Downloads

  1. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series)
    10/1/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. That task is pretty easy. I would guess that given an hour or so, I could probably give you 40 important metrics.

  2. Leveraging Real-Time Software Features: 6 Essential Advantages
    10/1/2014

    Information technology hasn’t stopped continuing to transform the way businesses are conducted. Not only is there increased competition in a rapidly evolving market, but the new capabilities technology keeps churning out makes this competition even more complicated and cutthroat.

  3. How To Successfully Market An MSP
    10/1/2014

    Customers chose their MSP very carefully since they will be turning over management of their mission-critical applications and data. What’s the best marketing approach to win their business?

  4. The Secret To Increasing Channel Productivity: Video
    10/1/2014

    Today more than ever, your employees need to be subject matter experts: experts in your customers’ organizations and challenges, experts in the latest technologies and services-based business models, experts in finding new sales leads — and experts in managing vendor relationships, sometimes in the face of channel conflict or inadequate support. In a business environment defined by increasing competition, rapidly evolving technology, lengthening sales cycles, and cloud-based disintermediation, the knowledge of your employees is your greatest sustainable competitive differentiator.

  5. Anytime, Anywhere Communications: A Host Of Opportunities
    9/26/2014

    For us veterans in the telecommunications game, we envisioned doctors guiding surgeries remotely, communities of students learning from teachers who lectured from a distance, and businesses producing with a workforce that connected and collaborated from any geography. There was virtually no limit to the potential we saw, nor to the future we set out to create. The destination was grand, but the pathway proved frustratingly narrow. The infrastructure at that time simply could not sustain the weight of our ambition. As a result, the anticipated rollout of these futuristic applications stumbled and faltered. Since then, these capabilities have greatly remained on the shelf — that is, until now.

  6. Viewing New Trends Driving Backup And Recovery — No Hats Allowed
    9/26/2014

    Three current developments in data protection give us a fairly clear picture of what the future holds for backup and recovery in IT. Consider these three advances the short, medium, and long views on trends that we will see ahead. Like most scenes, sometimes we see just those things we want to, but these three advancements will have unmistaken advantages. Do not bother wearing a hat, because the trend winds will blow them away. Your brain should be fine, though.

  7. Addressing Security And Connectivity With Cash Drawer Configuration Options
    9/26/2014

    As a new, lighter point of sale (POS) approach emerges, POS solutions no longer require PCs to operate. Depending on a system’s configuration, the new POS model can leverage thin clients such as tablets, handhelds, and IP-enabled cash drawers to bring flexibility and convenience to in-store transactions.

  8. 5 Tips For A “Ready” Approach To Disaster Recovery Planning
    9/25/2014

    September is National Preparedness Month (NPM), which is a great opportunity to talk to your customers and prospects about protecting their businesses.

  9. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 3)
    9/25/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  10. Interactive Kiosk Communications Is A Fit For All Industries
    9/25/2014

    Is Your Business Ready For The Selfie Evolution? Whether you take them or not, the selfie is a major part of the media in our everyday lives. We now live in a world where text messaging and mobile apps like Snapchat, WhatsApp,

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.