Downloads

  1. 7 Reasons Analytics Should Be Part Of Your Next Retail Camera Install
    5/26/2016

    Retailers are focused on many things that reach far beyond loss prevention and security, including long-term growth, return on investment for technology, streamlining services and support to customers, and gathering business intelligence to help translate data to sales. The trend toward retail analytics isn’t new, but advancing technologies and techniques, coupled with the many new opportunities they offer to retail customers continues to drive opportunity for increased intelligence and data capture.

  2. Channeling Security: How To Talk With Clients About Skyrocketing Costs
    5/25/2016

    In today’s business climate, you can count on a security breach almost as sure as you can count on the sun rising and setting. That’s why being proactive about the challenges your clients face — including the spiraling costs of network protection — is essential. It all begins with communication.

  3. Unique, Original Ways To Provide Value To Your Customers
    5/25/2016

    Too often while walking a trade show floor, we’re caught up in the technology “price race to the bottom” — who has more megapixels, who can integrate with more partners, or who can manage the most access points. But in the race to be the best, many manufacturers can get caught up in the competition and forget about the main component in creating a successful business: customers. True service is rooted in the notion that organizations must provide significant value to customers in a number of ways.

  4. The Dynamics Of Change In The Managed Services Marketplace
    5/25/2016

    “If you’re not growing, you’re dying.” This statement is a reminder that in an ever-changing world, you must adapt to your surroundings or you will get left behind. Even though this is a phrase that can apply to anyone and anything, let’s apply it to the struggle that office technology dealerships, manufacturers, distributors, and service companies are experiencing while trying to establish their business in the managed services marketplace.

  5. Dispelling 6 Common Myths About Selling Cloud Services
    5/24/2016

    Lots of technology business owners hesitate to offer cloud services. Some of them think the cloud will offer less control over their clients’ IT environments, while others worry about the fact they won’t have any servers to support. Do those concerns sound familiar? If so, it’s time to change your thought process by looking at the cloud from a client’s perspective.

  6. 2016’s Top Field Service KPIs How To Help Service Managers Meet Them
    5/24/2016

    Key indicators of a successful service organization haven’t changed much in the last few years, but the tools and strategies service managers use to meet them are changing all the time. When it comes to setting and measuring key performance indicators (KPIs) each year, service managers see better results when they focus on the process of delivering service, rather than the results. For example, rather than measuring profitability or number of service calls per day, analyze the success of the processes involved in delivering service. When the process goals are being met, the desired results will follow.

  7. Kitchen Workflow: Optimizing For New Restaurant Realities
    5/23/2016

    The mobile consumer presents a tremendous opportunity for restaurant operators. Recent National Restaurant Association (NRA) research found that 43 percent of adults say they’ve used the Internet to place an order for takeout or delivery. Nearly 60 percent of adults have visited a restaurant’s website, and 58 percent have viewed a restaurant’s menu online. Most of that online activity is taking place on smartphones while consumers are on the go and making their mealtime decisions. NRA’s research indicates that 52 percent of U.S. Internet users would likely use a smartphone or tablet for ordering takeout and delivery if possible. That figure climbs to nearly three quarters among the millennial population.

  8. Why EMV Payment Integrations Aren’t Easy
    5/23/2016

    Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

  9. Production Schedule Disruptions: Coping With Customer Changes
    5/23/2016

    Modern manufacturing is a sophisticated interplay of processes requiring a complex blend of machines, materials, and other resources. It’s easy for manufacturing operations to get disrupted by a variety of unforeseen influences such as equipment breakdowns, human resource issues, raw material shortages, unplanned demand changes, and a host of other challenges.

  10. TC8000 Brag Touch Mobile Computer
    5/19/2016

    If you’re looking for the next innovation in mobility to boost warehouse productivity, you’ve just found it — the rugged TC8000 Touch Computer. This all-new warehouse mobile computer was designed from the ground up to increase worker productivity by 14 percent.