ECM Magazine

  1. Can You Successfully Partner With Another IT Solutions Provider?

    When a client asks for an IT solution beyond your competency, you can provide it by partnering with another provider. The alternatives would be trying to add that solution to your line card quickly or telling the customer to find someone else to provide it — and someone else could be a competitor who wants all of your customers’ business.

  2. What’s The Best Piece Of Business Advice You’ve Ever Received?

    While interviewing industry experts for the articles “Why A PSA Solution Should Be A Part Of Every IT Provider's Business” and “Deriving New Revenues From Payments And POS,” Business Solutions also asked: “What is the best piece of advice you’ve ever received concerning business?” Their responses follow:

  3. What Could YODA Mean For How IT Solutions Providers Sell Technology?

    In the fall, Rep. Blake Farenthold (R-Texas) introduced a bill that could have a universal impact regarding the resale of technology.  Called the You Own Devices Act (YODA), the bill addresses embedded software that is increasingly prevalent in telecommunications and technology.

  4. CompTIA Offers Legal Services Benefit To Premier Members

    Last week, CompTIA offered its first professional service benefit. The CompTIA Legal Services Program offers legal services to the association’s premier members.

  5. What Government CIOs’ New IT Budget Authority Could Mean For VARs

    FITARA gives a major boost to agency chief information officers when it comes to overseeing their agencies’ IT budgets, promising CIOs a “significant role” in programming, budgeting, and decision-making related to IT at their agencies.

  6. Create A Win-Win Managed Services Model

    Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.

  7. How Good Is The Managed Services Business? Damn Good.

    The results of Business Solutions’ latest survey of its managed services readers are in — and the data is compelling.

  8. Avoid The 3 Deadly SLA Pitfalls

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  9. IT Providers Should Resolve To Improve Efficiency, Profitability In 2015

    As an IT solutions provider, your New Year’s resolutions might involve steps you can take to improve efficiency and profitability. Here are four resolutions to consider when it comes to a successful 2015.

  10. Worse Than Sticks And Stones: Pay Attention To Customer Reviews

    Client reviews posted on the Internet have taken a prominent role when customers — or patients or students — determine where to spend their money. An article by CNN highlights the lengths that consumers will go to research the best chance at a good experience.