ECM Articles

  1. How Good Is The Managed Services Business? Damn Good.
    1/14/2015

    The results of Business Solutions’ latest survey of its managed services readers are in — and the data is compelling.

  2. Avoid The 3 Deadly SLA Pitfalls
    1/14/2015

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  3. Best Channel Vendors 2015
    1/5/2015

    How were the Best Channel Vendors survey and special report generated? For a seventh consecutive year, we relied on the wisdom and experience of Penn State University to help ensure the survey’s statistical accuracy. Back in 2009, Penn State agreed with our philosophy of conducting a Web-based survey (as opposed to a phone-solicitation survey) of our subscribers to capture significant data from our most active resellers. The technology categories were determined by the Business Solutions magazine (BSM) editorial staff.

  4. Best Channel Vendors 2015 - ECM Hardware, ECM Software, General Computing, Video Surveillance/Access Control, & VoIP
    12/30/2014

    Video surveillance and access control technologies continue to be great line-card additions for networking VARs looking for additional revenue streams. This year’s winners represent a good starting point for anyone interested in getting involved. Axis Communications and Honeywell are two well-known names in the physical security world, and Cisco’s enterprise networking experience is unquestionable.

  5. Capitalize On This Golden Age Of Technology Innovation
    12/12/2014

    Managed IT services are expected to grow at a CAGR (compound annual growth rate) well into the double digits.

  6. Why A PSA Solution Should Be A Part Of Every IT Provider’s Business
    10/16/2014

    Utilizing PSA solutions can help VARs save valuable hours while providing the tools to improve customer service and generate new revenue.

  7. You Probably Aren’t As Unique As You Think
    8/14/2014

    What makes you and your company different? Is it your people? Is it how much you care about your customers? Is it all the training you have and industry certifications? Is it the solutions you offer?

  8. Jump-Start Your As-a-Service Transition
    7/17/2014

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

  9. Life-Changing Content, Just For You
    6/16/2014

    If you’ve been reading Business Solutions magazine (BSM) for the past couple years, you know that we believe strongly in the power of recurring revenue via the as-a-Service model. Recurring revenue is predictable and stable and can help your business reach new heights. Unfortunately, there are many obstacles you’ll probably have to overcome. We want to help. In fact, it’s our mission.

  10. Don’t Sell Short Your Market Specialization
    5/15/2014

    Last month, Business Solutions (BSM) and ScanSource partnered to hold our first Smart VAR Healthcare Summit. The one-day event was designed to give VARs the unique perspective, IT needs, and decisionmaking process of healthcare providers.

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