Featured Field Service Articles

  1. Business Advice: Exhibit "Technology Humility"
    9/15/2014

    It’s easy for solutions providers to get caught thinking they’re smarter and better than their customers. However, just because you have more IT knowledge than your customers, doesn’t mean you’re better. Have some humility. That was the advice of Jason Etheridge, president and CEO of Logic Speak, who spoke at the recently held GFI MAX Customer Conference in Orlando. During his presentation on technology humility, he provided a handful of tips for solutions providers...

  2. New Solution Addresses Demand For Sales Rep-Centric Mobile App
    9/10/2014

    Mary Brittain-White, CEO of Retriever Communications, a provider of mobile field service automation, discusses the demand for rep-centric mobile applications for sales teams and Retriever Communication’s app designed to meet this demand.

  3. Field Service IT News For VARs — September 9, 2014
    9/9/2014

    This week in field service news looks at mergers and acquisitions that took place over the summer, as well as the fuel-saving benefits of idle-reduction technology and a prediction of fleet management system market growth.

  4. Field Service IT News For VARs — September 2, 2014
    9/2/2014

    In this week’s news is the outlook on trucking trends and how security plays an important role in field productivity. Also, an article reports taking photos while in the field can build customer trust and loyalty, and article discusses how enhancements to the Android OS will benefit your field service IT clients. 

  5. “The Drive to Thrive:” Are Federal Agencies Able To Meet Data Center Challenges?
    8/29/2014

    Study says 70 percent of agencies suffer significant downtime that interferes with workload.

  6. Drones Are Moving Into The Healthcare Arena
    8/26/2014

    As technology is wont to do, drones have grown beyond purely military application and entered the civilian sector.

  7. Field Service IT News For VARs — August 26, 2014
    8/26/2014

    This week’s field service news includes an update on the Monthly Confidence Index for August — released from the Equipment Leasing & Finance Foundation; streaming videos uses for field service; and the influence of the Internet of Things on field work performance.

  8. Field Service IT News For VARs — August 19, 2014
    8/19/2014

    The news this week covers Oracle’s purchase of TOA Technologies, Anne Ferro leaving the Federal Motor Carrier Safety Administration, and Nordic releasing a new low-cost RFID tracking system. Other news covers some of the latest uses for GPS technology in our nation’s school systems and the effect of Analytics on field service revenues.

  9. Rogue Apps: From Customer Headache To Recurring Revenue Boon
    8/15/2014

    I remember the days when IT admins so tightly locked down PC permissions that users couldn't change a printer setting, let alone install their own choice of applications. Of course, just 10 years ago, there weren't a whole lot of small specialized apps and there certainly weren't all the cloud apps we have today. Employees don't think they need permission to work smarter by installing apps like Dropbox on their computer. While users are more empowered than ever and have access to new productivity tools every day, an IT nightmare has been created -- rogue apps on the network. It might be worse than you think.

  10. Leveraging Streaming Video In Field Service
    8/15/2014

    Field service professionals can reap the benefits of advances in video communication in tech-to-tech collaborations and in providing assistance for diagnoses.

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