Grocery & Convenience Store Premium Content

  1. RSPA’s President’s Note
    4/1/2015

    Boy, did we earn it this year! There is nothing like record-breaking cold temperatures and snow accumulations to make you really appreciate the more temperate spring weather that is upon us.

  2. Legally Speaking: Autorenewal — Are The Days Numbered?
    4/1/2015

    I just concluded a matter which may indicate a trend that will change the nature of the industry. Most maintenance, support, processing, and lease agreements contain automatic renewal clauses.

  3. 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  4. 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    3/18/2015

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  5. Why Digital Transformation Will Find New Value And Revenue In 2015
    3/17/2015

    In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.

  6. ISVs And VARs: Challenges And Solutions When Certifying POS Solutions For EMV
    3/16/2015

    As Business Solutions editor-in-chief Mike Monocello noted in February’s “Why Now is the Right Time to Sell EMV,” value-added resellers (VARs) and independent software vendors (ISVs) should be enthusiastically offering Europay, MasterCard and Visa (EMV) solutions to their customers.

  7. RSPA’s President’s Note
    3/3/2015

    2015 came in with a bang—with name changes and acquisitions, our own INSPIRE® event and other industry conferences. There is a lot of activity and momentum right now, and if the first two months of the year are any indicator, we are in for an exciting year!

  8. Legally Speaking: Start The Year Right With Current Transactional Documents
    3/3/2015

    As businesses, services, laws, and regulations change, so must our transactional documents regulating the relationship with the end user. Many Resellers have found that the use of a Master Agreement, setting out terms and conditions applying to all their transactions, coupled with separate Order Forms, Statements of Work, License Terms, and/or Service, Support or Maintenance Agreements is a preferred approach. If you have added a product or service or simply have not tweaked your transactional documents in three or more years, it is time to take action.

  9. Motivating An Elephant: Changing When It’s Hard
    3/3/2015

    The second day of INSPIRE® education with Chip Heath shifted gears a bit: to change management. Using his book, Switch: How to Change When Change is Hard as the day’s text, Heath opened his presentation by challenging the crowd to think about change itself.

  10. Think AND, Not OR: Better Decision Making Involves Having Choices
    3/3/2015

    Chip Heath shared these alarming factoids on decision-making in his first workshop at INSPIRE® 2015 on Monday, January 26. In walking the group through the principles of his best-selling book, Decisive: How to Make Better Choices in Life and Work, these statistics (and a few others) solicited head shaking, hesitant chuckles, and even a few gasps.

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