Featured Field Service Articles

  1. Rogue Apps: From Customer Headache To Recurring Revenue Boon
    8/15/2014

    I remember the days when IT admins so tightly locked down PC permissions that users couldn't change a printer setting, let alone install their own choice of applications. Of course, just 10 years ago, there weren't a whole lot of small specialized apps and there certainly weren't all the cloud apps we have today. Employees don't think they need permission to work smarter by installing apps like Dropbox on their computer. While users are more empowered than ever and have access to new productivity tools every day, an IT nightmare has been created -- rogue apps on the network. It might be worse than you think.

  2. Leveraging Streaming Video In Field Service
    8/15/2014

    Field service professionals can reap the benefits of advances in video communication in tech-to-tech collaborations and in providing assistance for diagnoses.

  3. Signal Boosters Can Keep Mobile Workforces Connected
    8/13/2014

    Interruptions in cellular connectivity cause delays and reduce productivity for mobile workforces, particularly in rural areas. According to a recent Field Technologies report, “Field Mobility 2014,” 72 percent of survey respondents communicating in realtime experience disruptions in wireless connectivity in the field.

  4. Field Service IT News For VARs — August 4, 2014
    8/4/2014

    In the news, an article lists considerations when designing a GPS fleet tracking solution for your customers. Also, a report shows unemployment may be influencing the equipment finance market.

  5. Field Service IT News — July 25, 2014
    7/25/2014

    In the news are the next wave of driver scoring technology, GPS technology integrated in to the soles of technicians’ shoes — and the possibility that GPS is gathering TMI.

  6. How M2M Applies To The Everyday Workforce
    7/17/2014

    Machine-to-Machine (M2M) technology is enhancing field service — and the customer experience they want to create for their clients.  

  7. Amazon Asks For FAA Permission For Drone Program For Delivery Service
    7/14/2014

    Amazon.com made a request last week that could change the future of field service and delivery. The company is seeking an exemption from the Federal Aviation Administration (FAA) rules prohibiting the use of drones for commercial purposes. Amazon wants to begin testing its delivery drones near Seattle, as part of a rapid expansion of a program, Prime Air, which has sparked widespread debate over the safety and privacy implications of drone technology.

  8. Field Service IT News For VARs — July 9, 2014
    7/9/2014

    It’s a rollercoaster of numbers this week as numbers surface for the summer months, citing the traditional slump in May, but a hopeful gain in June. The latest apps and software will help maximize the good news in field service this week.

  9. Android Battling For The Mobile Field Service Market
    7/9/2014

    Android is making major advancements in the battle for mobile device supremacy in the field service market. Android gained a 62 percent of the overall market share of the mobile market in 2013 — and doesn't show any signs of slowing down anytime soon. The biggest advantage the Android OS has over the competition lies in the sheer number of devices that can use the OS. When it comes to price, Android devices cost less than any of the major competitor’s devices.

  10. Field Service IT News — July 2, 2014
    7/2/2014

    In the news this week, the May monthly report from ELFA trends down and technology continues to improve the industry with the latest developments including machine to machine (M2M).

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