Featured HTG Peer Group Content

  1. Team Building At Its Sticky Best
    10/20/2014

    We talk a lot about building a team.  There are plenty of fun, engaging group activities you can use to build your team. The Marshmallow Challenge is one of the best. This TED activity is simple. 

  2. Success Runs In Groups, Peer Groups, That Is
    10/10/2014

    Over the past several months I’ve been blessed to be able to speak at several vendor events about peer groups and HTG in particular. The amount of time has varied from an hour to three hours, and the format has often included some tabletop time as well to interact with attendees. At each of the events and sessions, as is almost always the case, there is a lot of excitement and energy around peer groups after I finish speaking. I am very blessed to be able to introduce people to the HTG Way of doing peer groups because it’s something I am passionate about. I enjoy sharing about my leadership journey and what my experience with HTG Peer Groups has taught me about the power of peers.

  3. The Best Way To Grow Your Business
    10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  4. Your Small Business Is Compliant, Right? Probably Not.
    10/6/2014

    I can hear you saying, “Why yes, of course it is!  We’ve crossed all our T’s, dotted all our I’s, paid a lot of money to get it right, WE’VE GOT THIS!”  And I’m sure you do...when it comes to the IRS, OSHA, and whatever other agency we can think of with regard to your operational structure.  But what about your HR processes?  Can you honestly say you’ve got this?  I’m betting you can’t. 

  5. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2)
    10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

  6. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 4)
    10/2/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  7. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series)
    10/1/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. That task is pretty easy. I would guess that given an hour or so, I could probably give you 40 important metrics.

  8. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 3)
    9/25/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  9. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 2)
    9/22/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  10. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 1)
    9/18/2014

    How do I empower my team to make decisions on their own, to look at the whole picture of the problem, and bring it to resolution?

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