but it can only go so far without adoption. This is where VARs come in.

  9. 6 Critical Pressure Points Of Healthcare Network Security
    4/21/2014

    Today, even the smallest healthcare organization is a technology hub. Multiple IT systems connect providers to patients, medical specialists, online resources, and external providers and staff are increasingly equipped with mobile devices to support their work within and outside the facilities. The regulatory environment is stringent, and new state healthcare exchanges place additional security and privacy pressures on healthcare organizations.

  10. Hunting Manufacturer Streamlines Shipping And Inventory System
    4/17/2014

    Memphis-based Avery Outdoors manufactures hunting equipment primarily for the waterfowl hunting market such as duck, goose and the like. According to Alan Hughes, VP and owner, Avery’s customer base consists of sporting goods stores around the country and offshore from the small mom and pop stores to larger outlets like Dick’s Sporting Goods, Gander Mountain, MAC’s and Rogers.