Featured Hospitality Articles
Amazon Adds Confusion To The Retail POS Landscape
If you didn’t think you had enough competition or the POS landscape was confusing enough, Amazon recently announced its entrance into the point of sale game. Yes, Amazon. This news made its way throughout the RSPA INSPIRE conference today, with many wondering what Amazon’s solution would look like and how it would or could alter the retail landscape. Any time a company the size of Amazon makes a move, all retailers watch. However, retail resellers and vendors haven’t had a concern or stake until now.
From RSPA INSPIRE: Many Resellers Devoid Of Ownership, Leadership Abilities
A frequent complaint I’ve heard from channel vendors — including a few times this week at the RSPA INSPIRE Thought Leadership Summit in Puerto Rico — is that many resellers lack fundamental business management knowledge and skills. For example, when talking about the need to shift to the as-a-Service business model, the owner of the small reseller business isn’t familiar with business models in general and doesn’t track his company’s financial performance.
RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity
Day 1 of RSPA INSPIRE Thought Leadership Summit education kicked off today with a unique twist for those in attendance. Typically, the RSPA brings in a speaker or author to lead the three days of thought leadership education. This year, the keynote and education (sponsored by Discover) is being handled by the HTG Peer Groups, led by Arlin Sorensen. If you aren’t aware, HTG Group leads successful peer groups in the general IT/managed services providers space. The goal of INSPIRE this year, is to bring some of that peer group experience to the dealer and vendor members to raise the collective IQ of those in attendance.
Restaurant And Hospitality IT News For VARs — February 3, 2014
In the news, a pilot program is under way to gauge acceptance of smartphone apps that turn a phone into a digital hotel room key. Also, an NRA survey reveals more than half of consumers have used restaurant-related technology, and table service and quick service restaurants are planning to invest in technology that closes the gap between what they offer now and what consumers want.
From RSPA INSPIRE: Change Now To Become A Next Generation Partner
Arlin Sorensen, the founder and CEO of the channel-focused HTG Peer Groups, gave a keynote presentation at the INSPIRE Thought Leadership Summit, hosted by the RSPA (Retail Solutions Providers Association) Feb. 2-5 at the Gran Melia Golf Resort outside San Juan, Puerto Rico.
Harbortouch Highlights What Restaurants Want From POS
Business Solutions asked Jared Isaacman, CEO of Harbortouch, about point of sale (POS) systems for hospitality, which features are in demand from restaurant owners — and from customers — and how resellers can help restaurants get the most out of their systems.
Restaurant And Hospitality IT News For VARs — January 27, 2014
In the news, the National Restaurant Association (NRA) is predicting industry sales to reach $683 billion in 2014. Also, NRA includes in its 2014 Industry Forecast that restaurant customers are looking to engage more with restaurants via smartphone or tablet.
How The Target Credit Card Breach Could Have Been Avoided
By now, you’ve probably heard about the credit card data breach that occurred at Target and other retail chains over the holidays. While Target hasn’t released all the details of what happened, malware was supposedly involved and many believe the culprit was a nasty bit of software known as BlackPOS. Some are also speculating that malware similar to BlackPOS, called Reedum, was to blame.
Regardless of the questions being asked, let’s be clear about one thing: the Target breach could have been prevented and the data of your customers can be made safe. Today. With no chip-and-PIN or EMV.
Are Retail VARs Missing The Customer Experience Bandwagon?
BSM's Jim Roddy reports two trends from Retail’s BIG Show, hosted by the NRF in New York City last week: one, the top issue retailers care about today is enhancing the customer experience, and two, channel executives told me they believe more than 90 percent of retail resellers aren’t helping their clients enhance the customer experience.
Restaurant And Hospitality IT News For VARs — January 20, 2014
In the news, the number of mobile wallet users is expected to grow to 113 million by 2017, and a survey finds that mobile technology is driving advances in payments technology.