1. Managed Services Continues To Be Money In The Bank

    If you are an “IT guy,” who trades your labor for dollars, then offering managed services (flat rate services) should be a no-brainer. But, that doesn’t necessarily mean your business model can guarantee you are doing it correctly or more importantly, being successful at it. The transition from a break-fix business to a managed services business model is actually not as difficult as many people might think. However, there are two vital factors that must be taken into consideration before deciding to make this transition.

  2. Born In The Cloud: The Next Generation Of Call Center Technology

    As more and more companies are shifting gears and jumping on board with cloud technology, the contact center industry is making the switch as well. Cloud computing technology has made it possible for call centers to forego the need to increase staff numbers and the routine headaches that are all too often associated with hardware and software (we’ve all been there).

  3. The Complete Guide To Office 365 Security

    Office 365 is the fastest growing offering in Microsoft’s history, and customers are entrusting the platform to not just meet all of their productivity needs, but to secure and manage their business-critical information assets. Security in Office 365 is a constant effort to monitor, maintain, enhance, report, and verify. Microsoft wants you to know that your data inside Office 365 remains yours – they will never mine your data for advertising campaigns or access your data outside of the scope of delivering your organization with cloud productivity services. In fact, when you sign up to use Office 365 you will see a series of regulatory disclosures describing these governance measures.

  4. Top 5 Tech Trends Universities Use To Enhance Student Security

    It is only fitting that institutions of higher learning, where innovation is encouraged, are leading the way in advancements related to confirming student identity and controlling access to campus buildings. While student identification (ID) cards have evolved over the years, some colleges and universities have truly gone high-tech in the ways students can prove who they are.

  5. Enterprise Labeling For A Connected, Flexible, And Efficient Supply Chain

    Looking toward the future, businesses are taking a more standardized approach and respecting the importance that labeling solutions play in the supply chain. Companies are beginning to understand that they need to develop a labeling strategy alongside their supply chain strategy. They are working toward identifying a solution to meet all of the challenges of functioning in today’s global supply chain. This new focus on the strategic value of labeling has required a different and innovative approach to labeling called “enterprise labeling.”

  6. Building Value: Components Of Successful Channel Partner Programs

    In today’s always-on environment, end users have more choices than ever before: more choices in finding answers to and solving their challenges and infinite ways to buy. Disruptive technologies like the Internet of Things (IoT), enterprise asset intelligence, and cloud computing coupled with end-user buying behavior impacts how channel partners position themselves in the market and what services and skills they require to survive. To meet the varying needs of customers, channel partners can deliver value from the convenience of fulfillment of replacement products to the delivery and execution of complex solutions. New partner models mean there is a need for new partner programs that quickly adapt to this evolving environment.

  7. 4 Ways To Protect Small Businesses From Data Loss

    Since 2004,, a national public service campaign by the U.S. Department of Homeland Security (DHS) and the Federal Emergency Management Agency, has recognized September as National Preparedness Month. As the month comes to a close, we remind you to stress with your clients that businesses should be prepared year-round for disaster. This is an opportunity for IT solution providers and SMBs alike to re-focus their efforts on ensuring that their data and critical business infrastructure are protected, should catastrophe strike.

  8. Are You Putting Technology To Good Use? 4 Tips To Help Your Manufacturer Clients Deliver IT Operations Efficiently

    Manufacturing requires precision, no matter what type of product is being developed. Yet in today’s technologically advanced world, many manufacturers are finding that their IT operations are not as efficient as they should be. And it seems like every day there’s a “new” product or solution that they must have to compete in the marketplace. This leaves operators wondering how and if they can improve upon some of the more critical functions with existing technologies. The answer is, of course, yes!

  9. 4 Best Practices For Better VAR, MSP Time Management

    If time is money, then most managed service providers (MSPs) and value added resellers (VARs) are probably pinching pennies. With ever increasing demands on their time as the industry continues to grow and customers expect better service, IT service providers have to re-examine how they’re spending their time and energy managing their businesses.

  10. MSPs: You Must Be HIPAA Compliant Too

    The Health Insurance Portability and Accountability Act (HIPAA) is a complex law, to put it mildly. It contains no shortage of tricky nuances that any business dealing with medical patients’ personal health information (PHI) must understand and adhere to in order to remain in legal compliance (and thus avoid potentially devastating enforcement actions). Unfortunately, these same businesses often struggle to gain a firm grasp on just how precisely HIPAA requires them to behave in all phases of their operations.