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  1. 7 Reasons You Should Charge Your IT Customers More
    9/3/2015

    The landscape for managed services providers (MSPs) has changed significantly over the last 10 years.  A decade ago most IT companies were providing break-fix service and then hoping for the occasional project work.  Early adopters to the MSP model sold proactive service and the uptime promise to their clients meant they could charge more because they sold on the value of the increased productivity that is a result of well-maintained IT infrastructure.

  2. How MSPs Can Become The Sherpas Their Clients Need
    9/3/2015

    As a managed services provider (MSP), it’s your duty to guide your clients and lead them successfully through the treacherous (well, hopefully not too treacherous) world of IT services, ensuring they have what they need, when they need it. Never thought of yourself as a sherpa? However you want to define your relationship with your customers (and whatever you want to call it) there are certain ways to establish a solid, dependable back and forth with your customer base.

  3. 3 Small Businesses That Used Cloud Backup To Defeat Ransomware
    9/3/2015

    One of hugely important benefits of cloud and hybrid backup software is the protection it provides your clients against ransomware. When a crypto virus or some other form of ransomware strikes, it typically locks up the user’s files and demands that money be paid for an encryption key.

  4. How To Choose Inventory Tracking Software
    9/2/2015

    Think about this. A customer calls in to make an order from a company. But a customer service rep fumbles around due to old, outdated software that’s slow and not meant for a growing business. They confirm the order would be ready and shipped by a certain date, only to later find out that an integral piece to the order is out of stock.

  5. Value-Added Provider Interstate Telephone Delivers Smart Business Capabilities To Parker Ag’s Agribusiness Operations
    9/1/2015

    Parker Ag Innovations, a seed and chemical distributor located in Emerson, Iowa, was looking to improve oversight of its warehouse operations with the addition of surveillance cameras.

  6. What Different Types Of EMV Integrations Mean For Software Vendors
    9/1/2015

    As we are coming close to the EMV liability shift, the EMV certification process with the major processors/acquirers is not easing. There is a major backlog and it seems like most of the software vendors are not going to start having full EMV capabilities before the first quarter of 2016.

  7. The Trends And Benefits Of Smart Card And Biometric Security Devices
    8/31/2015

    Everyone is concerned with digital data security today, in one way or another. For every digital advancement, there seems to be a counter development to breach its security. The trust and etiquette that once governed the use of the old telephone party lines would serve us well today, but we cannot count on such protocol for today’s data and communication devices. Additional protection is needed.

  8. Why You Should Take The Time To Implement EMV With Layered Security
    8/31/2015

    October marks the liability shift date, when the four major credit card brands, Visa, MasterCard, Discover, and American Express, will begin shifting the financial liability for credit and debit card fraud to organizations that do not support EMV chip cards.

  9. Webroot SecureAnywhere™ Business Endpoint Protection
    8/31/2015

    Smarter malware prevention that solves the performance, dwell time visibility and management issues of your endpoint security.

  10. The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
    8/31/2015

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

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