Managed Services Articles

  1. New Report Reveals Contact Centers Still Playing Catch Up To Digital Demand
    3/6/2015

    Global ICT services and solutions provider Dimension Data has found that, despite the continued explosion of digital contact as a customer engagement tool, contact centers are still playing catch-up when it comes to digital demand.

  2. Two-Thirds Of Global Businesses Rely On Android Devices, But 40 Percent Have Security Concerns
    3/6/2015

    According to the results of a recent SOTI study, while more than two-thirds of global businesses consider Android devices integral to their daily operations, almost 40 percent still have concerns over security of Android devices.

  3. Video Solutions Have ROI In Field Service
    3/6/2015

    Video solutions for surveillance and intelligence are gaining popularity in field service.

  4. AJMC Works To Measure The Value Of Health IT
    3/6/2015

    Relating the value of health IT to your clients can be difficult.

  5. Will HIPAA Require Encryption?
    3/5/2015

    You and your healthcare IT clients could be facing even more legislation around healthcare data, and this time, it’s about encryption.

  6. Report: Your IT Clients' Employees Are Using Shadow IT, Creating Risks
    3/4/2015

    Enterprise-ready services have almost doubled in 2014, but there is still risk from shadow IT, according to Skyhigh Networks’ quarterly Cloud Adoption and Risk (CAR) Report.

  7. Study Shows New Data Center Growth Slows In Q4 2014
    3/4/2015

    A study by information technology research and advisory company 451 Research has found that the worldwide data center install base grew at just 0.2 percent during Q4 2014, reaching a total of 4.3 million data centers and IT sites.

  8. Survey: About Half Of Companies Are “Somewhat Prepared” To Recover IT Assets
    3/3/2015

    Evolve IP, a cloud services company, released “The 2015 Disaster Recovery & Business Continuity Survey.” Of those responding to the company’s survey, 50.5 percent believe their company is “somewhat” prepared for a recovery, and 4 percent are not prepared at all. Only 45.5 percent of respondents believe they have the proper disaster recovery plan in place and are very prepared for recovery.

  9. FERPA Requirements Could Extend To Solutions Providers
    3/3/2015

    As technology use has exploded and pushed into the educational realm, the original parameters of Family Education Rights and Privacy Act (FERPA) are being stretched, and some believe that it is time to update the guidelines to respond to the current environment.

  10. Survey Reveals 15 Top-Paying IT Certifications For 2015
    3/3/2015

    A report from Global Knowledge highlights the top-paying IT certifications. IT security, networking, and systems management are at the top of the certification pay scale, while business-related certifications are still holding their own on this year's list. The rankings are based on the 2015 IT Skills and Salary Survey conducted by Global Knowledge and Windows IT Pro in the fall of 2014.

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