Premium Government Content

  1. The Network Is Your Headphone Cord
    5/4/2016

    Music is rapidly completing its astonishing transformation from a physical thing you have and hold to an ephemeral service experience. Streaming music revenue increased 45 percent in 2015 and now makes up nearly half of the world’s digital music revenue, according to the International Federation of the Phonographic Industry’s annual report.

  2. Is Big Data The New Gold Standard For Call Centers?
    4/12/2016

    It seems Big Data and analytics are stealing headlines day after day. Although they have become quite the buzzwords as of late, call centers around the world are finding Big Data and analytics to be somewhat elusive. Why? Because when a company adopts a new service, it usually requires an initial definition of what success or efficiency means. This definition becomes the gold standard of baseline metrics. The one factor that seems to hold call centers back from leveraging this useful business tool is quite simply — change.

  3. Data Protection Without Borders
    3/18/2016

    Data sovereignty has garnered a lot of press and discussion over the last few months. But ask data owners, data creators, and those who process data what data sovereignty truly means and you will probably get many unique answers.

  4. Regulatory Tug-Of-War And The Rise Of The Hybrid Cloud
    3/15/2016

    The tug-of-war between regulatory compliance and operational efficiency is causing companies to turn to the “hybrid cloud” for their business applications. Companies want the benefits of the cloud but need to control confidential customer data. This is particularly true in the financial sector, where security regulations often require that sensitive customer data remain in a company’s local country.

  5. How IT Resilience Has Become An Effective Cost-Cutter For State Governments
    3/10/2016

    They say you have to spend money to make money, but having to spend money to save money is oftentimes equally true. In a paper published by Management Science — Do CIO IT Budgets Explain Bigger or Smaller Governments? Theory and Evidence from U.S. State Governments — researchers were able to demonstrate this fact as it relates to government spending on IT. According to the study, “It is estimated that on average, a $1 increase in state CIO budgets is associated with a reduction of as much as $3.49 in state overall expenditures.”

  6. Why Aren’t Organizations Paying More Attention To Governance?
    3/10/2016

    In the last 10 years, we have seen a major growth in data, which is now created, captured and shared at an unprecedented level. That has created a tsunami of information for organizations to filter, analyze and store.

  7. What Can IT Providers Do To Help Combat The Human Component Of Data Security Vulnerabilities?
    2/29/2016

    IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.

  8. The Top 7 Benefits Of Building Situational Awareness In Safe Cities
    2/3/2016

    Safe city initiatives help cities achieve true situational awareness — both in routine times and during emergency situations — by aggregating a large amount of data and turning it into actionable intelligence.

  9. 3 Access Control Trends That Drive The Convergence Of Physical And Logical Functions
    1/21/2016

    The government has sought to create a standardized access control and identity management approach for physical and logical security across its agencies. Advancements in technology have transformed a seemingly impossible vision into an achievable goal, which a variety of industries can take stock in how this model benchmarks against their security strategies.

  10. How You Can Help Your Field Services Clients Add A Preventive Maintenance Program
    1/20/2016

    Thanks to advancing technology, machines are increasingly complex, which emphasizes even greater need for a mobile management system and strong customer service.