Featured Hospitality Articles
Point Of Sale And Payment Processing News From January 2014
Each month, Business Solutions reports news on business in the channel. This month in Point of Sale and Payment Processing news, POS-X rebrands, Wincor Nixdorf offers a mobile POS solution, Archelon has a new iPad enclosure design, and HP expands its digital signage display line. Also, Datalogic presents a new mobile computer, Honeywell introduces a new scanning and payment accessory for iPad mini, Toshiba announces the TCxFlight Mobile Solution, Mercury offers a mobile- and social-powered gift card, and Epson partners with Marlin Business Services to offer financing.
Quick Tips For Your As-A-Service Transition
Many break-fix VARs tell me that they believe the as-a-Service model and more recurring revenue would be good for the health of their business, but they don’t know how to get started. Reading articles about established managed services providers can be overwhelming. We don’t assume the transition from break-fix is easy, but we do think it’s necessary, and so we strive to give you as much actionable information as possible on the subject.
What I Learned At RSPA INSPIRE 2014
This morning I had a chance to browse through some of my notes from last week's RSPA INSPIRE. This event is always good for providing plenty of nuggets of wisdom, and business and personal takeaways. On my list this year: the need for industry benchmarking, the value of peer groups, leadership lessons, and more.
Restaurant And Hospitality IT News For VARs — February 10, 2014
In the news, hospitality industry websites lead in mobile-friendliness. Also, luxury hotel chains are considering free Wi-Fi for guests, and not all loyalty programs are paying off for restaurants.
RSPA INSPIRE 2014: Focus On Leadership
Business Solutions attended the Retail Solutions Providers Association event, RSPA INSPIRE Thought Leadership Summit, held at the Gran Melia Golf Resort in San Juan, Puerto Rico, Feb. 2-5, 2014. During the event, leaders of the retail technology industry experienced three days of executive level, interactive education designed specifically to promote thought leadership, offer solutions to current obstacles facing the industry and improve business practices.
From RSPA INSPIRE: Much Ado About Millennials
I’ve attended several RSPA INSPIRE winter conferences, so most of the topics discussed this year didn’t surprise me. The most important challenges facing the retail IT channel — shrinking hardware margins, the transition to the as-a-Service business model, the convergence of POS and payment, the rise of mobility — have been top of mind for at least a couple years now. But I am a little taken back by how much the nearly 100 channel executive attendees at this year’s INSPIRE have talked about Millennials. (If you’re not familiar with the term, Millennials are typically considered to be people born between the early 1980s and early 2000s, which covers everyone between the ages of 17-29.)
Amazon Adds Confusion To The Retail POS Landscape
If you didn’t think you had enough competition or the POS landscape was confusing enough, Amazon recently announced its entrance into the point of sale game. Yes, Amazon. This news made its way throughout the RSPA INSPIRE conference today, with many wondering what Amazon’s solution would look like and how it would or could alter the retail landscape. Any time a company the size of Amazon makes a move, all retailers watch. However, retail resellers and vendors haven’t had a concern or stake until now.
From RSPA INSPIRE: Many Resellers Devoid Of Ownership, Leadership Abilities
A frequent complaint I’ve heard from channel vendors — including a few times this week at the RSPA INSPIRE Thought Leadership Summit in Puerto Rico — is that many resellers lack fundamental business management knowledge and skills. For example, when talking about the need to shift to the as-a-Service business model, the owner of the small reseller business isn’t familiar with business models in general and doesn’t track his company’s financial performance.
RSPA INSPIRE DAY 1: A Foundation For Profitability & Prosperity
Day 1 of RSPA INSPIRE Thought Leadership Summit education kicked off today with a unique twist for those in attendance. Typically, the RSPA brings in a speaker or author to lead the three days of thought leadership education. This year, the keynote and education (sponsored by Discover) is being handled by the HTG Peer Groups, led by Arlin Sorensen. If you aren’t aware, HTG Group leads successful peer groups in the general IT/managed services providers space. The goal of INSPIRE this year, is to bring some of that peer group experience to the dealer and vendor members to raise the collective IQ of those in attendance.
Restaurant And Hospitality IT News For VARs — February 3, 2014
In the news, a pilot program is under way to gauge acceptance of smartphone apps that turn a phone into a digital hotel room key. Also, an NRA survey reveals more than half of consumers have used restaurant-related technology, and table service and quick service restaurants are planning to invest in technology that closes the gap between what they offer now and what consumers want.