ECM Articles

1. Big Changes to BSM 6/1/2017

   This is the last issue of Business Solutions magazine you’ll receive.

2. Best Channel Vendors 2017 1/3/2017

   Our Best Channel Vendors survey, conducted with statisticians from Penn State, takes a look at the best vendors in Business Continuity/BDR, Data Collection/Mobility, Labeling, ECM Hardware & Software, General Computing, Networking & Security, POS Hardware & Software, Payment Processing, Managed Services, Video Surveillance/Access Control, and VoIP as voted by your peers.

3. 4 Hacks To Faster Customer Onboarding 11/21/2016

   Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.

4. Still Not Selling Managed Print Services? Here’s Why You Should 6/14/2016

   Not only is selling managed print services (MPS) a good way to earn incremental recurring revenue, it’s one of the best ways to keep competitors away from your customers.

5. Expand Your Line Card 6/14/2016

   How does your line card compare with that of your peers? More importantly, where are the highest margins and most revenue?

6. E-Myth Author Gerber Sounds Wake-Up Call For VAR, MSP Owners 5/10/2016

   In addition to being recognized worldwide as a small business guru, Michael Gerber is known for his straight talk. And he’s eager for solution provider owners to be candid with themselves and embrace their reality as well. In a recent interview with Business Solutions President Jim Roddy, Gerber said, “Until the straight talk happens, until somebody pulls the chain, until somebody says something that strikes (VARs and MSPs) so deeply that they can't avoid it or ignore it any longer, nothing's going to change for them.

7. “A Magazine For An Industry That’s Arrived” 4/13/2016

   The above headline was used 30 years ago for the “From The Editor” in the first issue of Business Electronics magazine. In Robert Mueller’s article, the editor and associate publisher wrote that the office automation industry had experienced many changes, with many more to be expected.

8. Best Channel Vendors 2016 – Labeling, ECM Hardware, & ECM Software 1/1/2016

   Whereas last year voters rated three vendors high enough to be named best channel vendors in the labeling category, only two scored well enough this year. Both are repeat winners and both have been very consistent with their scoring year-over-year. It is evident that these two vendors are taking the right steps to earn their status as tops in their category.

9. Help Your Clients Remove The Dangers Of BYOD 8/24/2015

   Today, our working lives have become virtually 24/7 (of course, there are a few hours left for sleep, sometimes). People working away from the traditional office have become the new normal.

10. Leadership Lessons Learned By A Systems Integrator On A 7,500-Mile Rally To Mongolia 7/22/2015

    The most important leadership lessons come from the least likely scenarios. I’ve found this to be true throughout my career as an entrepreneur and executive, and it’s part of the reason I’ll spend a few weeks this summer driving thousands of miles across Europe in a tiny car I rescued from the scrap heap.